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Control Panel wont display installed programs


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#1
shadey

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Hi guy's I'm new to this forum. Just joined to solve a problem with my windows 7 ultimate x86 OS installed computer. And this topic has been discussed in this forum by butterflyx457 (2010)and has stopped before solved. I did a antivirus scan with avirafree antivirus.
"Broni" asked him to do some under mention things:

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

Double-click SystemLook.exe to run it.
Vista users:: Right click on SystemLook.exe, click Run As Administrator
Copy the content of the following box into the main textfield:

:reg
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall



Click the Look button to start the scan.
When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt


I did it and here is the result

SystemLook 30.07.11 by jpshortstuff
Log created at 15:25 on 16/01/2013 by Shahid
Administrator - Elevation successful

No Context: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

-= EOF =-

Please guys help me solve this problem.

Edited by shadey, 16 January 2013 - 05:07 AM.

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#2
Ztruker

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What do you mean by Control panel won't display installed programs? Do you mean when you click on Programs and Features you don't get a list?
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#3
shadey

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I mean Start/Control Panel/Programs/Uninstall a Program
Here is a screen shot

Thanks for the reply

Attached Thumbnails

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#4
Ztruker

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The first thing I would do is run sfc /scannow from an elevated command prompt, see if that fixes it.

Also from the elevated command prompt enter

C:\Windows\system32>reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall"

Response should be something like this:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AddressBook
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CCleaner
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ce876f80-8a31-11d4-b9d2-002018382069_is1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Connection Manager
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Defraggler
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\DirectDrawEx
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\DXM_Runtime
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Fontcore
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\GIMP-2_is1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Greenshot_is1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\HardlinkShellExt
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\IE40
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\IE4Data
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\IE5BAKEX
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\IEData
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MobileOptionPack
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MPlayer2
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SchedulingAgent
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Speccy
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\TeraCopy_is1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Unlocker
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\WhoCrashed_is1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\WIC
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{071c9b48-7c32-4621-a0ac-3f809523288f}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{23170F69-40C1-2702-0920-000001000000}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{867DE0DC-A93F-41EA-9654-A212514FA946}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{ABA4FAF1-6389-45F9-92CE-3914A4E5C471}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.ControlPanel
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_installer
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NVIDIA.Update
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B6047A78-062F-4C6F-A82D-B94DAF72FB73}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DB9C43F7-0B0F-4E43-9E6B-F945C71C469E}


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#5
shadey

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Hi! Ztruker Fist of all thanks for the help. I did what you told but it did not solve the problem.
I ran the reg query and the response is below:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Avira AntiVir Desktop

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 18.0.1 (x86 en-US)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MozillaMaintenanceService

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-7AD7-1033-7B44-AA1000000001}


and thanks again for the help

Edited by shadey, 19 January 2013 - 02:47 PM.

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#6
Ztruker

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Open a Command Prompt, enter:

dir "\Program Files" > \pf.txt "\Program Files (x86)" >> \pf.txt & notepad \pf.txt

A notepad window will open. Copy and paste the contents in a post here.

Delete the file: del pf.txt

That will show us what is actually installed. I'm sure it's a much larger list than the reg query showed. If so, then there is some kind of registry corruption and I don't know how to fix it.

The only way I can think of to resolve this is to save your data then reinstall Windows 7, either using the Recovery Partition on your hard drive, Recovery DVDs you created when you first got the computer or a Windows 7 install DVD.
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#7
shadey

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Volume in drive C has no label.
Volume Serial Number is BC1F-9982

