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Windows XP laptop Wifi problem


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#1
jds0708

jds0708

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Laptop:
- Dell Latitude D610
- Windows XP Professional
Desktop (hooked up to home cable internet provider):
- Asus Essentio Series
- Windows 7
- has Netgear wireless router to allow home wifi network

I've had no problems getting my Android phone or my kids' iPods to access the wifi service at home, so I expected to easily use my laptop on the wifi network. It's not working.
I haven't used my laptop in a while (and never on home wifi network, only set up a few months ago), usually stays plugged in to ethernet at work. Brought it home today, was going to use home wifi and get some work done. Wireless Network Connection shows that the laptop is picking up my home wifi network, and shows that it is connected, but continues to say "Validating Identity" and is not allowing me to access wireless services.

- Wireless Network Connection Properties says Connect using: Intel® PRO/Wireless 2200BG Network Connection
- From there, I select the Wireless Networks tab, and select the name of my home network under the Preferred Networks section, then select Properties
- 3 tabs then say Association, Authentication, Connection
- Association tab: Network name (SSID) - then, name of my home wifi network
Wireless network key
Network Authentication: (Open, Shared, WPA, or WPA-PSK) -- I select WPA-PSK
Data encryption: (TKIP or AES) -- I select AES
Network key --- I enter the password we use on the Netgear wifi server

When I hit the "Connect" button to connect to the network, it will say, "Please wait while Windows connects to the network" then after several seconds, it will say that it has connected, but then will sit there with a yellow star above the 5 green bars showing wifi signal strength, and just to the left of the star it says "Validating identity" and will stay that way indefinitely. I try to click on internet, but no connection. The little status icon that's supposed to indicate your wireless network status in the bottom right of the computer screen (in the taskbar) shows a computer with a yellow dot moving back and forth beneath it. Double click that status icon to pull up Wireless Network Connection Status and it shows
Connection
Status: Validating identity
Network: (name of my home network)
Duration: (currently at 02:59:50 -- yes "connected" for almost 3 hours, but not actually allowing internet connectivity)
Speed 54.0 Mbps
Signal Strength: 5 bars
Activity
Packets: Sent 256 Received 3

Sorry if this is over-detailed, (or maybe I've actually given too few details to solve the problem).
It would be extremely helpful to get my laptop wifi working at home so I can bring some work home a lot easier, especially through the next 2 weeks of holiday season.
If anyone can help me ASAP, I'd be extremely grateful.
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#2
rockmilk

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:welcome:


The first thing that I would try is to open your device manager and left click the + next to the network adapters tree to expand it.Find your wireless driver right click select uninstall.Then reboot your machine upon reboot windows will auto re-install the driver for you.You will need to re-enter the password for the router but hopefully now it will connect for you.

If not then please send me the log below from the machine in question but run the tool when the machine is in range of your router and says it is connected and all of that jive. :)

Please download MINITOOLBOX and run it.
http://download.blee...MiniToolBox.exe

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.
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#3
jds0708

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I got it fixed, using some advice from another forum ( http://homecommunity...p/100786/page/3 ), the details of which I will paste below. It was a very easy fix, after all the time I wasted.... Here is the text from that forum. Hope it helps:


Another possibility for anyone else out there who happens to find this thread while searching for problems is that the Laptop if its old enough and running windows XP, does not have the ability to recognize the WPA2 security protocols, which if a new router is installed, is probably the security the network has. This is a really easy fix:
First download the Microsoft XP update KB893357 on a computer that has internet and get it to the computer that doesn't via flash drive or burning it to a CD.
Run that update, it probably will make you restart your computer.
Once that is done go in to the wireless network properties of the network you are trying to connect to, as explained in some earlier posts when they were navigating to the Authentication tab.
On the first tab, which should be labeled Association, change the network authentication to WPA2-psk, leave the data encryption as AES (though if AES doesn't work try the TKIP).
Enter in the network password in both fields and hit OK.
It took a try or two for the computer to connect with the network so be patient.
This process worked on an old compaq presario m2000 with a new linksys E2000 router.
Good luck fixing your computer.
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#4
rockmilk

rockmilk

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Thanks for letting us know. :thumbsup:
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#5
neltotskie

neltotskie

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:welcome:


The first thing that I would try is to open your device manager and left click the + next to the network adapters tree to expand it.Find your wireless driver right click select uninstall.Then reboot your machine upon reboot windows will auto re-install the driver for you.You will need to re-enter the password for the router but hopefully now it will connect for you.

