Any advice on what else I could try would be greatly appreciated.
Thank you
Attached Files
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DxDiag.txt 26.9KB
122 downloads
Windows Freezes then crashes
Started by
Reign1
, Jan 24 2013 07:03 AM
#1
Posted 24 January 2013 - 07:03 AM
Reign1
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Any advice on what else I could try would be greatly appreciated.
Thank you
#2
Posted 24 January 2013 - 09:08 AM
rshaffer61
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Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....
Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply
http://www.resplendence.com/downloads
Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
Thanks to Broni for the instructions and program
This program checks for any drivers which may have been causing your computer to crash....
Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply
http://www.resplendence.com/downloads
Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
Thanks to Broni for the instructions and program
#3
Posted 26 January 2013 - 04:18 AM
Reign1
- Topic Starter
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- Member
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Member
Hi, thanks for the response here are the results.
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
No valid crash dumps have been found on your computer
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
Crash dumps are enabled but no valid crash dumps have been found. It may be that there are problems which prevent crash dumps from being written out. Check out the following article for possible causes: If crash dumps are not written out.
In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware, power failure or a thermal issue. To troubleshoot a thermal issue, check the temperature using your BIOS setup program, check for dust in CPU and motherboard fans and if your computer is portable make sure it's located on a hard surface. Otherwise it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation.
Check out the following articles for more information: Troubleshooting sudden resets and shut downs.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
The blue screen view isn't showing anything in my dump file.
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
No valid crash dumps have been found on your computer
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
Crash dumps are enabled but no valid crash dumps have been found. It may be that there are problems which prevent crash dumps from being written out. Check out the following article for possible causes: If crash dumps are not written out.
In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware, power failure or a thermal issue. To troubleshoot a thermal issue, check the temperature using your BIOS setup program, check for dust in CPU and motherboard fans and if your computer is portable make sure it's located on a hard surface. Otherwise it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation.
Check out the following articles for more information: Troubleshooting sudden resets and shut downs.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
The blue screen view isn't showing anything in my dump file.
#4
Posted 26 January 2013 - 08:52 AM
rshaffer61
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Strange nothing is showing up. Please do the following.
Please follow the steps below to enter the Event Viewer program in Vista\Win7. This will give me more information into what is causing your issue. You can get to Event viewer two ways and I will post both for you.
" Go to
" Start
" In the Search box type in Event Viewer in the search box and press Enter
" From this point you can follow from step four from the below method as they will be the same.
Method Two
" Go to Start
" Right click on the Computer Icon and select Manage
" Navigate to the Event Viewer, You will be prompted to accept the action you are going to perform. Click continue
" On the left window pane click on Local and then expand the Windows entry. This will allow you to see every error for the past 24 hours as well as the last 7 days in the right window pane.
" Look for the ones that correspond to the times that your issue occurred.
" If any are found please double click and expand the error. This will open and give you more information on the error.
" Please include that in your next reply.
Please follow the steps below to enter the Event Viewer program in Vista\Win7. This will give me more information into what is causing your issue. You can get to Event viewer two ways and I will post both for you.
" Go to
" Start
" In the Search box type in Event Viewer in the search box and press Enter
" From this point you can follow from step four from the below method as they will be the same.
Method Two
" Go to Start
" Right click on the Computer Icon and select Manage
" Navigate to the Event Viewer, You will be prompted to accept the action you are going to perform. Click continue
" On the left window pane click on Local and then expand the Windows entry. This will allow you to see every error for the past 24 hours as well as the last 7 days in the right window pane.
" Look for the ones that correspond to the times that your issue occurred.
" If any are found please double click and expand the error. This will open and give you more information on the error.
" Please include that in your next reply.
#5
Posted 26 January 2013 - 10:09 AM
Reign1
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Member
This seems to be the one that matches the right time
Log Name: System
Source: Microsoft-Windows-Wininit
Date: 26/01/2013 12:18:24
Event ID: 11
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: Josh-PC
Description:
Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206F6DEA-D3C5-4D10-BC72-989F03C8B84B}" />
<EventID>11</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2013-01-26T11:18:24.981655300Z" />
<EventRecordID>51196</EventRecordID>
<Correlation />
<Execution ProcessID="736" ThreadID="764" />
<Channel>System</Channel>
<Computer>Josh-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="StringCount">1</Data>
<Data Name="String">C:\Windows\system32\nvinitx.dll</Data>
</EventData>
</Event>
Log Name: System
Source: Microsoft-Windows-Wininit
Date: 26/01/2013 12:18:24
Event ID: 11
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: Josh-PC
Description:
Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206F6DEA-D3C5-4D10-BC72-989F03C8B84B}" />
<EventID>11</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2013-01-26T11:18:24.981655300Z" />
<EventRecordID>51196</EventRecordID>
<Correlation />
<Execution ProcessID="736" ThreadID="764" />
<Channel>System</Channel>
<Computer>Josh-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="StringCount">1</Data>
<Data Name="String">C:\Windows\system32\nvinitx.dll</Data>
</EventData>
</Event>
#6
Posted 26 January 2013 - 10:19 AM
Reign1
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Sorry it could be these actually they keep occurring regularly and always one after the other.
