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Virus or malware removal help needed. Slow computer 1/9/13 [Solved]


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#76
Essexboy

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OK lets try and resolve these bits next..

Download the standalone IE8 from here and install
Once done let me know if it cures the problem

Also I constantly get the popup "install the status disc and click ok".

Does this reference a programme ?
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#77
JohnGo

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It seems to be doing good all around now; good bootup time, fast navigation, and I am in the process of reinstalling the updates the repair lost. To stop the constant pop up about insert disc, I disabled Windows Installer temporarily until one of my downloaded updates called for it. I re-started Win Installer and so far the popups have not returned.
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#78
Essexboy

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Sounds good :thumbsup:

Once you are done let me know of any outstanding problems please
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#79
JohnGo

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Bootup time is less than 1/2 what it was when we started working with the problem, however the overall performance has declined again.

Some examples are: Slow to open most websites. When opening a website the cpu usage tops out at 100%. The physical memory dumps occur occasionally. When playing and recording audio (with Sound Forge) from a website, the cpu usage remains peaked out. At times the audio stops apparently due to the high resource usage, etc.

Considering the number of diagnostics you have run on this computer, it seems apparent the problem might indeed lie with a hardware issue as you mentioned earlier.

Edited by JohnGo, 28 January 2013 - 11:20 PM.

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#80
Essexboy

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XP is renowned for slowing with time, I used to refresh every year or so.. But a week is definitely not right, unfortunately my hardware knowledge is limited but I am drifting towards a motherboard/HDD problem, more probably motherboard as the CPU is maxing out

I will see if I can get one of the techs to pop in
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#81
JohnGo

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That would be good. I'd be interested to see what they might turn up.
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#82
Essexboy

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Just awaiting a response
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#83
Essexboy

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OK a tech tool to use

Please download SINO by Artellos.
  • Save SINO to a place you can remember and run SINO.exe. (If you downloaded the ZIP version you will need to extract it first)
  • Then please check the following checkboxes:

    System Info
    Services
    Boot Check
    Tasklist
    Startup Items
    Event Log
    Ipconfig
    Ping
    Netstat
    Hosts file
    Shares
    Routing Table

  • Once checked, hit the Run Scan! button and wait for the program to finish the scan.
  • A notepad window will pop up. Please copy all of the content into your next reply.
Note: If you try to interact with the program once it’s started scanning it might appear to hang. The scan however will continue.
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#84
JohnGo

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System Investigator by Olrik
Log Created On: 1334_29-01-2013
SINO Version: 3.1.0.0

Total RAM: 1982 MB | Free RAM: 1387 MB | Pagefile Size: 3875 MB
C: | 135810 MB out of 190771 MB Free | Local Fixed Disk
E: | None | Removable Disk
F: | None | Removable Disk
G: | None | Removable Disk
H: | None | CD-ROM Disc
I: | None | Removable Disk

<<<< System Information >>>>

Computer Name: JOHNG-UJRUZGB4N
Username: JohnG
Language Setting: ENU
Windows Directory: C:\WINDOWS
Windows Version: Windows XP Service Pack 3
Windows Mode: Normal

