[gringo_pr]

see if this helps



gringo

[Advertisements]

Gringo,
See if what helps? Julie

[krkjk]

Gringo,
See if what helps? Julie

[gringo_pr]

http://www.bleepingc...-restore-guide/

[krkjk]

Gringo,
Computer is back on the internet and still goes to the certified toolbar website when internet explorer is opened. Julie

[gringo_pr]

In which browser is this happening?


gringo

[krkjk]

Gringo,

It happens in Internet Explorer. Julie

[gringo_pr]

Greetings,

first I would like you to go here and click on the fixit button - http://support.microsoft.com/kb/923737


Then I want you to do the following

• Start Internet Explorer.
• click on "safety"
• click on "Delete Browsing History"
• make sure all boxes are checked
• click on "Delete"
• click on "Tools",
• click "Internet Options".
• On the "Advanced" tab, click "Reset"
• put a check mark next to "Delete Personal Settings"
• click "Reset" to confirm
• when complete click the "Close" button
• restart IE

Gringo

[krkjk]

Gringo
I did the Fix it and the other stuff and Internet explorer started all over again but behind the start window was the other window that goes to Certified-toolbar.com. Julie

[gringo_pr]

Hello

I would like to see a report that combofix makes.

extra combofix report

• push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
• please copy and past the following into the box

C:\Qoobox\Add-Remove Programs.txt

• click ok

copy and paste the report into this topic for me to review

Gringo

[krkjk]

Gringo,

Here is the report you asked for:

Update for Microsoft Office 2007 (KB2508958)
Acrobat.com
Adobe Acrobat 4.0
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Reader 9.5.2 MUI
Adobe Shockwave Player
AMD USB Filter Driver
Atheros Driver Installation Program
AXIS Media Control Embedded
Bucksbee Loyalty Plugin - 100815
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Compatibility Pack for the 2007 Office system
CyberLink DVD Suite
CyberLink MediaShow
CyberLink PowerDVD 8
D3DX10
DriverUpdate
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
Hewlett-Packard ACLM.NET v1.1.2.0
HP Advisor
HP Customer Experience Enhancements
HP Games
HP Quick Launch Buttons
HP Setup
HP Smart Web Printing
HP Support Assistant
HP Update
HP User Guides 0148
HP Wireless Assistant
IDT Audio
Java Auto Updater
Java™ 6 Update 35
Junk Mail filter update
LabelPrint
LightScribe System Software
Malwarebytes Anti-Malware version 1.70.0.1100
Microsoft Live Search Toolbar
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Works
Mobile Broadband Generic Drivers
MSVCRT
MSVCRT_amd64
muvee Reveal
MyDeluxeInvoices & Estimates 5.5.0.0
Norton Internet Security
Norton Online Backup
PictureMover
Power2Go
PowerDirector
QLBCASL
Quicken 2002 Deluxe
Realtek 8136 8168 8169 Ethernet Driver
Realtek USB 2.0 Card Reader
Recovery Manager
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update Installer for WildTangent Games App
Verizon Wireless MiFi-2200 Firmware Updates
Visual C++ 8.0 Runtime Setup Package (x64)
Visual Studio 2008 x64 Redistributables
Vuze
VZAccess Manager
WildTangent Games App (HP Games)
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources

[gringo_pr]

Hello

:P2P Warning!:

IMPORTANT I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer.

Please note that as long as you are using any form of Peer-to-Peer networking and downloading files from non-documented sources, you can expect infestations of malware to occur
Once upon a time, P2P file sharing was fairly safe. That is no longer true. P2P programs form a direct conduit on to your computer, their security measures are easily circumvented and malware writers are increasingly exploiting them to spread their wares on to your computer. Further to that, if your P2P program is not configured correctly, your computer may be sharing more files than you realize. There have been cases where people's passwords, address books and other personal, private, and financial details have been exposed to a file sharing network by a badly configured program.

Please read these short reports on the dangers of peer-2-peer programs and file sharing.

