Couple of things to do still, but first I want to see that disk check get fixed.
Does this computer have a RAID setup, or an SSD?
Step 1
Please run the System File Checker tool (SFC.exe)
- Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
- At the command prompt, type the following command, and then press ENTER:
sfc /scannow
Please let me know if the scan finds any issues and if it was able to fix the issue.
Step 2
We need to do an OTL fix:
Note: If you have Malwarebytes 1.6 or higher installed please disable it for the duration of this fix as it may interfere with the successfully execution of the script below. If it still hangs then please uninstall MalwareBytes' and run this fix again.
Run OTL
- Under the Custom Scans/Fixes box at the bottom, paste in the following
:commands
[createrestorepoint]
:OTL
O33 - MountPoints2\{f465847f-f635-11e0-a09e-f0cc087ac27f}\Shell - "" = AutoRun
O33 - MountPoints2\{f465847f-f635-11e0-a09e-f0cc087ac27f}\Shell\AutoRun\command - "" = E:\USBAutoRun.exe - Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
- Post the log it produces in your next reply.
Step 3
Clear your old events from the event log:
Click Start and type Computer Management in to the search box. Press enter
Expand Event Viewer
Expand Windows Logs
Right click on System and select Clear Log
Right cick on Application and select Clear Log
Reboot your computer
Step 4
- Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
- Double-click VEW.exe
- Under 'Select log to query', select:
- Application
- System
- Error
- Warning
Click the radio button for 'Number of events'
- Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.
One last thing:
Step 4
Please run the Windows Memory Diagnostic Tool
- Open Memory Diagnostics Tool by clicking the Start button , and then clicking Control Panel. In the search box, type Memory, and then click Diagnose your computer's memory problems Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
- Click on Restart Now and check for problems
In your next reply I would like to see:
- SFC results
- OTL fix log
- results of VEW
- answer to question RAID or SSD?
- results of Memory diagnostics