<<<< Tasklist >>>>

[System Idle Process] - Process ID: 0
[System] - Process ID: 4
[C:\WINDOWS\System32\smss.exe] - Process ID: 664
[C:\PROGRA~1\AVG\AVG2013\avgrsx.exe] - Process ID: 696
[C:\Program Files\AVG\AVG2013\avgcsrvx.exe] - Process ID: 740
[csrss.exe] - Process ID: 928
[C:\WINDOWS\system32\winlogon.exe] - Process ID: 952
[C:\WINDOWS\system32\services.exe] - Process ID: 996
[C:\WINDOWS\system32\lsass.exe] - Process ID: 1008
[C:\WINDOWS\system32\svchost.exe] - Process ID: 1180
[svchost.exe] - Process ID: 1228
[C:\WINDOWS\System32\svchost.exe] - Process ID: 1324
[C:\WINDOWS\system32\svchost.exe] - Process ID: 1356
[svchost.exe] - Process ID: 1500
[svchost.exe] - Process ID: 1744
[C:\WINDOWS\Explorer.EXE] - Process ID: 1752
[C:\WINDOWS\system32\spoolsv.exe] - Process ID: 1908
[svchost.exe] - Process ID: 272
[C:\Program Files\AVG\AVG2013\avgidsagent.exe] - Process ID: 328
[C:\Program Files\AVG\AVG2013\avgwdsvc.exe] - Process ID: 428
[C:\WINDOWS\system32\cisvc.exe] - Process ID: 460
[C:\WINDOWS\system32\svchost.exe] - Process ID: 656
[C:\Program Files\Java\jre6\bin\jqs.exe] - Process ID: 800
[C:\Program Files\Common Files\LightScribe\LSSrvc.exe] - Process ID: 908
[C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe] - Process ID: 1588
[C:\Program Files\AVG\AVG2013\avgnsx.exe] - Process ID: 200
[C:\Program Files\AVG\AVG2013\avgemcx.exe] - Process ID: 2008
[C:\WINDOWS\System32\svchost.exe] - Process ID: 540
[C:\WINDOWS\System32\nvsvc32.exe] - Process ID: 604
[C:\WINDOWS\System32\svchost.exe] - Process ID: 1284
[C:\WINDOWS\system32\svchost.exe] - Process ID: 1580
[C:\Program Files\Canon\CAL\CALMAIN.exe] - Process ID: 2268
[alg.exe] - Process ID: 2544
[C:\WINDOWS\RTHDCPL.EXE] - Process ID: 2744
[C:\Program Files\AVG\AVG2013\avgui.exe] - Process ID: 2752
[C:\WINDOWS\system32\ctfmon.exe] - Process ID: 2760
[C:\Program Files\Messenger\msmsgs.exe] - Process ID: 2768
[C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe] - Process ID: 2852
[C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe] - Process ID: 3636
[C:\WINDOWS\system32\cidaemon.exe] - Process ID: 3176
[C:\WINDOWS\system32\wuauclt.exe] - Process ID: 2556
[C:\Program Files\Internet Explorer\IEXPLORE.EXE] - Process ID: 3072
[C:\Program Files\Internet Explorer\IEXPLORE.EXE] - Process ID: 3336
[C:\Program Files\Internet Explorer\IEXPLORE.EXE] - Process ID: 932
[C:\DOCUME~1\JohnG\LOCALS~1\Temp\SINO\SINO.exe] - Process ID: 2652
[wmiprvse.exe] - Process ID: 2104

<<<< Startup Items >>>>

[Adobe Gamma Loader.lnk] - <Common Startup> - C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
[HP Digital Imaging Monitor.lnk] - <Common Startup> - C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe
[Microsoft Office.lnk] - <Common Startup> - C:\Program Files\Microsoft Office\Office10\OSA.EXE
[AvgUninstallURL] - <HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce> - cmd.exe /c start http://www.avg.com/w...&"ver=10.0.1424
[QuickTime Task] - <HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run> - "C:\Program Files\QuickTime\qttask.exe" -atboottime
[NvCplDaemon] - <HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run> - RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
[nwiz] - <HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run> - nwiz.exe /install
[NvMediaCenter] - <HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run> - RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
[RTHDCPL] - <HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run> - RTHDCPL.EXE
[AVG_UI] - <HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run> - "C:\Program Files\AVG\AVG2013\avgui.exe" /TRAYONLY
[ctfmon.exe] - <HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run> - C:\WINDOWS\system32\ctfmon.exe
[MSMSGS] - <HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run> - "C:\Program Files\Messenger\msmsgs.exe" /background