FBI Cyber Education Letter
File sharing infects 500,000 computers
USAToday
infoworld



uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (it does allot better of a job

Programs to remove


Adobe Reader 9.5.2 MUI
Bucksbee Loyalty Plugin - 100815
Java™ 6 Update 35
Malwarebytes Anti-Malware version 1.70.0.1100
Vuze


[/list]

• Please download and install Revo Uninstaller Free
• Double click Revo Uninstaller to run it.
• From the list of programs double click on The Program to remove
• When prompted if you want to uninstall click Yes.
• Be sure the Moderate option is selected then click Next.
• The program will run, If prompted again click Yes
• when the built-in uninstaller is finished click on Next.
• Once the program has searched for leftovers click Next.
• Check/tick the bolded items only on the list then click Delete
• when prompted click on Yes and then on next.
• put a check on any folders that are found and select delete
• when prompted select yes then on next
• Once done click Finish.

.


Update Adobe reader

Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com.../readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be careful not to install anything to do with AskBar.
[/list]


Clean Out Temp Files

• This small application you may want to keep and use once a week to keep the computer clean.
  
  Download CCleaner from here http://www.ccleaner.com/
  
  
• Run the installer to install the application.
• When it gives you the option to install Yahoo toolbar uncheck the box next to it.
• Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
• Click Run Cleaner.
• Close CCleaner.

: Malwarebytes' Anti-Malware :

I see you have MBAM installed - I think this is a great program and would like you to run a quick scan at this time

• Double-click mbam icon
• go to the update tab at the top
• click on check for updates
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  
• If you accidentally close it, the log file is saved here and will be named like this:
• C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

• Go Here to download HijackThis program
• Save HijackThis to your desktop.
• Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
• Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
• copy and paste hijackthis report into the topic

"information and logs"

• In your next post I need the following
  
  
• Log From MBAM
• report from Hijackthis
• let me know of any problems you may have had
• How is the computer doing now?

Gringo

[krkjk]

Gringo, Here are the items you requested:

1. MBAM log
Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org

Database version: v2013.01.20.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
donald :: DONALD-PC [administrator]

1/20/2013 3:27:25 PM
mbam-log-2013-01-20 (15-27-25).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 217757
Time elapsed: 3 minute(s), 3 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


3. any problems ---- no

4. How is computer doing? Computer still goes to that certified-toolbar website when you open IE -- other than that it's good.
I would like to know more about the P2P you referred to -- this computer is not used for anything like that (or not supposed to be) -- can you tell me other programs to delete so that this computer will be safer? Thank you for your help! Julie






2. Hi Jack This Log


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:37:53 PM, on 1/20/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\A5E82D02\17.0.0.136\InstStub.exe
C:\Program Files (x86)\DriverUpdate\DriverUpdate.exe
C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\QUICKENW\QWDLLS.EXE
C:\Program Files (x86)\AVG\AVG2013\avgui.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe
C:\Program Files (x86)\AVG Secure Search\vprot.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Users\donald\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://g.msn.com/HPNOT/1
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\13.2.0.5\AVG Secure Search_toolbar.dll
O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\17.0.0.136\coIEPlg.dll
O3 - Toolbar: (no name) - {ba14329e-9550-4989-b3f2-9732e92d17cc} - (no file)
O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\prxConduitEngine.dll
O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\13.2.0.5\AVG Secure Search_toolbar.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
O4 - HKLM\..\Run: [vProt] "C:\Program Files (x86)\AVG Secure Search\vprot.exe"
O4 - HKLM\..\Run: [ROC_roc_dec12] "C:\Program Files (x86)\AVG Secure Search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12
O4 - HKLM\..\Run: [Tracker] C:\Program Files (x86)\MySoftware\MyInvoices\tracker.exe
O4 - HKLM\..\Run: [ROC_ROC_JULY_P1] "C:\Program Files (x86)\AVG Secure Search\ROC_ROC_JULY_P1.exe" / /PROMPT /CMPID=ROC_JULY_P1
O4 - HKLM\..\Run: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [HPADVISOR] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe view=DOCKVIEW
O4 - HKCU\..\Run: [Google Update] "C:\Users\donald\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Global Startup: Billminder.lnk = C:\Program Files (x86)\QUICKENW\BILLMIND.EXE
O4 - Global Startup: PictureMover.lnk = C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files (x86)\QUICKENW\QWDLLS.EXE
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O16 - DPF: Garmin Communicator Plug-In - https://static.garmi...inAxControl.CAB
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://floridakeysme...sCamControl.ocx
O16 - DPF: {9EF2BA47-C6A7-470D-9DD9-4323B0CB8353} (WebClient Control) - http://65.190.240.95...0/WebClient.cab
O16 - DPF: {BA7A56EB-D1B9-443B-96E9-086532A378F1} (CAxAacDecEmb Class) - http://96.36.99.26:8...der/aac_dec.cab
O16 - DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} (WRC Class) - http://trial.trymicr...osoft/wrc32.ocx
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://96.36.99.26:8...activex/AMC.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll (file missing)
O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\13.2.0\ViProtocol.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\AESTSr64.exe
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - LSI Corporation - C:\Program Files\LSI SoftModem\agr64svc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\17.0.0.136\ccSvcHst.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\STacSV64.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: vToolbarUpdater13.2.0 - Unknown owner - C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\13.2.0\ToolbarUpdater.exe
O23 - Service: WajamUpdater - Wajam - C:\Program Files\Wajam\Updater\WajamUpdater.exe
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 13507 bytes

