Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

WinHlp32.exe Won't Install on Windows 7


  • Please log in to reply

#1
markinzeroland

markinzeroland

    New Member

  • Member
  • Pip
  • 3 posts
I'm running 64-bit Windows 7 verion 6.1.7601.1.0.66304 with SP1 on a Dell XPS420. I'm trying to install an update file for WinHlp32.exe (http://support.microsoft.com/kb/917607), Windows6.1-KB917607-x64.msu. When I try, I get an "Installer encountered an error: 0xc8000247. Does anyone know how to fix this?

Thanks,

Mark

Attached Files


  • 0

Advertisements


#2
markinzeroland

markinzeroland

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
When I check for updates in the Control Panel, it says that Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer.

Restarting the computer is not working.

I've trying running the Command Prompt as admin and ran "net start wuauserv" but it only states that the service is running. Going back to the Control Panel, I see that Windows Update is still not working.

The last change I recall making to the system since the last time update worked was to add a second hard drive and migrate to a RAID1 partition using the Intel Matrix Storage Console version 8.9.

Thanks,

Mark

Edited by markinzeroland, 31 January 2013 - 08:07 AM.

  • 0

#3
markinzeroland

markinzeroland

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
I figured this out. The root cause of the problem was installing the Intel Matrix Storage Console version 8.9 so I could migrate my hard drive partition from AHCI to RAID1 without losing my data. The consoole utility replaced my RAID drivers with an older version that was not compatible with Windows Update. After reinstalling the latest (version 11.7.0.1013) drivers from Intel, Windows Update started working again.

Mark

Edited by markinzeroland, 31 January 2013 - 08:10 AM.

  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP