[Buddierdl]

Hi PoorestFish,

Were you able to successfully rename catroot2?

Please download this program to your desktop (very important). Then open a command prompt and paste in the following command:

%USERPROFILE%\Desktop\WUInstall /search >> newlog.txt 2>>&1

This will create a log on your desktop. Paste it in your next reply.

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Downloaded the program and then pasted that line into the command prompt as an administrator and no errors were produced though no log was created either.

Not sure if I am doing this correctly.

[PoorestFish]

Downloaded the program and then pasted that line into the command prompt as an administrator and no errors were produced though no log was created either.

Not sure if I am doing this correctly.

[Buddierdl]

Sorry about that. If you ran the command prompt as administrator, the log will be located at C:\Windows\System32\newlog.txt.

[Buddierdl]

Were you able to locate the log?

[PoorestFish]

Attached is the log file.

Attached Files

•  newlog.txt   530bytes   103 downloads

[Buddierdl]

Hi PoorestFish,

That didn't work right. Try downloading this batch file and running it as administrator. Make sure the WUInstall file is on your desktop before beginning. This should bring up the log automatically.

Attached Files

•  wu.bat   152bytes   97 downloads

[PoorestFish]

Nothing.

It produces a log file that only contains "The system cannot find the path specified." and when I run it a second time to see if it was a fluke or something it just adds the same message on a second line in the same text file.

[Buddierdl]

Hi PoorestFish,

I think the space in your user name is messing this up. Let's try again (be sure to run as Administrator).

Attached Files

•  wu.bat   171bytes   138 downloads

[PoorestFish]

Attached is the file.

Attached Files

•  newlog.txt   963bytes   96 downloads

[Buddierdl]

Sorry I have been very busy lately. Will have a fix soon.

[PoorestFish]

No problem!

[Buddierdl]

Hi PoorestFish,

Let's try this. Try updating after each step.

Step 1:

1. Open Internet Explorer.
2. On the Tools, select Internet Options.
3. Click on the Connections tab.
4. Click on the LAN Settings.
5. Click on the Advanced button.
6. Please delete any entry in the Exceptions section.

Open a command prompt as before (be sure to Run as Administrator) and type the two commands below, following each one by pressing enter. Make sure that the command reports back a success message, or you probably type something wrong.

net stop wuauserv
net start wuauserv

Step 2: Add the following URL's to the trusted sites in Internet Explorer.

http://*.windowsupdate.microsoft.com
https://*.windowsupdate.microsoft.com
http://download.windowsupdate.com
*.microsoft.com
*.download.microsoft.com
*.windowsupdate.com

1. Open Internet Explorer, and click the Tools button.
2. Select Internet options.
3. Click the Security tab, choose Trusted sites, and then click Sites. Add the sites about exactly as they are written.

Also add the sites under Tools, Interent Options, Privacy, Pop-Up Blocker, Settings.

If those don't work, let's get some extra info:

Step 3: Rename WindowsUpdate.log

• Open a command prompt (Run as Administrator).
• Type net stop wuauserv followed by enter. Make sure it completes successfully.
• Navigate to C:\Windows\WindowsUpdate.log and rename it to WindowsUpdate.old
• Return to command prompt and type net start wuauserv followed by enter. Make sure it completes successfully.

Step 4: Run OTL fix.

Start OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following

  :Commands
  [createrestorepoint]
  
  :Files
  C:\windows\system32\netsh winhttp show proxy /c
  C:\windows\syswow64\netsh winhttp show proxy /c
  reg export "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections" "C:\users\Robert Chau\desktop\backup.reg" /c
  reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections" /f /c
  ipconfig /flushdns /c
  
  :Reg
  [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Trace]
  "Flags"=dword:00000016
  "Level"=dword:00000004
  
  :Commands
  [reboot]
  

• Then click the Run Fix button at the top
• Let the program run unhindered.
• Post the log it produces in your next reply. The log should be saved in C:\_OTL\MovedFiles and should be named with numbers describing the date and time it was run.

Step 5: Run OTL custom scan.
Open OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following:

  /md5start
  dnsapi.*
  dnsrslvr.*
  /md5stop

• Select the None button in the middle on the top of the window
• Click the Run Scan button. Post the log it produces in your next reply.

Step 6:Try to update and then post the new C:\Windows\WindowsUpdate.log for me. Please post the other logs as well.

[PoorestFish]

Nothing has changed.

There is also not a section for Exceptions section under Advanced. Only proxy settings that are on auto-detects.

Posted are the logs though.

Attached Files

•  02182013_184600.log   3.68KB   102 downloads
•  OTL.Txt   15.06KB   115 downloads

[Buddierdl]

Could you please post the new WindowsUpdate.log as well.

[PoorestFish]

Sorry about that.

Attached Files

•  WindowsUpdate.log   163.22KB   105 downloads