If not then please send me the log below from the machine in question but run the tool when the machine is in range of your router and says it is connected and all of that jive. smile.gif

Please download MINITOOLBOX and run it.
http://download.blee...MiniToolBox.exe

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

sir i have the same problem in my wifi connection ... it says im connected to wifi but no data received what will i do sir ?

ill try ur mini toolbox here is the result 

 

MiniToolBox by Farbar  Version: 25-06-2014
Ran by Neltotskie (administrator) on 03-07-2014 at 01:22:28
Running from "D:\"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
 
Windows IP Configuration
 
 
 
Successfully flushed the DNS Resolver Cache.
 
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
 
 
127.0.0.1       localhost
127.0.0.1 mpa.one.microsoft.com
 
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\system32\nwprovau.dll [142336] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 22 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/02/2014 09:31:10 PM) (Source: MsiInstaller) (User: NEL)
Description: Product: Age of Empires III -- Error 1311.Source file not found(cabinet): C:\DOCUME~1\NELTOT~1.NEL\LOCALS~1\Temp\Rar$EXa0.727\Disk2C~1.cab.  Verify that the file exists and that you can access it.
 
Error: (07/02/2014 09:31:09 PM) (Source: MsiInstaller) (User: NEL)
Description: Product: Age of Empires III -- Error 1311.Source file not found(cabinet): C:\DOCUME~1\NELTOT~1.NEL\LOCALS~1\Temp\Rar$EXa0.727\Disk2C~1.cab.  Verify that the file exists and that you can access it.
 
Error: (07/02/2014 09:31:08 PM) (Source: MsiInstaller) (User: NEL)
Description: Product: Age of Empires III -- Error 1311.Source file not found(cabinet): C:\DOCUME~1\NELTOT~1.NEL\LOCALS~1\Temp\Rar$EXa0.727\Disk2C~1.cab.  Verify that the file exists and that you can access it.
 
Error: (07/02/2014 09:31:08 PM) (Source: MsiInstaller) (User: NEL)
Description: Product: Age of Empires III -- Error 1311.Source file not found(cabinet): C:\DOCUME~1\NELTOT~1.NEL\LOCALS~1\Temp\Rar$EXa0.727\Disk2C~1.cab.  Verify that the file exists and that you can access it.
 
Error: (07/02/2014 09:30:39 PM) (Source: MsiInstaller) (User: NEL)
Description: Product: Age of Empires III -- Error 1311.Source file not found(cabinet): C:\DOCUME~1\NELTOT~1.NEL\LOCALS~1\Temp\Rar$EXa0.727\Disk2C~1.cab.  Verify that the file exists and that you can access it.
 
Error: (07/02/2014 09:30:39 PM) (Source: MsiInstaller) (User: NEL)
Description: Product: Age of Empires III -- Error 1311.Source file not found(cabinet): C:\DOCUME~1\NELTOT~1.NEL\LOCALS~1\Temp\Rar$EXa0.727\Disk2C~1.cab.  Verify that the file exists and that you can access it.
 
Error: (07/02/2014 09:30:38 PM) (Source: MsiInstaller) (User: NEL)
Description: Product: Age of Empires III -- Error 1311.Source file not found(cabinet): C:\DOCUME~1\NELTOT~1.NEL\LOCALS~1\Temp\Rar$EXa0.727\Disk2C~1.cab.  Verify that the file exists and that you can access it.
 
Error: (07/02/2014 09:30:38 PM) (Source: MsiInstaller) (User: NEL)
Description: Product: Age of Empires III -- Error 1311.Source file not found(cabinet): C:\DOCUME~1\NELTOT~1.NEL\LOCALS~1\Temp\Rar$EXa0.727\Disk2C~1.cab.  Verify that the file exists and that you can access it.
 
Error: (07/02/2014 09:30:38 PM) (Source: MsiInstaller) (User: NEL)
Description: Product: Age of Empires III -- Error 1311.Source file not found(cabinet): C:\DOCUME~1\NELTOT~1.NEL\LOCALS~1\Temp\Rar$EXa0.727\Disk2C~1.cab.  Verify that the file exists and that you can access it.
 