<<<< MS Services >>>>

Application Layer Gateway Service (ALG) - Running [Manual | Stoppable | Not_Pausable] - C:\WINDOWS\System32\alg.exe
Windows Audio (AudioSrv) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k netsvcs
Background Intelligent Transfer Service (BITS) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k netsvcs
Indexing Service (CiSvc) - Running [Auto | Stoppable | Pausable] - C:\WINDOWS\system32\cisvc.exe
Cryptographic Services (CryptSvc) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k netsvcs
DCOM Server Process Launcher (DcomLaunch) - Running [Auto | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost -k DcomLaunch
DHCP Client (Dhcp) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k netsvcs
Logical Disk Manager (dmserver) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k netsvcs
DNS Client (Dnscache) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k NetworkService
Error Reporting Service (ERSvc) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k netsvcs
Event Log (Eventlog) - Running [Auto | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\services.exe
COM+ Event System (EventSystem) - Running [Manual | Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k netsvcs
Help and Support (helpsvc) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k netsvcs
Server (lanmanserver) - Running [Auto | Stoppable | Pausable] - C:\WINDOWS\system32\svchost.exe -k netsvcs
Workstation (lanmanworkstation) - Running [Auto | Stoppable | Pausable] - C:\WINDOWS\system32\svchost.exe -k netsvcs
TCP/IP NetBIOS Helper (LmHosts) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k LocalService
Network Connections (Netman) - Running [Manual | Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k netsvcs
Network Location Awareness (NLA) (Nla) - Running [Manual | Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k netsvcs
Plug and Play (PlugPlay) - Running [Auto | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\services.exe
Pml Driver HPZ12 (Pml Driver HPZ12) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k HPZ12
IPSEC Services (PolicyAgent) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\system32\lsass.exe
Protected Storage (ProtectedStorage) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\system32\lsass.exe
Remote Access Connection Manager (RasMan) - Running [Manual | Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k netsvcs
Remote Registry (RemoteRegistry) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k LocalService
Remote Procedure Call (RPC) (RpcSs) - Running [Auto | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost -k rpcss
Security Accounts Manager (SamSs) - Running [Auto | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\lsass.exe
Task Scheduler (Schedule) - Running [Auto | Stoppable | Pausable] - C:\WINDOWS\System32\svchost.exe -k netsvcs
Secondary Logon (seclogon) - Running [Auto | Stoppable | Pausable] - C:\WINDOWS\System32\svchost.exe -k netsvcs
System Event Notification (SENS) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k netsvcs
Windows Firewall/Internet Connection Sharing (ICS) (SharedAccess) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k netsvcs
Shell Hardware Detection (ShellHWDetection) - Running [Auto | Stoppable | Pausable] - C:\WINDOWS\System32\svchost.exe -k netsvcs
Print Spooler (Spooler) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\system32\spoolsv.exe
System Restore Service (srservice) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k netsvcs
SSDP Discovery Service (SSDPSRV) - Running [Manual | Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k LocalService
Windows Image Acquisition (WIA) (stisvc) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k imgsvc
Telephony (TapiSrv) - Running [Manual | Stoppable | Pausable] - C:\WINDOWS\System32\svchost.exe -k netsvcs
Terminal Services (TermService) - Running [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost -k DComLaunch
Themes (Themes) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k netsvcs
Distributed Link Tracking Client (TrkWks) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k netsvcs
Windows Time (W32Time) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k netsvcs
WebClient (WebClient) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k LocalService
Windows Management Instrumentation (winmgmt) - Running [Auto | Stoppable | Pausable] - C:\WINDOWS\system32\svchost.exe -k netsvcs
Security Center (wscsvc) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k netsvcs
Automatic Updates (wuauserv) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k netsvcs
Windows Driver Foundation - User-mode Driver Framework (WudfSvc) - Running [Auto | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
Wireless Zero Configuration (WZCSVC) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k netsvcs
Alerter (Alerter) - Stopped [Disabled | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k LocalService
Application Management (AppMgmt) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k netsvcs
ASP.NET State Service (aspnet_state) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\aspnet_state.exe
