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Screen desktop freeze after quarantine


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#1
Landocroft

Landocroft

    New Member

  • Member
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  • 1 posts
Hi Experts,

I had the pak FBI screen last night and downloaded the malware ran quarantined the 6 files including Trojan agent and others. Now my computer freezes on desktop and only mal icon is in bottom right screen with sometimes a white box over start icon. Please help
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#2
emeraldnzl

emeraldnzl

    GeekU Instructor

  • GeekU Moderator
  • 19,990 posts
Hello Landocroft,

Welcome to Geekstogo.

This is a way to access your computer using a disk we will create.

Before starting you might like to print these instruction out so that you know what you are doing

  • Download OTLPE.iso and save it somewhere you can get it.
  • Insert a writable blank CD/DVD in your CD drive and click on the OTPLE.iso to burn a CD. NOTE:
  • Reboot your infected system using the boot CD you just created.
Note : If you do not know how to set your computer to boot from CD follow the steps here
  • The CD needs to detect your hardware and load the operating system...can take a bit of time, just be patient :)
  • Your system should now display a Reatogo desktop.
    Note : as you are running from CD it is not exactly speedy
  • Double-click on the OTLPE icon.
  • Select the Windows folder of the infected drive if it asks for a location
  • If asked "Do you wish to load the remote registry", select Yes
  • If asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start.
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive if you do not have internet connection on this system.
  • Right click the file and select send to : select the USB drive.
  • Confirm that it has copied to the USB drive by selecting it
  • You can backup any files that you wish from this OS
  • Please post the contents of the C:\OTL.txt file in your reply.

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