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Virus/Malware?Trojan? [Solved]


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#61
emeraldnzl

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I am as I said previous having health( a headache for the past year! )issues and frustrated with that so it takes little at times for me to get angry


I am sorry to hear that. We shall just take things step by step. :)

Try this

You have Win 7 I am thinking you need to right click and run as Administrator.

See if that makes a difference. Let me know.
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#62
darlinbassmaster

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Nope same message
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#63
emeraldnzl

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Another thought.

A shortcut like this can only be installed on the desktop. Perhaps when you downloaded the tool you it went to your download folder. If that is the case please move it to your desktop. You can do this by opening the download folder right clicking on the program > cut and then return to your desktop and paste. Once there double click to open and run.

Come back and tell me if that is not the problem or doesn't work. In any event tell me how you got on.

Unfortunately I have to step out now for an hour or two. I will check in when I get back. :)
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#64
darlinbassmaster

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I tried it and unfortunately it did not work. I am willing to try anything because I am willing to try just about anything. I was going to get rid of the windows and go open source because I was having such issues with it. But I am having problems with that as well. I have the knowledge, it is just right now it is harder then it normally would be for me.. Anyway. I received the same message. I apologize for the problems...I will be out for a bit myself.
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#65
emeraldnzl

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Okay, here is another way to fix Windows Installer manually.

Care this has to be done accurately to work.

Go to Start > All Programs > Accessories and right click on Command Prompt and run as Administrator

Type in:

reg delete HKLM\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions /va /f

Note the gaps... they should be there.

Hit Enter

Click close after fixing MSI installer.

After that come back and tell me how you got on.
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#66
darlinbassmaster

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I am still unable to unistall or install programs.I also saw the message again, about going down matey. with a square smilie face and it is an odd blue. I copied your directions so I now they were correct.
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#67
emeraldnzl

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I also saw the message again, about going down matey.


It's not this one by any chance?

Seems to be someones photo sharing pic.

http://www.flickr.co...oto/4770401854/

In any event I am wondering whether its worth trying a Start up Repair.

Do you have your Windows Installation Disk for that computer? If you do, follow the directions below to carry out a Startup Repair. If you don't, come back and tell me. :)

Go to Win 7 Startup Repair for instructions on how to carry out a Startup Repair. Follow the instructions under the heading Here's How.
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#68
darlinbassmaster

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No I do not. It was lost when I moved I recently discovered. Although I did just discover Thank you I am supposed to be able to have an ability to recover my system without a disc? Last resort I guess.. The picture I see is actually much more crude and child like ..like a smilie!
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#69
emeraldnzl

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Hello darlinbassmaster,

Hopefully you can do this:

If you do not have a retail Windows 7 installation disk carry out the next instructions.

Create a Windows 7 System Repair Disc

Note: the below can only be done if your machine has a a type of CD/R or DVD/R optical drive installed. Also depending on the exact type of OEM your machine has you may be unable to actually create a SRD.

  • Click on Start(Windows 7 Orb) >> Run...(or the Windows key and R together) to bring up the Run box, then copy/paste the following command into the box and click on OK:

    recdisc.exe

  • Allow the UAC(User Account Control) prompt via selecting Yes.
  • You should now see a menu like the below:-
Posted Image

  • Put a blank rewritable CD/DVD in your optical(CD/DVD) drive and then click on Create disc.
  • Note: If a AutoPlay window pops up, just close it.
  • When the SRD has been created you will see the below:-
Posted Image

  • Now click on Close >> OK. Leave the disc in the drive as we will be using it shortly.
  • You now have a Windows 7 System Repair Disc.
Step 2

Go to the link below and follow the instructions to carry out a Start Up Repair of your machine.

http://www.sevenforu...tup-repair.html

Come back and tell me how you got on.
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#70
darlinbassmaster

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I made the start up repair disc THANK YOU! I ran it a few times.I did have a message to send a report to Microsoft as there was a feature they could not repair. I still am having problems with my control panel. Programs and Features I am unable to add and remove uninstall or install programs.
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#71
emeraldnzl

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Hello darlinbassmaster,

Please run the MGA Diagnostic Tool and post back the report it produces:
  • Download MGADiag to your desktop.
  • Double-click on MGADiag.exe to launch the program
  • Click "Continue"
  • Ensure that the "Windows" tab is selected (it should be by default).
  • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
  • Paste the MGA Diagnostic Report back here in your next reply.

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#72
darlinbassmaster

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Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {317CADEE-89C4-4767-9BD3-DE0CA2AF5CF2}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_FCEE394C-458-80040155_025D1FF3-344-80040155_025D1FF3-229-80040155_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{317CADEE-89C4-4767-9BD3-DE0CA2AF5CF2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2637271099-4012751806-1763608384</SID><SYSTEM/><BIOS/><HWID>B89E3507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65539</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1A8' to display the error text.
Error: 0x1A8

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80040155
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIAAQABAAIAAwABAAAAAgABAAEAeqhUaqLAFT+iNQw+xDbwI3f2iJcGhZiW3lz+m0bK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GATEWA SYSTEM
FACP GATEWA SYSTEM
HPET GATEWA SYSTEM
BOOT GATEWA SYSTEM
MCFG GATEWA SYSTEM
SLIC ACRSYS ACRPRDCT
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {317CADEE-89C4-4767-9BD3-DE0CA2AF5CF2}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_FCEE394C-458-80040155_025D1FF3-344-80040155_025D1FF3-229-80040155_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{317CADEE-89C4-4767-9BD3-DE0CA2AF5CF2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2637271099-4012751806-1763608384</SID><SYSTEM/><BIOS/><HWID>B89E3507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65539</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1A8' to display the error text.
Error: 0x1A8

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80040155
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIAAQABAAIAAwABAAAAAgABAAEAeqhUaqLAFT+iNQw+xDbwI3f2iJcGhZiW3lz+m0bK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GATEWA SYSTEM
FACP GATEWA SYSTEM
HPET GATEWA SYSTEM
BOOT GATEWA SYSTEM
MCFG GATEWA SYSTEM
SLIC ACRSYS ACRPRDCT
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm
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#73
emeraldnzl

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Hello darlinbassmaster,

That looks in order to me.

as there was a feature they could not repair.


I guess the best option left is to carry out a factory restore. This should return your computer to the condition it was in when you purchased it but you need to think carefully before proceeding as you will lose all your data. Back up is essential.

How to carry out a factory restore ACER Aspire.

1 Backup all of your important data. Restoring your computer will erase all saved information. Move/copy all of your important files onto an external hard drive or some such or burn it to a disc.
2 Reboot your machine.
3 Press "ALT" + "F10" as the machine boots up.
4 Once eRecovery has loaded, click “Restore to Factory Default Settings”
5 Click “OK” to continue.

From here, the eRecovery process will update all the data on the C: drive and restore a fully functional factory image (approximately 10 minutes)

6. Once eRecovery has run, press “OK” to reboot unit.***This will erase all your unsaved data!***
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#74
darlinbassmaster

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THANK YOU FOR ALL YOUR HELP! :notworthy: I was beginning to think this was coming to the last option. I cannot tell you how much I appreciate all your help and time. Thank you for everything.I guess I better get busy saving ol' bess.. :D
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#75
emeraldnzl

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You are very welcome. :happy:

Best of luck. :)
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