Computer Browser (Browser) - Stopped [Auto | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k netsvcs
ClipBook (ClipSrv) - Stopped [Disabled | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\clipsrv.exe
.NET Runtime Optimization Service v2.0.50727_X86 (clr_optimization_v2.0.50727_32) - Stopped [Disabled | Not_Stoppable | Not_Pausable] - c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
COM+ System Application (COMSysApp) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\dllhost.exe /Processid:{02D4B3F1-FD88-11D1-960D-00805FC79235}
Logical Disk Manager Administrative Service (dmadmin) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\System32\dmadmin.exe /com
Wired AutoConfig (Dot3svc) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k dot3svc
Extensible Authentication Protocol Service (EapHost) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k eapsvcs
Fast User Switching Compatibility (FastUserSwitchingCompatibility) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k netsvcs
Windows Presentation Foundation Font Cache 3.0.0.0 (FontCache3.0.0.0) - Stopped [Manual | Not_Stoppable | Not_Pausable] - c:\WINDOWS\Microsoft.NET\Framework\v3.0\WPF\PresentationFontCache.exe
Human Interface Device Access (HidServ) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k netsvcs
Health Key and Certificate Management Service (hkmsvc) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k netsvcs
HTTP SSL (HTTPFilter) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k HTTPFilter
InstallDriver Table Manager (IDriverT) - Stopped [Manual | Not_Stoppable | Not_Pausable] - "C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe"
Windows CardSpace (idsvc) - Stopped [Manual | Not_Stoppable | Not_Pausable] - "c:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe"
IMAPI CD-Burning COM Service (ImapiService) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\imapi.exe
Messenger (Messenger) - Stopped [Disabled | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k netsvcs
NetMeeting Remote Desktop Sharing (mnmsrvc) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\System32\mnmsrvc.exe
Distributed Transaction Coordinator (MSDTC) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\System32\msdtc.exe
Windows Installer (MSIServer) - Stopped [Disabled | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\msiexec.exe /V
Network Access Protection Agent (napagent) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k netsvcs
Network DDE (NetDDE) - Stopped [Disabled | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\netdde.exe
Network DDE DSDM (NetDDEdsdm) - Stopped [Disabled | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\netdde.exe
Net Logon (Netlogon) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\lsass.exe
Net.Tcp Port Sharing Service (NetTcpPortSharing) - Stopped [Disabled | Not_Stoppable | Not_Pausable] - c:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\SMSvcHost.exe
NT LM Security Support Provider (NtLmSsp) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\lsass.exe
Removable Storage (NtmsSvc) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k netsvcs
Office Source Engine (ose) - Stopped [Manual | Not_Stoppable | Not_Pausable] - "C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE"
Remote Access Auto Connection Manager (RasAuto) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k netsvcs
Remote Desktop Help Session Manager (RDSessMgr) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\sessmgr.exe
Routing and Remote Access (RemoteAccess) - Stopped [Disabled | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k netsvcs
Remote Procedure Call (RPC) Locator (RpcLocator) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\locator.exe
QoS RSVP (RSVP) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\rsvp.exe
Smart Card (SCardSvr) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\System32\SCardSvr.exe
MS Software Shadow Copy Provider (SwPrv) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\dllhost.exe /Processid:{9FD2E91E-DC99-40E0-A24D-06A33773D6D1}
Performance Logs and Alerts (SysmonLog) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\smlogsvc.exe
Telnet (TlntSvr) - Stopped [Disabled | Not_Stoppable | Not_Pausable] - C:\WINDOWS\System32\tlntsvr.exe
Universal Plug and Play Device Host (upnphost) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k LocalService
Uninterruptible Power Supply (UPS) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\System32\ups.exe
Volume Shadow Copy (VSS) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\System32\vssvc.exe
Portable Media Serial Number Service (WmdmPmSN) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k netsvcs
Windows Management Instrumentation Driver Extensions (Wmi) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k netsvcs
WMI Performance Adapter (WmiApSrv) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\system32\wbem\wmiapsrv.exe
Windows Media Player Network Sharing Service (WMPNetworkSvc) - Stopped [Manual | Not_Stoppable | Not_Pausable] - "C:\Program Files\Windows Media Player\WMPNetwk.exe"
Network Provisioning Service (xmlprov) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k netsvcs