Error: (07/02/2014 09:30:38 PM) (Source: MsiInstaller) (User: NEL)
Description: Product: Age of Empires III -- Error 1311.Source file not found(cabinet): C:\DOCUME~1\NELTOT~1.NEL\LOCALS~1\Temp\Rar$EXa0.727\Disk2C~1.cab.  Verify that the file exists and that you can access it.
 
 
System errors:
=============
Error: (07/03/2014 00:59:47 AM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.0.13 for the Network Card with network address 00242B4B011C has been
denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
 
Error: (07/02/2014 09:50:05 PM) (Source: 0) (User: )
Description: \Device\ACPIEC
 
Error: (07/02/2014 06:19:30 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.38 for the Network Card with network address 00242B4B011C has been
denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).
 
Error: (07/02/2014 06:15:28 PM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NwlnkIpx because another computer on the network has the same name.  The server could not start.
 
Error: (07/02/2014 06:15:28 PM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NwlnkNb because another computer on the network has the same name.  The server could not start.
 
Error: (07/02/2014 06:10:28 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.0.13 for the Network Card with network address 00242B4B011C has been
denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
 
Error: (07/01/2014 01:28:36 AM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.37 for the Network Card with network address 00242B4B011C has been
denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).
 
Error: (06/30/2014 10:45:43 PM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (06/30/2014 10:44:12 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible. 
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.
 
Error: (06/30/2014 10:44:12 PM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)
 
 
Microsoft Office Sessions:
=========================
 
 
=========================== Installed Programs ============================
Adobe Reader XI (11.0.07) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Age of Empires III (HKLM\...\InstallShield_{70F8B183-99EB-4304-BA35-080E2DFFD2A3}) (Version: 1.00.0000 - Microsoft Game Studios)
Age of Empires III (Version: 1.00.0000 - Microsoft Game Studios) Hidden
Atheros for Acer Driver v7.6.0.224_Foxconn Installation Program (HKLM\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 7.6.0.224 - Atheros)
Google Chrome (HKLM\...\Google Chrome) (Version: 35.0.1916.153 - Google Inc.)
Google Update Helper (Version: 1.3.24.15 - Google Inc.) Hidden
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - )
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM\...\ENTERPRISE) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Software Update for Web Folders  (English) 12 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
PowerISO (HKLM\...\PowerISO) (Version: 5.8 - Power Software Ltd)
Qualcomm Gobi Driver Package for Acer (HKLM\...\{DE17C30D-F339-4EEC-8893-F3BD78027EFD}) (Version: 1.0.9 - QUALCOMM)
REALTEK GbE & FE Ethernet PCI-E NIC Driver (HKLM\...\{C9BED750-1211-4480-B1A5-718A3BE15525}) (Version: 1.17.0000 - Realtek)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 5.10.0.6141 - Realtek Semiconductor Corp.)
REALTEK RTL8187B Wireless LAN Driver (HKLM\...\{7095FD27-37F0-4750-9DE8-D37DC0043706}) (Version: Package:1.00.0008 Driver:5.1135.625.2008 - REALTEK Semiconductor Corp.)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB898461) (HKLM\...\KB898461) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
VLC media player 2.0.3 (HKLM\...\VLC media player) (Version: 2.0.3 - VideoLAN)
WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden
WinRAR 5.00 (32-bit) (HKLM\...\WinRAR archiver) (Version: 5.00.0 - win.rar GmbH)
 
========================= Devices: ================================
 
Name: Globetrotter HSUPA Modem  
Description: Globetrotter HSUPA Modem  
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 55%
Total physical RAM: 1011.88 MB
Available physical RAM: 449.15 MB
Total Pagefile: 2430.58 MB
Available Pagefile: 1874.96 MB
Total Virtual: 2047.88 MB
Available Virtual: 1992.17 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:149.04 GB) (Free:99.76 GB) NTFS
2 Drive d: (NELTOTSKIE) (Removable) (Total:14.89 GB) (Free:7.68 GB) FAT32
3 Drive e: (AOE III DISC 1) (CDROM) (Total:0.59 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
 
User accounts for \\NEL
 
Administrator            Guest                    HelpAssistant            
Neltotskie               SUPPORT_388945a0         
 
 
**** End of log ****

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