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Internet Search Redirect Virus [Closed]


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#16
Crowbar

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Hi,
Couple of things to do still, but first I want to see that disk check get fixed.

Does this computer have a RAID setup, or an SSD?

Step 1
Please run the System File Checker tool (SFC.exe)

  • Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  • At the command prompt, type the following command, and then press ENTER:
    sfc /scannow

Please let me know if the scan finds any issues and if it was able to fix the issue.

Step 2

We need to do an OTL fix:

Note: If you have Malwarebytes 1.6 or higher installed please disable it for the duration of this fix as it may interfere with the successfully execution of the script below. If it still hangs then please uninstall MalwareBytes' and run this fix again.
Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :commands
    [createrestorepoint]
    :OTL
    O33 - MountPoints2\{f465847f-f635-11e0-a09e-f0cc087ac27f}\Shell - "" = AutoRun
    O33 - MountPoints2\{f465847f-f635-11e0-a09e-f0cc087ac27f}\Shell\AutoRun\command - "" = E:\USBAutoRun.exe

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Post the log it produces in your next reply.

Step 3

Clear your old events from the event log:

Click Start and type Computer Management in to the search box. Press enter
Expand Event Viewer
Expand Windows Logs
Right click on System and select Clear Log
Right cick on Application and select Clear Log

Reboot your computer

Step 4
  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select:
  • Application
  • System
<li>Under 'Select type to list', select:
  • Error
  • Warning
Then use the 'Date of events' or 'Number of events' as follows:
Click the radio button for 'Number of events'
  • Type 20 in the 1 to 20 box
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply

One last thing:
Step 4
Please run the Windows Memory Diagnostic Tool

  • Open Memory Diagnostics Tool by clicking the Start button Posted Image, and then clicking Control Panel. In the search box, type Memory, and then click Diagnose your computer's memory problems Posted Image Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  • Click on Restart Now and check for problems

In your next reply I would like to see:
  • SFC results
  • OTL fix log
  • results of VEW
  • answer to question RAID or SSD?
  • results of Memory diagnostics

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#17
dogstar21

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SFC results: Windows Resource Prtection did not find any integrity violations.

OTL log:

========== COMMANDS ==========
Restore point Set: OTL Restore Point
========== OTL ==========
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{f465847f-f635-11e0-a09e-f0cc087ac27f}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{f465847f-f635-11e0-a09e-f0cc087ac27f}\ not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{f465847f-f635-11e0-a09e-f0cc087ac27f}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{f465847f-f635-11e0-a09e-f0cc087ac27f}\ not found.
File E:\USBAutoRun.exe not found.

OTL by OldTimer - Version 3.2.69.0 log created on 01172013_123415


VEW didn't produce a log. It prompted me to create a new C:\\VEW.TXT file, which i said yes to, but it did not create a file.

The computer doesn't have a RAID or SSD

Memory Diagnostics didn't find anything.
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#18
Crowbar

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Sorry my fault, you need to right click the VEW icon and select "Run as Administrator" - then follow the rest of the VEW instructions.

What do you know about this program, I think it's running in your system tray - IAStorIcon.exe

Is this a custom built computer, or a brand name? Can you give me the make and model if branded?
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#19
dogstar21

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The computer is a Dell Inspiron N5010

The IAStorIcon.exe software appears to be Intel Rapid Storage Technology. This is primarily my wife's computer - she wasn't familiar with that software, but it came loaded with some software when it was purchased - there is an "Intel Inside" sticker on it, so it doesn't strike me as odd that there's some Intel software running.


Here's the log from VEW:

Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 18/01/2013 8:41:56 AM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 18/01/2013 5:30:47 AM
Type: Error Category: 0
Event: 80 Source: SideBySide
Activation context generation failed for "C:\Program Files (x86)\Cozi Express\CoziExpress.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest. Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 18/01/2013 4:27:05 AM
Type: Error Category: 0
Event: 8003 Source: bowser
The master browser has received a server announcement from the computer PETE-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{06167649-E2F3-46DB-A72E-BC4CA96B7F64}. The master browser is stopping or an election is being forced.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 18/01/2013 1:41:31 PM
Type: Warning Category: 0
Event: 1 Source: RTL8167
Realtek PCIe FE Family Controller is disconnected from network.

Log: 'System' Date/Time: 18/01/2013 4:16:44 AM
Type: Warning Category: 0
Event: 1 Source: RTL8167
Realtek PCIe FE Family Controller is disconnected from network.

Log: 'System' Date/Time: 18/01/2013 4:06:45 AM
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 18/01/2013 4:06:45 AM
Type: Warning Category: 0
Event: 10002 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN Extensibility Module has stopped. Module Path: C:\Windows\System32\bcmihvsrv64.dll

Log: 'System' Date/Time: 18/01/2013 4:00:56 AM
Type: Warning Category: 0
Event: 1 Source: RTL8167
Realtek PCIe FE Family Controller is disconnected from network.

Log: 'System' Date/Time: 17/01/2013 9:40:39 PM
Type: Warning Category: 0
Event: 1 Source: RTL8167
Realtek PCIe FE Family Controller is disconnected from network.

Log: 'System' Date/Time: 17/01/2013 9:40:08 PM
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 17/01/2013 9:40:08 PM
Type: Warning Category: 0
Event: 10002 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN Extensibility Module has stopped. Module Path: C:\Windows\System32\bcmihvsrv64.dll

Log: 'System' Date/Time: 17/01/2013 9:38:55 PM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name a-0.19-a30fe000.60091.1518.1b2d.2f4a.210.0.rwp7983r9slkpg822p5qkf7dt5.avqs.mcafee.com timed out after none of the configured DNS servers responded.
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#20
Crowbar

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Hi,
Since I don't see anything bad in your logs, I would like to remove my tools and give recommendations. Still have a few things I would like to try to solve your chkdsk issue, if you are up for it. If I can't fix it, I am quite sure there are techs here that can.

Let's take care of the tools and recommendations first so --

Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :Commands
    [resethosts]
    [emptytemp]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Go to control panel
  • Select folder options (Appearance > Folder options in category view)
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.


Posted Image
Do you use Java If you do not use it, you are better off uninstalling it completely. Go to your Control Panel, Uninstall a Program, then find any instance of Java in the list and click on Uninstall - do this until there are no instances of Java in the list. If you do use Java....
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:
  • Go to this site and click Do I have Java
  • It will check your current version and then offer to update to the latest version



SPRING CLEAN

To manually create a new Restore Point

  • Go to Control Panel and select System
  • Select System
  • On the left select System Protection and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create

Now we can purge the infected ones

  • Go Start > All programs > Accessories > system tools
  • Right click Disc cleanup and select run as administrator
  • Select Your main drive and accept the warning if you get one
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
Posted Image
Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programs on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

To learn more about how to protect yourself while on the internet read these two articles:
How did I get infected in the first place ?
So how did I get infectd in the first place

Keep safe :wave:

Now for your chkdsk issue, first off let's try running it from the recovery environment -
but first, it might be a good idea to make a full backup of your system, have you been backing your computer up in the recent past?

You might want to print this part of the instructions because you won't be able to see this post, or have another computer nearby to read these steps:
Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select English as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

On the System Recovery Options menu you will get the following options:Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt[*]In the Command Prompt please type the following:
chkdsk c: /F and press enter[/list]
This disk check will probably take a long time
Please let me know the results - if it was successful, and if so, did it find anything to fix?
If it fixed anything you will see in the report, please write down any relevent information, or perhaps you can snap a photo of the screen with a phone or digital camera. and post it for me to look at.
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#21
Crowbar

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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