<<<< Non-MS Services >>>>

AVGIDSAgent (AVGIDSAgent) - Running [Auto | Not_Stoppable | Not_Pausable] - "C:\Program Files\AVG\AVG2013\avgidsagent.exe"
AVG WatchDog (avgwd) - Running [Auto | Not_Stoppable | Not_Pausable] - "C:\Program Files\AVG\AVG2013\avgwdsvc.exe"
Canon Camera Access Library 8 (CCALib8) - Running [Auto | Stoppable | Not_Pausable] - C:\Program Files\Canon\CAL\CALMAIN.exe
hpqcxs08 (hpqcxs08) - Running [Manual | Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
HP CUE DeviceDiscovery Service (hpqddsvc) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
Java Quick Starter (JavaQuickStarterService) - Running [Auto | Stoppable | Pausable] - "C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf"
LightScribeService Direct Disc Labeling Service (LightScribeService) - Running [Auto | Stoppable | Not_Pausable] - "C:\Program Files\Common Files\LightScribe\LSSrvc.exe"
MBAMScheduler (MBAMScheduler) - Running [Auto | Stoppable | Not_Pausable] - "C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe"
Net Driver HPZ12 (Net Driver HPZ12) - Running [Auto | Stoppable | Not_Pausable] - C:\WINDOWS\System32\svchost.exe -k HPZ12
NVIDIA Display Driver Service (NVSvc) - Running [Auto | Stoppable | Pausable] - C:\WINDOWS\System32\nvsvc32.exe
Microsoft .NET Framework NGEN v4.0.30319_X86 (clr_optimization_v4.0.30319_32) - Stopped [Auto | Not_Stoppable | Not_Pausable] - C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
Google Update Service (gupdate) (gupdate) - Stopped [Auto | Not_Stoppable | Not_Pausable] - "C:\Program Files\Google\Update\GoogleUpdate.exe" /svc
Google Update Service (gupdatem) (gupdatem) - Stopped [Manual | Not_Stoppable | Not_Pausable] - "C:\Program Files\Google\Update\GoogleUpdate.exe" /medsvc
MBAMService (MBAMService) - Stopped [Auto | Not_Stoppable | Not_Pausable] - "C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe"
PuranDefrag (PuranDefrag) - Stopped [Disabled | Not_Stoppable | Not_Pausable] - "C:\WINDOWS\system32\PuranDefragS.exe"
Windows Presentation Foundation Font Cache 4.0.0.0 (WPFFontCache_v0400) - Stopped [Manual | Not_Stoppable | Not_Pausable] - C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe

<<<< Boot.ini >>>>

[boot loader]
timeout=5
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect
C:\CMDCONS\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons

<<<< Last 5 Application Errors or Warnings >>>>

Computer Name: JOHNG-UJRUZGB4N | ID: 1015 | Source: MsiInstaller | Type: Warning | Date: 28-1-13 22:53:18 | Log: Application
Message: Failed to connect to server. Error: 0x80070422


Computer Name: JOHNG-UJRUZGB4N | ID: 1001 | Source: MsiInstaller | Type: Warning | Date: 28-1-13 22:53:18 | Log: Application
Message: Detection of product '{978C25EE-5777-46E4-8988-732C297CBDBD}', feature 'statusexe' failed during request for component '{1A4D0FBA-CD92-4C4E-8AC7-87C0309976C3}'


Computer Name: JOHNG-UJRUZGB4N | ID: 1004 | Source: MsiInstaller | Type: Warning | Date: 28-1-13 22:53:18 | Log: Application
Message: Detection of product '{978C25EE-5777-46E4-8988-732C297CBDBD}', feature 'statusexe', component '{3B694B1F-4410-11D5-A54A-0090278A1BB8}' failed. The resource 'C:\WINDOWS\system32\gdiplus.dll' does not exist.


