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shutdown ploblems with desktop


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#1
The_Lantern

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I have a Compaq Presario, family desktop, Running windows 7. It first runs normally for a while, then shutsdown by itself. I have no idea whats causing these random shutdowns. It does not happen frequently. It done this today in the morning. I will do a disk check



Update

when starting up computer it says

a disk error has occurred


press Ctrl Alt and delete to restart.

Edited by mavriklu, 25 January 2013 - 05:02 PM.

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#2
phillpower2

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Hello mavriklu

Back up any important data on the HDD asap as the drive may fail mechanically if you see this message, when done test your HDD, see below;

Run the HDDs diagnostics tool;

Make sure you select the tool that is appropriate for the brand of your hard drive http://www.tacktech....ay.cfm?ttid=287
Depending on the program it'll create a bootable floppy or a bootable CD.
If the downloaded file is the .iso type use ImgBurn: http://www.imgburn.com/ to burn the .iso file to a CD (select "Write image file to disc" option) and make the CD bootable.

Let us know the results please.
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#3
The_Lantern

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Hello Phillpower2


There's not allot of data on my Hard Drive anyway,

  • mostly its all pics
  • and other documents.


All pics and documents were already backed up, saved on a cd. Is this a Western Digital hard drive?


System information for Hard Drive

Manufacture (standard disk drive)

Model WDC WD6400AAKS-65A7B0 ATA device

596gb
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#4
phillpower2

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Hello mavriklu

Thanks for the update :thumbsup:

Have you run the HDDs diagnostics tool yet http://support.wdc.c...2&sid=3&lang=en
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#5
The_Lantern

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Hello phillpower

the test failed (the results)


Test Option: QUICK TEST
Model Number: WDC WD6400AAKS-65A7B0
Unit Serial Number: WD-WMASY1271174
Firmware Number: 01.03B01
Capacity: 640.13 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 06-Quick Test on drive 1 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 65 (Error Log Test) SMART self-test did not complete on drive 1!
Test Time: 13:59:26, January 30, 2013
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#6
phillpower2

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Hello mavriklu

It does not look too promising atm but see if you can run the extended test please as the results are more conclusive, if the test will not run it suggests that the HDD is bad I`m afraid.
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#7
ShoppingMonk

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make backup once even if your getting check the messages which are in control panel...even it is good then try recovery once
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#8
The_Lantern

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thanks for helping out phillpower2.

I may end up replacing the hard drive, but money is kind of tight, so I can't afford a new hard drive at the moment.
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#9
phillpower2

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You are welcome mavriklu and thanks for the update :thumbsup:

Any further questions please ask.
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