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Win64.ZAccess [Solved]


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#46
PoorestFish

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Alright, so I downloaded the pfix.bat file and then ran it, but all it did was quickly open and close the command window before creating an empty text file on my desktop called plog.txt.

I quickly took a screenshot as the command window was closing and fading out and this is what I have been able to make of it though it is really hard to see even when I took a screenshot:

The syntax of this command is:

NET STOP
service

The syntax of this command is:

NET START
[service]

The batch file cannot be found.

There might have been more text that followed, but I could not catch it before it was closing. :confused:
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#47
Buddierdl

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Hi PoorestFish,

I messed up my coding a bit. Try this one. Be sure to run it as administrator. It will take a few seconds to run.

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#48
PoorestFish

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Attached is the plog.txt file that was produced by the pfix.bat file, but Windows Update is still not working. Also followed your other instructions to check for proxy settings, but the same error continues to occur. :unsure:

Attached Files

  • Attached File  plog.txt   271bytes   42 downloads

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#49
Buddierdl

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Hi PoorestFish,

Could you please go to this site and run the fixit and let me know of the results.

If that doesn't fix your updates, could you please temporarily disable the firewall and try to update. You can disable the firewall in the control panel.

If it still doesn't work, please run the OTL custom scan below:

Open OTL
  • Under theCustom Scans/Fixes box at the bottom, paste in the following:
    baseservices
  • Select the None button at the top of the screen.
  • Click the Run Scan button. Post the log it produces in your next reply

And also please run the attached bat file and copy the results that come up in notepad.

Attached Files

  • Attached File  fix.bat   136bytes   29 downloads

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#50
PoorestFish

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Could not run the automatic fix without an error. Should I proceed to reset the Windows Update components manually?

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  • FixIt Error.jpg

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#51
PoorestFish

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Approached it using the manual instructions and received a "The module '<insert below .dll>' failed to load. Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent .DLL files. The specified module could not be found." and I have listed the .dll files that could not be loaded and produced this error.

mshtml.dll
shdocvw.dll
browseui.dll
msxml.dll
gpkscp.dll
sccbase.dll
slbcsp.dll
initpki.dll
wuaueng1.dll
wucltui.dll
wuweb.dll
qmgr.dll
muweb.dll

Also, when attempting to use the "netsh reset winsock" command, the command window displays "The following command was not found: reset winsock." and I followed all the steps except step 4 from the FixIt website you had posted previously since that particular step was deemed "aggressive" and I did not want to mess anything up until you asked me to try it. Thanks.

The logs are posted below.

Attached Files


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#52
Buddierdl

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Hi PoorestFish,

Try downloading the fixit from here and running it.

Also please try updating with your firewall turned off temporarily.

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#53
PoorestFish

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Same error occurs when updating and the link that you had provided produces the same error.
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#54
Buddierdl

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Could you please download this bat file and run it as administrator. Copy and paste the results that open into your next reply.

Attached Files

  • Attached File  dns.bat   895bytes   35 downloads

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#55
PoorestFish

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Ping request could not find host google.com. Please check the name and try again.
Ping request could not find host update.microsoft.com. Please check the name and try again.
Non-authoritative answer:

Server: UnKnown
Address: 192.168.0.1

Name: google.com
Addresses: 2607:f8b0:400a:801::1006
74.125.224.96
74.125.224.103
74.125.224.110
74.125.224.100
74.125.224.104
74.125.224.105
74.125.224.98
74.125.224.101
74.125.224.99
74.125.224.102
74.125.224.97

Non-authoritative answer:

Server: UnKnown
Address: 192.168.0.1

Name: update.microsoft.com.nsatc.net
Address: 157.55.240.221
Aliases: update.microsoft.com

The DNS Client service is stopping.
The DNS Client service was stopped successfully.

Ping request could not find host google.com. Please check the name and try again.
Ping request could not find host update.microsoft.com. Please check the name and try again.
Non-authoritative answer:

Server: UnKnown
Address: 192.168.0.1

Name: google.com
Addresses: 2607:f8b0:400a:801::1007
74.125.224.98
74.125.224.101
74.125.224.99
74.125.224.102
74.125.224.97
74.125.224.96
74.125.224.103
74.125.224.110
74.125.224.100
74.125.224.104
74.125.224.105

Non-authoritative answer:

Server: UnKnown
Address: 192.168.0.1

Name: update.microsoft.com.nsatc.net
Address: 65.55.184.15
Aliases: update.microsoft.com


SERVICE_NAME: dnscache
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
The DNS Client service is starting.
The DNS Client service was started successfully.
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#56
Buddierdl

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Hi PoorestFish,

We're still trying to pin down the problem. Can you please try to update Microsoft Security Essentials and then immediately run this batch script.

Also, you can delete all of the old logs and batch scripts that are probably cluttering up your computer by now.


Please also run MiniToolbox again.


Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Attached Files

  • Attached File  dns.bat   274bytes   32 downloads

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#57
PoorestFish

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The following error pops up when trying to update MSE.

MSE Update Error.jpg

The two other logs are posted below.

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#58
PoorestFish

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MSE update error with a little more detailed information.

MSE Update Error.jpg
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#59
Buddierdl

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Hi PoorestFish,

While we are thinking some more about your computer, let's try using OpenDNS. Please follow the instructions here to change your DNS server. Please be sure to follow the instructions at the end for flushing the DNS cache.

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#60
PoorestFish

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Okay.
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