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high pings, slow internet & slow pc, Java/Exploit?

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Open My Computer and right click on C:\ Is there an option to disconnect Network Drives? Click on it. If it shows any drives try to disconnect them.

Let's run Process Explorer again and see how things look now.

Get Process Explorer

Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator).

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures

Click twice on the CPU column header to sort things by CPU usage with the big hitters at the top.

Wait a minute then:

File, Save As, Save. Open the file Procexp.txt on your desktop and copy and paste the text to a reply.
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fyi this pc seems to be very fast now !!!!!!!!!!! thanks

no option to disconnect Network Drives

i think i got this next right

Process PID CPU Verified Signer
System Idle Process 0 98.44
csrss.exe 504 1.56 (Verified) Microsoft Windows Component Publisher
Interrupts n/a < 0.01
wscntfy.exe 2828 (Verified) Microsoft Windows Component Publisher
wmiprvse.exe 3264 (Verified) Microsoft Windows Component Publisher
winlogon.exe 528 (Verified) Microsoft Windows Component Publisher
System 4
svchost.exe 808 (Verified) Microsoft Windows Component Publisher
svchost.exe 868 (Verified) Microsoft Windows Component Publisher
svchost.exe 904 (Verified) Microsoft Windows Component Publisher
svchost.exe 940 (Verified) Microsoft Windows Component Publisher
svchost.exe 1052 (Verified) Microsoft Windows Component Publisher
svchost.exe 1204 (Verified) Microsoft Windows Component Publisher
svchost.exe 1440 (Verified) Microsoft Windows Component Publisher
svchost.exe 1496 (Verified) Microsoft Windows Component Publisher
svchost.exe 1632 (Verified) Microsoft Windows Component Publisher
svchost.exe 1664 (Verified) Microsoft Windows Component Publisher
svchost.exe 1784 (Verified) Microsoft Windows Component Publisher
svchost.exe 3952 (Verified) Microsoft Windows Component Publisher
spoolsv.exe 1280 (Verified) Microsoft Windows Component Publisher
smss.exe 448 (Verified) Microsoft Windows Component Publisher
services.exe 572 (Verified) Microsoft Windows Component Publisher
procexp.exe 1760 (Verified) Microsoft Corporation
PnkBstrB.exe 3104 (Verified) Even Balance
PnkBstrA.exe 1740 (Verified) Even Balance
oacat.exe 1112 (Verified) Emsisoft GmbH
nvsvc32.exe 760 (Verified) NVIDIA Corporation
MDM.EXE 1528 (Verified) Microsoft Corporation
lsass.exe 584 (Verified) Microsoft Windows Component Publisher
firefox.exe 3684 (Verified) Mozilla Corporation
explorer.exe 2876 (Verified) Microsoft Windows Component Publisher
CTSVCCDA.EXE 1368 (Unable to verify) Creative Technology Ltd
ctfmon.exe 2924 (Verified) Microsoft Windows Component Publisher
brss01a.exe 1292 (Unable to verify) brother Industries Ltd
AvastUI.exe 3520 (Verified) AVAST Software
AvastSvc.exe 1180 (Verified) AVAST Software
alg.exe 2172 (Verified) Microsoft Windows Component Publisher
acs.exe 1356 (Unable to verify) (null)
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I think we're about done. A few comments on Avast:

Some people object to the voice notification of updates. To turn it off, click on the Avast ball then on Settings. Then on Sounds and uncheck Automatic Updates OK. (It will still update it just won't tell you about in a loud voice in the middle of the night.)

They have also started using their info popup to try and get you to upgrade so I go into Settings, Popups and change the first two to 1 second.

The registration is good for 12-14 months then you will need to register again. They will, of course, try to talk you into buying the product but you can always register again for another year free tho it won't be the default choice.

To use their boot-time scan: Click on the Avast ball. Then click on Scan Computer, then on
Boot-Time Scan then on Settings. Change the Ask at the bottom to Move to Chest. OK then Schedule Now. Reboot and let it run a scan. It will take hours so I usually let it run overnight. (Make sure you mute the speakers so it won't wake you up when windows boots.)
Once it finishes it should load windows. Click on the Avast ball and then on Scan Logs, select the Boot-time scan report then View Results and it will tell you if it found anything. A text version of the report is at: C:\Documents and Settings\All Users\Application Data\AVAST Software\Avast\report\aswboot.txt

We need to clean up System Restore.

Copy the following:


Run OTL. In the Custom Scans/Fixes box at the bottom, paste in the copied text (Ctrl + v) and then hit Run Fix.

You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix, copy the next line:

"\documents and settings\Charles Carey\Desktop\Removal tools\ComboFix.exe" /Uninstall

Start, Run, cmd, OK then right click, Paste, then hit Enter.

