I am new to this forum and not very experienced in computers, but have worked hard to solve this problem by myself by googling, etc, and have been defeated. All help will be greatly appreciated.
HP Pavilion a320n Windows Home xp AMD Athlon 2.08 GHz I have been running the latest Norton 360 antivirus for 2 years. I did allow a symantec technician from an Asian country to control my computer in November through Rescue Me login for a problem with a compatibility issue between Firefox and Norton Identity Safe.
When trying to boot in normal the boot process appears normal up to the blue screen with the windows logo and the bars moving across for maybe 30 seconds and then the bars stop and the screen goes completely black. (no cursor or anything) The power button won't shut the pc down I have to unplug the power source to shut down.
I can use F8 to boot in the safe mode and connect to the internet and use my Firefox browser.
My Outlook Express 6 email program account is set up properly and I can receive emails, but when I click to create an email Outlook Express crashes (closes completely) When I restart Outlook Express it says that "Outlook Express did not shut down properly and in case it was the last email I viewed, that one email is not being shown opened." This may or may not be a problem associated with the boot problem. I don't know.I do have a windows 7 computer sitting beside this xp and I can email from there.
I have run chkdsk/r in safe mode. Results: * C:\WINDOWS\System32\srsvc.dll [NoSig]
I have downloaded and burned bootable CD's and from F1 setup I ran bootable CD's of Avira Rescue, AVG rescue, Norton Bootable recovery tool, and Kaspersky rescue.
I can and have run the VIPRRescue, rkill, Norman Malware programs from desktop in safe mode.
I am not sure when I started having this boot problem in normal mode, but it may have been when my computer was booting OK in normal mode, but I suspected some type malware infection, and I downloaded Malwarebytes to my desktop and I could not get it to run. I suspected some type malware that prevented MBAM from running so I downloaded and ran SuperAntiSpyware while my computer was in normal mode, also downloaded and ran AVG free. Then, I downloaded and ran Avast boot time scan, and that's when I think the computer quit booting in normal.
No threats found in all except rkill notes:
* C:\WINDOWS\System32\srsvc.dll [NoSig]
Some of these applications have text reports of scan which I have on my desktop.
If anyone can help, Thanks