Directory of C:\Program Files

20/01/2013 12:37 AM <DIR> .
20/01/2013 12:37 AM <DIR> ..
25/09/2012 10:21 PM <DIR> Adobe
03/01/2013 05:17 PM <DIR> AGEIA Technologies
17/10/2012 02:58 AM <DIR> Ancient Quest of Saqqarah
31/08/2012 03:38 AM <DIR> Avira
13/01/2013 12:07 AM <DIR> BabylonToolbar
18/12/2012 03:18 PM <DIR> Common Files
03/01/2013 03:47 PM <DIR> Conduit
31/08/2012 03:23 AM <DIR> Corel
31/08/2012 03:01 AM <DIR> DVD Maker
19/09/2012 02:50 PM <DIR> Games
06/01/2013 10:49 AM <DIR> Google
31/08/2012 03:53 AM <DIR> Intel
03/01/2013 03:46 PM <DIR> Internet Download Manager
04/09/2012 01:53 AM <DIR> Internet Explorer
05/01/2013 01:45 AM <DIR> K-Lite Codec Pack
14/07/2009 12:50 PM <DIR> Microsoft Games
30/09/2012 03:43 PM <DIR> Microsoft Office
31/08/2012 03:26 AM <DIR> Microsoft SDKs
30/09/2012 03:43 PM <DIR> Microsoft Visual Studio
30/09/2012 03:42 PM <DIR> Microsoft Visual Studio 8
31/08/2012 03:26 AM <DIR> Microsoft Visual Studio 9.0
30/09/2012 03:43 PM <DIR> Microsoft Works
29/09/2012 11:44 PM <DIR> Microsoft.NET
20/01/2013 12:37 AM <DIR> Mozilla Firefox
20/01/2013 01:09 AM <DIR> Mozilla Maintenance Service
30/09/2012 03:43 PM <DIR> MSBuild
03/01/2013 05:17 PM <DIR> NVIDIA Corporation
31/08/2012 03:54 AM <DIR> Realtek
14/07/2009 09:52 AM <DIR> Reference Assemblies
03/01/2013 03:38 PM <DIR> uTorrent
02/12/2012 01:03 AM <DIR> UX Pack
31/08/2012 03:18 AM <DIR> VideoLAN
31/08/2012 03:01 AM <DIR> Windows Defender
31/08/2012 03:01 AM <DIR> Windows Journal
31/08/2012 03:01 AM <DIR> Windows Mail
04/09/2012 01:53 AM <DIR> Windows Media Player
14/07/2009 09:52 AM <DIR> Windows NT
31/08/2012 03:01 AM <DIR> Windows Photo Viewer
31/08/2012 03:01 AM <DIR> Windows Portable Devices
31/08/2012 03:01 AM <DIR> Windows Sidebar
03/01/2013 05:08 PM <DIR> WinRAR
15/11/2012 01:59 PM <DIR> Xilisoft
0 File(s) 0 bytes

Directory of C:\


thanks for the help and I hoe someone else could help me to solve this problem if there is any.
once again thanks Ztruker.
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#8
Ztruker

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Well you definitely have a lot more installed programs than show up in Programs and Features.
Let's take a look at the permissions for the Uninstall tree in the registry.

Press Ctrl+r, type regedit and press Enter.
Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
Right click on the Uninstall key and select Permissions.
System and Administrators should both have Full Control.
Click on the Advanced button and see who owns the key, should be System.

Click on each of the keys under Uninstall, see if they look okay. Compare the others to Adobe reader which does show up for you in Programs and Features.
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#9
shadey

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there are only four keys under uninstall and obviously adobe reader is not there so could not compare
them. and ownership is same for every key. Uninstall key also has the same ownership and has full control. Here is what it shows.

key.gif

Lots of thanks for your great HELP

Edited by shadey, 21 January 2013 - 06:09 AM.

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#10
Ztruker

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Give this tool a try: How to repair many areas of Vista and Windows 7 automatically

It would be a good idea to follow steps 1 - 4 before running the repair steps.
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#11
shadey

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First Thanks for the tips and help you gave me. But it was a disaster for me.
I used the tool and it went alright til the check disk. It went smooth till the reboot
then my pc crashed and could not recover so I had to reinstall windows. And did not solved the
problem. So I did not identify the problem.
Any way once again thanks for the big help.
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