I have a Sony laptop, model VGN N31S, which was working fine until about two days ago. I was working on a word document and had hibernated the laptop. I subsequently finished my work, and logged off. The laptop was taking a long time to log off so I held the on/off button and shut it down.
I think this has caused the problem.
Now, when I press on, the Sony Viao sign and music play, and then I get a 'Windows Error Recovery' message.
It gives me the option of inserting an installation disc (I don't really know what this will do to my laptop, and not sure if I can find it) or the safe mode options including start windows normally.
I have selected those options (5 altogether) but it goes to a black screen. Yesterday, I could tell that the back light was on, but today, it seems as though it is pitch black.
I am not sure if there is a problem with the screen, as this does not explain why I would see the Viao sign at the start and the window error message.
I have attempted to take out the battery, and start with out it. It is still the same.
I don't want to lose the work on my laptop and would be very grateful if someone could help. I'm not a tech expert,so if you could break down the steps, that would really help.
Thanks in advance.
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