I never heard of them before, thanks. Nice big festival in the video.
Now back to reality...
So when you go to look for the quarrantined files in MSE, go to the history tab, and click on All Detected Items, let's see if it's in there.
If not, don't worry about it.
It kind of seems to me that the OTL fix either was not run, or something else happened so lets try that one more time, and I will have you post the fix log to confirm.
How is it running at this point?
Step 1
We need to do an OTL fix:
Note: If you have Malwarebytes 1.6 or higher installed please disable it for the duration of this fix as it may interfere with the successfully execution of the script below. If it still hangs then please uninstall MalwareBytes' and run this fix again.
Run OTL by right clicking on the icon and selecting Run as administrator
- Under the Custom Scans/Fixes box at the bottom, paste in the following
:commands
[createrestorepoint]
:OTL
:commands
[createrestorepoint]
:OTL
SRV - (TuneUp.UtilitiesSvc) -- C:\Program Files\AVG\AVG PC TuneUp\TuneUpUtilitiesService32.exe File not found
DRV - (TuneUpUtilitiesDrv) -- C:\Program Files\AVG\AVG PC TuneUp\TuneUpUtilitiesDriver32.sys File not found
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Reg Error: Key error.)
O16 - DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Reg Error: Key error.)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Reg Error: Key error.)
[2013/01/22 10:46:06 | 000,000,000 | ---D | C] -- C:\Program Files\Adaware Removal Tool
[2013/01/22 08:36:51 | 021,138,402 | ---- | C] (Security Stronghold ) -- C:\Users\e\Documents\AdawareRemovalTool.exe
[2013/01/22 08:37:46 | 021,138,402 | ---- | M] (Security Stronghold ) -- C:\Users\e\Documents\AdawareRemovalTool.exe
:commands
[emptytemp]
[Reboot]
:commands
[emptytemp]
[Reboot] - Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
- Post the log it produces in your next reply.
Step 2
Please run Malwarebytes' Anti-Malware
- Go to the Update tab and check for updates, please install any updates found.
- Once the program has loaded, select "Perform Quick Scan", then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy&Paste the entire report in your next reply.
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
Step 3
Note: You can use either Internet Explorer or Mozilla FireFox for this Scan.
Vista / 7 users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
Please go here then click on:
You will however need to disable your current installed Anti-Virus, how to do so can be read here.
If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
All of the following instructions work with either Internet Explorer or Mozilla FireFox.
- Select the option YES, I accept the Terms of Use then click on:
- When prompted allow Add-On/Active X to install.
- Make sure that the option Remove found threats is NOT checked.
- Make sure that the option Scan archives is checked.
- Now click on Advanced Settings and select the following:
- Scan for potentially unwanted applications
- scan for potentially unsafe applications
- Enable Anti-Stealth Technology
- Now click on:
- The virus signature database will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
- When completed the Online Scan will begin automatically. The scan may take several hours.
- Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
- When completed select Uninstall application on close, make sure you copy the logfile first!
- Now click on:
- Use notepad to open the logfile located at C:\Program Files/ESET/ESET Online Scanner\log.txt
- Copy and paste that log as a reply to this topic.
In your next reply I would like to see:
- OTL fix log
- MalwareBytes log
- ESET log file
- How is the computer doing now?