Computer Name: JOHNG-UJRUZGB4N | ID: 1015 | Source: MsiInstaller | Type: Warning | Date: 28-1-13 22:53:18 | Log: Application
Message: Failed to connect to server. Error: 0x80070422


Computer Name: JOHNG-UJRUZGB4N | ID: 1001 | Source: MsiInstaller | Type: Warning | Date: 28-1-13 22:53:18 | Log: Application
Message: Detection of product '{978C25EE-5777-46E4-8988-732C297CBDBD}', feature 'statusexe' failed during request for component '{1A4D0FBA-CD92-4C4E-8AC7-87C0309976C3}'


<<<< Last 5 System Errors or Warnings >>>>

Computer Name: JOHNG-UJRUZGB4N | ID: 10005 | Source: DCOM | Type: Error | Date: 28-1-13 22:53:19 | Log: System
Message: DCOM got error "%1058" attempting to start the service MSIServer with arguments ""

in order to run the server:

{000C101C-0000-0000-C000-000000000046}


Computer Name: JOHNG-UJRUZGB4N | ID: 10005 | Source: DCOM | Type: Error | Date: 28-1-13 22:53:19 | Log: System
Message: DCOM got error "%1058" attempting to start the service MSIServer with arguments ""

in order to run the server:

{000C101C-0000-0000-C000-000000000046}


Computer Name: JOHNG-UJRUZGB4N | ID: 10005 | Source: DCOM | Type: Error | Date: 28-1-13 22:53:19 | Log: System
Message: DCOM got error "%1058" attempting to start the service MSIServer with arguments ""

in order to run the server:

{000C101C-0000-0000-C000-000000000046}


Computer Name: JOHNG-UJRUZGB4N | ID: 10005 | Source: DCOM | Type: Error | Date: 28-1-13 22:53:19 | Log: System
Message: DCOM got error "%1058" attempting to start the service MSIServer with arguments ""

in order to run the server:

{000C101C-0000-0000-C000-000000000046}


Computer Name: JOHNG-UJRUZGB4N | ID: 10005 | Source: DCOM | Type: Error | Date: 28-1-13 22:53:19 | Log: System
Message: DCOM got error "%1058" attempting to start the service MSIServer with arguments ""

in order to run the server:

{000C101C-0000-0000-C000-000000000046}


<<<< Special Events >>>>

There were no special events found

<<<< Ipconfig >>>>

Windows IP Configuration

Host Name . . . . . . . . . . . . : johng-ujruzgb4n
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-18-F3-41-F2-4D
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.5.107
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.5.1
DHCP Server . . . . . . . . . . . : 192.168.5.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Tuesday, January 29, 2013 1:06:10 PM
Lease Expires . . . . . . . . . . : Wednesday, January 30, 2013 1:06:10 PM


<<<< Pinging >>>>

OpenDNS Domain Test
Pinging to www.opendns.com [67.215.92.210]:
Response - 94ms
Response - 92ms
Response - 94ms
Response - 93msPackets: Sent = 4, Received = 4, Lost = 0
Minimum = 92ms - Maximum = 94ms

OpenDNS IP Test
Pinging to 208.69.38.150 [208.69.38.150]:
Response - 108ms
Response - 94ms
Response - 93ms
Response - 94msPackets: Sent = 4, Received = 4, Lost = 0
Minimum = 93ms - Maximum = 108ms

Kaspersky Domain Test
Pinging to www.kaspersky.com [195.27.252.18]:
Response - 172ms
Response - 155ms
Response - 157ms
Response - 155msPackets: Sent = 4, Received = 4, Lost = 0
Minimum = 155ms - Maximum = 172ms

