[dbohn01]

I ordered a brand new laptop with Windows 8 Pro 64 installed. I was able to turn the laptop on and run through it's set up (email, settings, etc.) and used it briefly before bed. When I got up the next morning to turn the laptop on, it got stuck in the middle of the boot-up process. I have tried hitting F2, F8, F12, F10+Alt with no luck. I have removed the power cord and the battery (in that order) and held the power button for approx. a minute to clear everything out, to no avail. I can get into the Set Up, but did not see any options there that I think would address the problem.

I then immediately called the company and got them to send me a replacement and the exact same thing happened. Since the problems are identical, I can only imagine it is some sort of software issue. I have not tried putting the Resource DVD in the drive to see if the computer would read the disk.

I have an Alienware M17x R4 with 32G RAM. Before I request a third laptop (or just a refund) I'm hoping someone out there has a different idea for this issue. Thank you in advance for any possible help provided.

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dbohn01

Does the system get as far as displaying the Dell Alienware logo on the screen.

[phillpower2]

dbohn01

Does the system get as far as displaying the Dell Alienware logo on the screen.

[dbohn01]

Yes, but it's just the plain black screen with 'Alienware' in the middle.

[phillpower2]

Try continuously tapping the F8 key which all being well should get you into the advanced boot option, if successful look for the Repair option and then select it, this should take you to the AlienRespawn service which will allow you to restore the computer back to the factory set-up.

Accessing the BIOS can be tricky sometimes and it is often a matter of tapping the access key at the appropriate time, if you are unable to complete the above I would return the computer and ask for a full refund as what is to say that the same issue will not happen with computer number 3, you have been inconvenienced enough already + you have paid a lot of money and deserve better.

[dbohn01]

Hey thank you so much for your help. No one could figure out a fix, so I am getting a refund. I'm sad, because it's a beautiful laptop, but it needs to work! Thanks for taking the time to try to help, I appreciate it.

[phillpower2]

Sorry to hear that the notebook needs to be returned

I wish you better luck with any new purchase, thank you for the follow up and you are welcome BTW