[gringo_pr]

Please download Kaspersky Virus Removal Tool and SAVE it to your desktop

• Right click and run as admin (xp please double click to run)
• select lang
• accept the license aggreement
• click on settings (gear looking thing on the right)
• put check mark in
  
  • system memory
    hidden objects
    disk boot sectors
    computer
    
• go back to automatic scan
• click on start scan
• For this scan select skip for anything found
• when the scan is complete click on the report button (looks like a peace of paper on the right of the gear looking thing)
• on the left you will see
  status
  Detected threats<-- click on this one
  automatic Scan report
  Manual disinfection report
• click on the save button
  save to a location that you can find it ( default is in the document folder)
• copy and paste this report in your next post

[Advertisements]

I apologize for not replying earlier, but I ran the scan twice, and each time the scan took longer than 6 hours, and so my lap top went to deep sleep mode which I have had trouble waking it back up. So, I was not able to post anything over the last two days. I will try again this evening when I leave from work. Thank you for your help and patience.

[calmat01]

I apologize for not replying earlier, but I ran the scan twice, and each time the scan took longer than 6 hours, and so my lap top went to deep sleep mode which I have had trouble waking it back up. So, I was not able to post anything over the last two days. I will try again this evening when I leave from work. Thank you for your help and patience.

[gringo_pr]

no problem and I will check on you then

[calmat01]

I was able to complete the scan. Manual disinfection report was blank. I tried to paste the log, but it appears to be too big. It will not allow me to paste the log on here. It mentioned finding one threat.

Edited by calmat01, 06 February 2013 - 07:43 PM.

[gringo_pr]

upload the file here please - http://www.2shared.com/ and send me the link

[calmat01]

Here is the link to the file.

http://www.2shared.c...79W/k_scan.html

[gringo_pr]

Download Windows Repair (all in one) from here.

Install the program then run



Go to step 3 and allow it to run SFC



On the start repairs tab click start


Select the following items and tick restart system when finished

Reset Registry Permissions
Reset File Permissions
Register System Files
Repair WMI
Repair Windows Firewall
Repair Internet Explorer
Repair Hosts File
Remove Policies Set By Infections
Repair Missing Start menu Icons
Repair Icons
Repair Winsock & DNS Cache
Remove Temp Files
Repair Proxy Settings
Unhide Non System Files
Repair Windows Updates
Set windows Services To Default
Repair MSI (windows Installer)
Repair File Associations
Repair windows Safe mode

After that come back and tell me if that has made a difference.

Gringo

[calmat01]

I tried running the SFC on three separate occasions. Each time, it got hung up after having scanned through 78% of the files. Thus, I have not been able to report whether it made a difference.

[gringo_pr]

ok go to the start repairs

[calmat01]

I ran the repairs. I haven't encountered as many crashes of the flash player, but I am still not convinced it is completely fixed. I can say that pop ups have stopped and that claro search has not resurfaced. Any thing more you can suggest would be extremely helpful. Thanks again!

[gringo_pr]

Hello

I would like you to run this new tool and see if it finds anything.

Malwarebytes Anti-Rootkit

1.Download Malwarebytes Anti-Rootkit
2.Unzip the contents to a folder in a convenient location.
3.Open the folder where the contents were unzipped and run mbar.exe
4.Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
5.Click on the Cleanup button to remove any threats and reboot if prompted to do so.
6.Wait while the system shuts down and the cleanup process is performed.
7.Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
8.If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:
•Internet access
•Windows Update
•Windows Firewall9.If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included with Malwarebytes Anti-Rootkit and reboot.
10.Verify that your system is now functioning normally.

Gringo

[calmat01]

Tried running the Malware anti root kit and once again it gets hung up.

Any page that has to load with adobe flash usually crashes.

[gringo_pr]

have you removed flash from add/remove



gringo

[calmat01]

I have completely removed all Adobe programs and then reinstalled them on more than one occasion. Same thing keeps happening.

[gringo_pr]

Hello


have you checked to see if you have the same problem in firefox?


gringo