Kaspersky IP Test
Pinging to 195.27.181.10 [195.27.181.10]:
Response - 156ms
Response - 155ms
Response - 157ms
Response - 172msPackets: Sent = 4, Received = 4, Lost = 0
Minimum = 155ms - Maximum = 172ms

YouTube Domain Test
Pinging to www.youtube.com [173.194.37.142]:
Response - 46ms
Response - 46ms
Response - 47ms
Response - 46msPackets: Sent = 4, Received = 4, Lost = 0
Minimum = 46ms - Maximum = 47ms

YouTube IP Test
Pinging to 66.102.9.136 [66.102.9.136]:
Response - None
Response - None
Response - None
Response - NonePackets: Sent = 4, Received = 0, Lost = 4
Minimum = 0ms - Maximum = 0ms

localhost Test
Pinging to 127.0.0.1 [127.0.0.1]:
Response - 0ms
Response - 0ms
Response - 0ms
Response - 0msPackets: Sent = 4, Received = 4, Lost = 0
Minimum = 0ms - Maximum = 0ms


<<<< Netstat >>>>

Active Connections

Proto Local Address Foreign Address State PID
TCP 0.0.0.0:135 0.0.0.0:0 LISTENING 1228
c:\windows\system32\WS2_32.dll
C:\WINDOWS\system32\RPCRT4.dll
c:\windows\system32\rpcss.dll
C:\WINDOWS\system32\svchost.exe
-- unknown component(s) --
[svchost.exe]

TCP 0.0.0.0:445 0.0.0.0:0 LISTENING 4
[System]

TCP 127.0.0.1:1025 0.0.0.0:0 LISTENING 2544
[alg.exe]

TCP 127.0.0.1:5152 0.0.0.0:0 LISTENING 800
[jqs.exe]

TCP 192.168.5.107:139 0.0.0.0:0 LISTENING 4
[System]

TCP 127.0.0.1:5152 127.0.0.1:1072 CLOSE_WAIT 800
[jqs.exe]

TCP 192.168.5.107:1104 69.163.234.194:80 TIME_WAIT 0
UDP 0.0.0.0:500 *:* 1008
[lsass.exe]

UDP 0.0.0.0:4500 *:* 1008
[lsass.exe]

UDP 0.0.0.0:445 *:* 4
[System]

UDP 127.0.0.1:1073 *:* 932
[IEXPLORE.EXE]

UDP 127.0.0.1:1056 *:* 3336
[IEXPLORE.EXE]

UDP 127.0.0.1:1900 *:* 1744
c:\windows\system32\WS2_32.dll
c:\windows\system32\ssdpsrv.dll
C:\WINDOWS\system32\ADVAPI32.dll
C:\WINDOWS\system32\kernel32.dll
[svchost.exe]

UDP 127.0.0.1:123 *:* 1324
c:\windows\system32\WS2_32.dll
c:\windows\system32\w32time.dll
ntdll.dll
C:\WINDOWS\system32\kernel32.dll
[svchost.exe]

UDP 192.168.5.107:138 *:* 4
[System]

UDP 192.168.5.107:137 *:* 4
[System]

UDP 192.168.5.107:1900 *:* 1744
c:\windows\system32\WS2_32.dll
c:\windows\system32\ssdpsrv.dll
C:\WINDOWS\system32\ADVAPI32.dll
C:\WINDOWS\system32\kernel32.dll
[svchost.exe]

UDP 192.168.5.107:123 *:* 1324
c:\windows\system32\WS2_32.dll
c:\windows\system32\w32time.dll
ntdll.dll
C:\WINDOWS\system32\kernel32.dll
[svchost.exe]


<<<< Routing Table >>>>

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 18 f3 41 f2 4d ...... NVIDIA nForce Networking Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.5.1 192.168.5.107 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.5.0 255.255.255.0 192.168.5.107 192.168.5.107 20
192.168.5.107 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.5.255 255.255.255.255 192.168.5.107 192.168.5.107 20
224.0.0.0 240.0.0.0 192.168.5.107 192.168.5.107 20
255.255.255.255 255.255.255.255 192.168.5.107 192.168.5.107 1
Default Gateway: 192.168.5.1
===========================================================================
Persistent Routes:
None

Route Table

<<<< Hosts File >>>>

The HOSTS file is 98 Bytes in size.

