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Videos buffer endlessly, sites won't open, computer freeze [Closed


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#31
Crowbar

Crowbar

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Don't feel like Charlie Brown, you are doing just fine. You can feel like Peter Pan Speedrock, that would be OK :cool:
I never heard of them before, thanks. Nice big festival in the video.

Now back to reality...
So when you go to look for the quarrantined files in MSE, go to the history tab, and click on All Detected Items, let's see if it's in there.
If not, don't worry about it.
It kind of seems to me that the OTL fix either was not run, or something else happened so lets try that one more time, and I will have you post the fix log to confirm.
How is it running at this point?


Step 1
We need to do an OTL fix:

Note: If you have Malwarebytes 1.6 or higher installed please disable it for the duration of this fix as it may interfere with the successfully execution of the script below. If it still hangs then please uninstall MalwareBytes' and run this fix again.
Run OTL by right clicking on the icon and selecting Run as administrator
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :commands
    [createrestorepoint]
    :OTL

    :commands
    [createrestorepoint]
    :OTL
    SRV - (TuneUp.UtilitiesSvc) -- C:\Program Files\AVG\AVG PC TuneUp\TuneUpUtilitiesService32.exe File not found
    DRV - (TuneUpUtilitiesDrv) -- C:\Program Files\AVG\AVG PC TuneUp\TuneUpUtilitiesDriver32.sys File not found
    O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Reg Error: Key error.)
    O16 - DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Reg Error: Key error.)
    O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Reg Error: Key error.)
    [2013/01/22 10:46:06 | 000,000,000 | ---D | C] -- C:\Program Files\Adaware Removal Tool
    [2013/01/22 08:36:51 | 021,138,402 | ---- | C] (Security Stronghold ) -- C:\Users\e\Documents\AdawareRemovalTool.exe
    [2013/01/22 08:37:46 | 021,138,402 | ---- | M] (Security Stronghold ) -- C:\Users\e\Documents\AdawareRemovalTool.exe
    :commands
    [emptytemp]
    [Reboot]

    :commands
    [emptytemp]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Post the log it produces in your next reply.

Step 2
Posted Image Please run Malwarebytes' Anti-Malware

  • Go to the Update tab and check for updates, please install any updates found.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

Step 3
Note: You can use either Internet Explorer or Mozilla FireFox for this Scan.

Vista / 7 users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

Please go here then click on: Posted Image
You will however need to disable your current installed Anti-Virus, how to do so can be read here.

If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
All of the following instructions work with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on: Posted Image
  • When prompted allow Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked.
  • Make sure that the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Posted Image
  • The virus signature database will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically. The scan may take several hours.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close, make sure you copy the logfile first!
  • Now click on: Posted Image
  • Use notepad to open the logfile located at C:\Program Files/ESET/ESET Online Scanner\log.txt
  • Copy and paste that log as a reply to this topic.
Note: Do not forget to re-enable your Anti-Virus application after running the above scan!

In your next reply I would like to see:
  • OTL fix log
  • MalwareBytes log
  • ESET log file
  • How is the computer doing now?

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#32
TheDEvilElvis

TheDEvilElvis

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Here are the OTL and Malwarebyts logs I will post the ESET log when it's finished.


OTL log:

All processes killed
========== COMMANDS ==========
Restore point Set: OTL Restore Point
========== OTL ==========
========== COMMANDS ==========
Restore point Set: OTL Restore Point
========== OTL ==========
Error: No service named TuneUp.UtilitiesSvc was found to stop!
Service\Driver key TuneUp.UtilitiesSvc not found.
File C:\Program Files\AVG\AVG PC TuneUp\TuneUpUtilitiesService32.exe File not found not found.
Error: No service named TuneUpUtilitiesDrv was found to stop!
Service\Driver key TuneUpUtilitiesDrv not found.
File C:\Program Files\AVG\AVG PC TuneUp\TuneUpUtilitiesDriver32.sys File not found not found.
Starting removal of ActiveX control {8AD9C840-044E-11D1-B3E9-00805F499D93}
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ not found.
Starting removal of ActiveX control {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA}
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA}\ not found.
Starting removal of ActiveX control {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
Folder C:\Program Files\Adaware Removal Tool\ not found.
File C:\Users\e\Documents\AdawareRemovalTool.exe not found.
File C:\Users\e\Documents\AdawareRemovalTool.exe not found.
========== COMMANDS ==========

[EMPTYTEMP]

User: Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Opera cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: e
->Temp folder emptied: 5868837 bytes
->Temporary Internet Files folder emptied: 679423 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 13632038 bytes
->Apple Safari cache emptied: 0 bytes
->Opera cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Eddy
->Temp folder emptied: 0 bytes

User: Guest
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 241977 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 11483993 bytes

Total Files Cleaned = 30.00 mb

========== COMMANDS ==========

[EMPTYTEMP]

User: Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Opera cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: e
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Apple Safari cache emptied: 0 bytes
->Opera cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Eddy
->Temp folder emptied: 0 bytes

User: Guest
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 109080 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 02152013_152633

Files\Folders moved on Reboot...
File move failed. C:\Windows\temp\logishrd\LVPrcInj01.dll scheduled to be moved on reboot.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...


===============================================================================================


Malwarebutes log:

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org

Database version: v2013.02.15.08

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 8.0.6001.19400
e :: SQUEEKYPETE [administrator]

2/15/2013 5:14:59 PM
mbam-log-2013-02-15 (17-14-59).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 290221
Time elapsed: 9 minute(s), 27 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

====================================================
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#33
Crowbar

Crowbar

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Just checking in with you, I am still waiting to see that ESET log.
Did you run OTL as an administrator when you did that last fix?
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#34
Crowbar

Crowbar

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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