Log Name: System
Source: EventLog
Date: 24/01/2013 15:26:04
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Josh-PC
Description:
The previous system shutdown at 15:23:06 on 24/01/2013 was unexpected.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-01-24T14:26:04.000000000Z" />
<EventRecordID>50519</EventRecordID>
<Channel>System</Channel>
<Computer>Josh-PC</Computer>
<Security />
</System>
<EventData>
<Data>15:23:06</Data>
<Data>24/01/2013</Data>
<Data>
</Data>
<Data>
</Data>
<Data>7873</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>DD070100040018000F00170006007302DD070100040018000E00170006007302600900003C000000010000006009000000000000B00400000100000000000000</Binary>
</EventData>
</Event>
followed by:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 24/01/2013 15:25:49
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Josh-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-01-24T14:25:49.684837200Z" />
<EventRecordID>50524</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Josh-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
Log Name: System
Source: EventLog
Date: 24/01/2013 15:26:04
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Josh-PC
Description:
The previous system shutdown at 15:23:06 on 24/01/2013 was unexpected.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-01-24T14:26:04.000000000Z" />
<EventRecordID>50519</EventRecordID>
<Channel>System</Channel>
<Computer>Josh-PC</Computer>
<Security />
</System>
<EventData>
<Data>15:23:06</Data>
<Data>24/01/2013</Data>
<Data>
</Data>
<Data>
</Data>
<Data>7873</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>DD070100040018000F00170006007302DD070100040018000E00170006007302600900003C000000010000006009000000000000B00400000100000000000000</Binary>
</EventData>
</Event>
followed by:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 24/01/2013 15:25:49
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Josh-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-01-24T14:25:49.684837200Z" />
<EventRecordID>50524</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Josh-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
#7
Posted 26 January 2013 - 11:20 AM
rshaffer61
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I want to check something real quick.
Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.
To do a screenshot please have click on your Print Screen on your keyboard.
Please download and run Hardware Monitor
Installation (setup version only)
HWMonitor is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, fans speed.
The program handles the most common sensor chips, like ITE® IT87 series, most Winbond® ICs, and others. In addition, it can read modern CPUs on-die core thermal sensors, as well has hard drives temperature via S.M.A.R.T, and video card GPU temperature.
Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.
To do a screenshot please have click on your Print Screen on your keyboard.
- It is normally the key above your number pad between the F12 key and the Scroll Lock key
- Now go to Start and then to All Programs
- Scroll to Accessories and then click on Paint
- In the Empty White Area click and hold the CTRL key and then click the V
- Go to the File option at the top and click on Save as
- Save as file type JPEG and save it to your Desktop
- Attach it to your next reply
Please download and run Hardware Monitor
Installation (setup version only)
HWMonitor is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, fans speed.
The program handles the most common sensor chips, like ITE® IT87 series, most Winbond® ICs, and others. In addition, it can read modern CPUs on-die core thermal sensors, as well has hard drives temperature via S.M.A.R.T, and video card GPU temperature.
#8
Posted 26 January 2013 - 12:16 PM
Reign1
- Topic Starter
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- Member
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- 27 posts
Member
I ran speed fan but as you can see in the image it hasn't shown the fans.
#9
Posted 26 January 2013 - 12:22 PM
Reign1
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sorry forgot to attach the files
Attached Thumbnails
Attached Files
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HWMonitor.txt 36.91KB
219 downloads
-
hwm_smbus.txt 3.11KB
139 downloads
#10
Posted 26 January 2013 - 12:54 PM
rshaffer61
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Can you run hwmonitor again and get me a screenshot of the sensors screen please.
#11
Posted 26 January 2013 - 01:01 PM
Reign1
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Member
Here.
thanks for the help and quick replies
thanks for the help and quick replies
Attached Thumbnails
#14
Posted 26 January 2013 - 02:08 PM
rshaffer61
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OK that answers why some of the voltages are missing and for the slightly higher temps.
What do you normally have your laptop sitting on when it freezes then crashes?
What do you normally have your laptop sitting on when it freezes then crashes?
#15
Posted 26 January 2013 - 02:09 PM
Reign1
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Member
usually on my desk at work
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