There were 0 lines which refer to an external IP address.

<<<< Active Shares >>>>

Share: IPC$ - Path:
Share: ADMIN$ - Path: C:\WINDOWS
Share: C$ - Path: C:\


------ End of File ------
  • 0

#85
Essexboy

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Whilst the report is being checked out could you check the computer for dust .. Basic details are here
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#86
JohnGo

JohnGo

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The computer has been checked and cleaned per the tutorial. Dust was very minimal.
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#87
Essexboy

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OK one out of the way.. Artelos noted an possible anomaly in your network connections

So to determine if that is part of the problem could you do the following

Go Start > Run and type in the following command :

Cmd

When it runs a black box will open

Type in the following and press enter

tracert 8.8.8.8

The command will start to run
Once it has completed left click the square at the top left and a menu will open
Select Edit > Select all


Then click the top left again and select Copy

Then open a notepad file and select paste, save this to the desktop as tracert 1

Then repeat for this command

tracert 192.168.1.1

Again saving the file as before as tracert 2

Next we will check the power rails ..

Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.
If you are running on a vista machine, please go to where you installed the program and run the program as administrator. A screenshot of the results would be ideal

Posted Image
(this is a screenshot from a vista machine)
  • 0

#88
JohnGo

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Tracert 1
Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\JohnG>tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.5.1
2 1 ms 1 ms 1 ms 192.168.1.1
3 26 ms 27 ms 27 ms fl-67-235-144-1.dhcp.embarqhsd.net [67.235.144.1
]
4 27 ms 27 ms 27 ms fl-67-232-255-145.sta.embarqhsd.net [67.232.255.
145]
5 32 ms 32 ms 31 ms 223.15.252.111
6 33 ms 34 ms 32 ms 208-110-248-133.centurylink.net [208.110.248.133
]
7 32 ms 33 ms 32 ms bb-tlhsflxa-jx9-02-ae0.0.core.centurytel.net [20
8.110.248.74]
8 39 ms 39 ms 73 ms bb-atlngamv-jx9-01-xe-10-1-0.core.cenrurytel.net
[208.110.248.57]
9 53 ms 39 ms 38 ms 206.51.71.30
10 39 ms 39 ms 38 ms 72.14.233.56
11 41 ms 40 ms 39 ms 66.249.94.20
12 48 ms 38 ms 38 ms 209.85.248.31
13 * * * Request timed out.
14 39 ms 38 ms 39 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

C:\Documents and Settings\JohnG>

Tracert 2
Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\JohnG>tracert 192.168.1.1

Tracing route to 192.168.1.1 over a maximum of 30 hops

1 2 ms <1 ms <1 ms 192.168.5.1
2 1 ms 1 ms 1 ms 192.168.1.1

Trace complete.

C:\Documents and Settings\JohnG>


Speed Fan: The computer had been running for about 15 minutes under no load when I ran speed fan. Last night I was working the computer at 100% doing music recording and I noticed 1 or 2 of the temperatures near the middle of the temp. list was showing the red flame with the yellow in it. I've had speedfan installed for several days buy didn't much know what I was looking at.

Attached Thumbnails

  • Speed Fan.jpg

  • 0

#89
Essexboy

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The temps look OK .. Artellos will look at the voltages and the network data.. (Just a touch over my head :lol: )

I will pass it on now
  • 0

#90
Essexboy

Essexboy

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The temps look OK .. Artellos will look at the voltages and the network data.. (Just a touch over my head :lol: )

I will pass it on now
  • 0






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