[krkjk]

ooops my order got messed up - sorry about that Julie

[gringo_pr]

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

[krkjk]

Hi Gringo,
Below is the JRT file you asked for. The computer still goes to search.certified-toolbar.com when Internet Explorer opens. Julie


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 4.4.8 (01.21.2013:2)
OS: Windows 7 Home Premium x64
Ran by donald on Tue 01/22/2013 at 15:30:17.36
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services

Successfully stopped: [Service] wajamupdater
Successfully deleted: [Service] wajamupdater



~~~ Registry Values

Successfully deleted: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\toolbar\\{30f9b915-b755-4826-820b-08fba6bd249d}
Successfully deleted: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\toolbar\\{95b7759c-8c7f-4bf1-b163-73684a933233}
Successfully deleted: [Registry Value] hkey_current_user\software\microsoft\internet explorer\toolbar\webbrowser\\{ba14329e-9550-4989-b3f2-9732e92d17cc}
Successfully deleted: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\toolbar\\{ba14329e-9550-4989-b3f2-9732e92d17cc}
Successfully deleted: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\urlsearchhooks\\{ba14329e-9550-4989-b3f2-9732e92d17cc}
Successfully repaired: [Registry Value] hkey_current_user\software\microsoft\internet explorer\main\\Start Page
Successfully repaired: [Registry Value] hkey_users\.default\software\microsoft\internet explorer\main\\Start Page
Successfully repaired: [Registry Value] hkey_users\s-1-5-18\software\microsoft\internet explorer\main\\Start Page
Successfully repaired: [Registry Value] hkey_users\s-1-5-19\software\microsoft\internet explorer\main\\Start Page
Successfully repaired: [Registry Value] hkey_users\s-1-5-20\software\microsoft\internet explorer\main\\Start Page
Successfully repaired: [Registry Value] hkey_users\S-1-5-21-2518352810-3906184855-2611311317-1000\software\microsoft\internet explorer\main\\Start Page
Successfully repaired: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\searchscopes\{6a1806cd-94d4-4689-ba73-e35ea1ea9990}\\DisplayName
Successfully repaired: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\searchscopes\{6a1806cd-94d4-4689-ba73-e35ea1ea9990}\\URL
Successfully repaired: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\abouturls\\Tabs
Successfully deleted: [Registry Value] hkey_current_user\software\microsoft\internet explorer\toolbar\webbrowser\\{d4027c7f-154a-4066-a1ad-4243d8127440}