OTL has a cleanup tab but I'm not sure it's safe to use. Just delete OTL.exe and the folder C:\_OTL

To hide hidden files again:


# Close all programs so that you are at your desktop.
# Double-click on the My Computer icon.
# Select the Tools menu and click Folder Options.
# After the new window appears select the View tab.
# Uncheck the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the 'Hide protected operating system files (recommended)' option.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.

Special note on Java. Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 9 or better. These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE. Get the latest version from Java.com. They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download. Just uncheck the garbage before the download (or install) starts. If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it. IF that is the case then you should install No-Script (Firefox) or Script-No add-ons (Chrome) and only use Firefox or Chrome to visit the site. You will need to tell No-Script/Script-No that the site is allowed to run Java.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker:
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. You can right click on the updatechecker icon (looks like a downward green arrowhead) and select Settings and tell it no betas. If you don't use MSN Messenger I would not upgdate it. MS installs a bunch of stuff when you do. You can tell the program to not show you that update.)
If you use Firefox or Chome then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: Adhttp://simple-adblock.com/

If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . Click on Speedup my Firefox. When it finishes click on Exit.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.

If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

Make sure you have Windows update working and preferably on Automatic download and install.
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PS. As far as the laptop your son has I think we need to start a new topic. Put "For rkinner" in the subject and send me a PM with a link to it. Either he can run a fresh OTL and post it or we can wait until he comes back on a break.

Let's make it a custom OTL rather than a quickscan:

Download OTL from
and Save it to your desktop.

Copy the text in the code box:

%ALLUSERSPROFILE%\Application Data\*.exe
C:\Windows\assembly\tmp\U\*.* /s
%systemroot%\*. /mp /s
hklm\software\clients\startmenuinternet|command /rs
hklm\software\clients\startmenuinternet|command /64 /rs
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%ProgramFiles%\WINDOWS NT\*.* /s
%systemroot%\system32\drivers\*.sys /lockedfiles
%systemdrive%\$Recycle.Bin|@;true;true;true /fp 

Run OTL (Vista or Win 7 => right click and Run As Administrator)

Paste (Ctrl + v) the copied text in the box where it says Custom Scan/Fixes

Select the All option in the Extra Registry group then Run Scan.

You should get two logs. Please copy and paste both of them.
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i dont have any java on this pc now.

fixed adobe's java and applied your suggestions

pc works better than ever, no more double starting web pages to load up. its like a new machine.

cant thank you enough for your time.

i'm going to run scans and apply your fixes to the other 2 machines here at home and will copy that last post and send it to my son.

that network j drive isnt a problem i guess.

are we finished with my old clunker now???

is spotify a PTP ???

Edited by richclan, 03 February 2013 - 09:55 AM.

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I don't think spotify is P2P. Wiki says:

Spotify is a commercial music streaming service providing DRM-protected content from a range of major and independent record labels, including Sony, EMI, Warner Music Group and Universal.[4][5] Launched in October 2008 by Swedish startup Spotify AB, the service had approximately ten million users as of 15 September 2010,[6] about 2.5 million of whom were paying members.[7][8] Total users reached 20 million by December 2012, 5 million of them paying monthly.[9] As of December 2012, the service is available in Andorra, Australia, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Republic of Ireland, Liechtenstein, Luxembourg, Monaco, the Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, the United Kingdom and the United States.

The system is currently accessible using Microsoft Windows, Mac OS X, Linux, Telia Digital-tv, iOS, Android, BlackBerry, Windows Mobile, Windows Phone, S60 (Symbian), webOS, Squeezebox, Boxee, Sonos, WD TV, Roku, MeeGo, and TiVo.[10][11][12][13][14][15][16]

Music can be browsed by artist, album, record label, genre or playlist as well as by direct searches. On desktop clients, a link allows the listener to purchase selected material via partner retailers.[17]

A six-month free trial period is activated upon Spotify account registration or first login with a Facebook account, where a user can listen to an unlimited amount of music supported by visual and radio-style advertising.[18] After the trial, Spotify has a listening limit of 10 hours per month, divided into a 2.5 hour streaming allocation each week (with any unused hours carrying over to the next week).[19] An "Unlimited" subscription removes advertisements and time limits and a "Premium" subscription introduces extra features such as higher bitrate streaming, offline access to music and mobile app access.[20] Users can trial Spotify Premium for 48 hours by logging into Spotify Mobile for the first time, or get a 30 day trial for their first month.[21] An active Facebook account is required to use Spotify if the user has signed up using Facebook, but as of 30 August 2012 the option to make a Spotify username has been reintroduced.[22] Subscriptions are restricted to people with credit/debit cards or PayPal accounts registered in certain countries.[23][24]
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