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gamevance [Solved]


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#1
Waddle

Waddle

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Hey, do you know what gamevance is and how to remove it? Apparently i downloaded it (although i do not remember doing it!!) and now i got all those annoying pop ups. Please help :(
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#2
maliprog

maliprog

    Trusted Helper

  • Malware Removal
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Hello Waddle and welcome to my office here at G2G! :)

My nick is maliprog and I'll be your technical support on this issue. Before we start please read my notes carefully:

NOTES:
  • Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
  • Absence of symptoms does not always mean the computer is clean
  • Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
  • Please DO NOT run any scans or fix on your own without my direction.
  • Please read all of my response through at least once before attempting to follow the procedures described.
  • If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste it to include the log in your reply.
  • You must reply within 3 days or your topic will be closed

Step 1

Download the adwCleaner

  • Run the Tool
    (Windows Vista and Windows 7 users: right click in the adwCleaner.exe and select the Run as Administrator option)
  • Select the Delete button.
  • When the scan completes, it will open a notepad windows.
  • Please, copy the content of this file in your next reply.

Step 2

Please download Malwarebytes' Anti-Malware

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

Step 3

Download OTL to your Desktop

  • Double click on the icon to run it (If running Vista or Windows 7, right click on it and select "Run as an Administrator"). Make sure all other windows are closed and to let it run uninterrupted.
  • Under the Custom Scan/Fixes box paste this in

    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    services.exe
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them here for me.

Step 4

Please don't forget to include these items in your reply:

  • adwCleaner log
  • Malwarebytes log
  • OTL log
  • OTL Extras log
It would be helpful if you could post each log in separate post using "Add Reply" button
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#3
Waddle

Waddle

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Hello and thank you for the reply.
Fortunately I managed to resolve the problem on my own.
I downloaded http://www.malwarebytes.org after i learned what this thing does to my computer.

I googled "gamevance" and most of the people with the same problem used this program and said it helped. I read that it keeps track on my browsing habits, searches, etc. and then provide this information to hackers. http://www.americanp...-how-to-remove/ That's some nasty intruder and i really hope i managed to remove it in time. :upset:
I scanned my computer with the antimalware program and i think it managed to remove everything.

Thanks again for your help.

I will consider downloading adwCleaner if i have any problems in the future. :)

Edited by Waddle, 23 January 2013 - 03:16 AM.

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#4
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Hi Waddle,

Thank you for letting me know. Goodbye and stay safe :thumbsup:
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#5
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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