~~~ Registry Keys

Successfully deleted: [Registry Key] hkey_local_machine\software\babylon
Successfully deleted: [Registry Key] hkey_current_user\software\conduit
Successfully deleted: [Registry Key] hkey_local_machine\software\conduit
Successfully deleted: [Registry Key] hkey_current_user\software\wajam
Successfully deleted: [Registry Key] hkey_local_machine\software\wajam
Successfully deleted: [Registry Key] hkey_current_user\software\appdatalow\software\conduit
Successfully deleted: [Registry Key] hkey_current_user\software\appdatalow\software\conduitengine
Successfully deleted: [Registry Key] hkey_current_user\software\appdatalow\software\freecause
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\appid\escort.dll
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\appid\scripthelper.exe
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\appid\viprotocol.dll
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\appid\yontooieclient.dll
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\conduit.engine
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\prod.cap
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\protocols\handler\viprotocol
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\s
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\scripthelper.scripthelperapi
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\scripthelper.scripthelperapi.1
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\viprotocol.viprotocolole
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\viprotocol.viprotocolole.1
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\wajam.wajambho
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\wajam.wajambho.1
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\wajam.wajamdownloader
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\wajam.wajamdownloader.1
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\yontooieclient.api
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\yontooieclient.api.1
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\yontooieclient.layers
Successfully deleted: [Registry Key] hkey_local_machine\software\classes\yontooieclient.layers.1
Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\tracing\mybabylontb_rasapi32
Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\tracing\mybabylontb_rasmancs
Successfully deleted: [Registry Key] hkey_current_user\software\microsoft\internet explorer\searchscopes\{031949b3-28b6-43a4-90e2-dde1cfe21390}
Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\internet explorer\searchscopes\{031949b3-28b6-43a4-90e2-dde1cfe21390}
Successfully deleted: [Registry Key] hkey_classes_root\clsid\{2eecd738-5844-4a99-b4b6-146bf802613b}
Successfully deleted: [Registry Key] hkey_classes_root\clsid\{30f9b915-b755-4826-820b-08fba6bd249d}
Successfully deleted: [Registry Key] hkey_classes_root\clsid\{3c471948-f874-49f5-b338-4f214a2ee0b1}
Successfully deleted: [Registry Key] hkey_classes_root\clsid\{95b7759c-8c7f-4bf1-b163-73684a933233}
Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\windows\currentversion\explorer\browser helper objects\{95b7759c-8c7f-4bf1-b163-73684a933233}
Successfully deleted: [Registry Key] hkey_classes_root\clsid\{a7a6995d-6ee1-4fd1-a258-49395d5bf99c}
Successfully deleted: [Registry Key] hkey_current_user\software\microsoft\internet explorer\searchscopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}
Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\internet explorer\searchscopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}
Successfully deleted: [Registry Key] hkey_classes_root\clsid\{e46c8196-b634-44a1-af6e-957c64278ab1}
Successfully deleted: [Registry Key] hkey_classes_root\clsid\{e5c66dd8-308b-4a4f-af0a-3d04f25b5343}
Successfully deleted: [Registry Key] hkey_classes_root\clsid\{fd72061e-9fde-484d-a58a-0bab4151cad8}



~~~ Files

Successfully deleted: [File] "C:\Windows\tasks\driverupdate startup.job"
Successfully deleted: [File] "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ebay.lnk"



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\tarma installer"
Successfully deleted: [Folder] "C:\Users\donald\appdata\local\babylon"
Successfully deleted: [Folder] "C:\Users\donald\appdata\local\conduit"
Successfully deleted: [Folder] "C:\Users\donald\appdata\local\downtango"
Successfully deleted: [Folder] "C:\Users\donald\appdata\locallow\conduit"
Successfully deleted: [Folder] "C:\Users\donald\appdata\locallow\conduitengine"
Successfully deleted: [Folder] "C:\Users\donald\appdata\locallow\televisionfanatic"
Successfully deleted: [Folder] "C:\Users\donald\appdata\locallow\televisionfanaticei"
Successfully deleted: [Folder] "C:\Users\donald\appdata\locallow\vuze_remote"
Successfully deleted: [Folder] "C:\Program Files (x86)\conduit"
Successfully deleted: [Folder] "C:\Program Files (x86)\conduitengine"
Successfully deleted: [Folder] "C:\Program Files (x86)\protected search"
Successfully deleted: [Folder] "C:\Program Files (x86)\yontoo"
Successfully deleted: [Folder] "C:\Users\donald\AppData\Roaming\microsoft\windows\start menu\programs\wajam"



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 01/22/2013 at 15:39:47.18
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~