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Try to run IE, nothing happens same with Norton scan[Closed]


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#1
schwaja3

schwaja3

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My son used my wife's laptop and the next day when I went to use it, I couldn't open IE. Once I tried to start IE the system stopped doing anything.

I tried to run a Norton 360 virus scan of the PC, but it doesn't work. Norton starts, and when I select the scan, it just sits there and doesn't do anything.

I tried to start the laptop in safe mode, but when I try to run Norton, it does the same thing. It says 0 files scanned.

Please help. My wife is freaking out and needs her laptop to work.

Thank you,

Jack
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#2
Dakeyras

Dakeyras

    Anti-Malware Mammoth

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Hi and welcome back to Geeks to Go. :)

What exact Operating System is in use on your Wife's laptop please ? Is there another Browser installed on the machine that works at all ?...Also if the need to transfer some specific tools via a USB Drive to your Wife's laptop, what Operating System is in use on the machine to download them with ?

Answer the above and we will go from there, thank you.
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#3
Dakeyras

Dakeyras

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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