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Babylon Toolbar won't go away even after using malware removal. HE

Started by mvincent , Jan 30 2013 10:06 AM

This topic is locked

#16
mvincent

Posted 07 February 2013 - 09:04 AM

Member

Topic Starter
Member
13 posts

Here is the report from ComboFix. Before I ran the blitzblank the other day after I had run combofix, it worked for a little while where the web didnt redirect but then after about 20 mins it started redirecting again. I went ahead and did the blitzblank and then today ran the combofix like you said and its working fine. I've done several different searches and have rebooted my pc a couple of time to see if it still worked okay and so far no problems. Other than that I didn't have any trouble following your directions. Where do I go from here? Thanks so much for your help. I really appreciate this. THanks, Melissa

ComboFix 13-02-03.03 - vincent 02/07/2013 8:13.3.2 - x64
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.4863.3715 [GMT -6:00]
Running from: c:\users\vincent\Downloads\ComboFix.exe
Command switches used :: c:\users\vincent\Desktop\cfscript.txt
AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton Internet Security *Disabled/Outdated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((( Files Created from 2013-01-07 to 2013-02-07 )))))))))))))))))))))))))))))))
.
.
2013-02-07 14:24 . 2013-02-07 14:24 -------- d-----w- c:\users\Kelley\AppData\Local\temp
2013-02-07 14:24 . 2013-02-07 14:24 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-01-30 16:15 . 2013-01-30 17:35 -------- d-----w- c:\programdata\Spybot - Search & Destroy
2013-01-30 16:15 . 2013-01-30 16:53 -------- d-----w- c:\program files (x86)\Spybot - Search & Destroy
2013-01-30 15:12 . 2013-01-30 15:12 -------- d-----w- c:\program files\Enigma Software Group
2013-01-30 15:12 . 2013-01-30 16:52 -------- d-----w- c:\windows\83B952C7F8F34CA3B4C533C85B24E478.TMP
2013-01-30 15:12 . 2013-01-30 15:12 -------- d-----w- c:\program files (x86)\Common Files\Wise Installation Wizard
2013-01-30 14:30 . 2013-01-30 14:30 -------- d-----w- c:\users\vincent\AppData\Roaming\SUPERAntiSpyware.com
2013-01-30 01:50 . 2013-01-30 01:50 -------- d-----w- c:\users\vincent\AppData\Roaming\Malwarebytes
2013-01-30 01:50 . 2013-01-30 01:50 -------- d-----w- c:\programdata\Malwarebytes
2013-01-30 01:50 . 2013-01-30 01:50 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2013-01-30 01:50 . 2013-01-30 01:50 -------- d-----w- c:\users\vincent\AppData\Local\Programs
2013-01-30 01:50 . 2012-12-14 22:49 24176 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-01-30 00:42 . 2013-01-30 00:49 -------- d-----w- c:\users\vincent\AppData\Local\NPE
2013-01-24 00:41 . 2013-01-24 00:41 -------- d-----w- C:\N360_BACKUP
2013-01-24 00:31 . 2012-09-07 02:05 43680 ----a-r- c:\windows\system32\drivers\SymIMV.sys
2013-01-24 00:07 . 2013-01-24 00:07 177312 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.SYS
2013-01-24 00:07 . 2013-01-24 00:07 -------- d-----w- c:\program files\Symantec
2013-01-24 00:07 . 2013-01-24 00:07 -------- d-----w- c:\program files\Common Files\Symantec Shared
2013-01-24 00:06 . 2013-01-24 00:06 -------- d-----w- c:\windows\system32\drivers\N360x64
2013-01-24 00:06 . 2013-01-24 00:06 -------- d-----w- c:\program files (x86)\Norton 360
2013-01-23 23:50 . 2013-01-23 23:50 -------- d-----w- c:\programdata\PCSettings
2013-01-22 02:31 . 2013-01-22 02:31 -------- d-----w- c:\users\vincent\AppData\Roaming\Tific
2013-01-22 02:30 . 2013-01-22 02:30 -------- d-----w- c:\users\vincent\AppData\Local\Symantec
2013-01-17 21:11 . 2013-01-17 21:11 -------- d-sh--w- c:\windows\system32\%APPDATA%
2013-01-16 01:41 . 2012-11-08 17:24 9125352 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{4B4192BD-A19C-40BB-916C-4AFB15F03DF0}\mpengine.dll
2013-01-16 00:00 . 2013-01-16 00:00 -------- d-----w- c:\users\vincent\AppData\Roaming\Unity
2013-01-15 22:08 . 2013-01-15 22:09 -------- d-----w- c:\users\Public\CyberLink
2013-01-09 08:57 . 2012-11-09 05:34 751104 ----a-w- c:\windows\system32\win32spl.dll
2013-01-09 08:57 . 2012-11-09 04:49 492032 ----a-w- c:\windows\SysWow64\win32spl.dll
2013-01-09 08:55 . 2012-11-30 05:43 424960 ----a-w- c:\windows\system32\KernelBase.dll
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-01-10 00:15 . 2012-04-24 16:25 697864 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-01-10 00:15 . 2011-08-28 03:05 74248 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2012-12-16 16:52 . 2012-12-21 09:00 46080 ----a-w- c:\windows\system32\atmlib.dll
2012-12-16 14:40 . 2012-12-21 09:00 367616 ----a-w- c:\windows\system32\atmfd.dll
2012-12-16 14:25 . 2012-12-21 09:00 295424 ----a-w- c:\windows\SysWow64\atmfd.dll
2012-12-16 14:25 . 2012-12-21 09:00 34304 ----a-w- c:\windows\SysWow64\atmlib.dll
2012-11-30 04:56 . 2013-01-09 08:55 44032 ----a-w- c:\windows\apppatch\acwow64.dll
2012-11-14 07:06 . 2012-12-12 09:01 17811968 ----a-w- c:\windows\system32\mshtml.dll
2012-11-14 06:32 . 2012-12-12 09:01 10925568 ----a-w- c:\windows\system32\ieframe.dll
2012-11-14 06:11 . 2012-12-12 09:02 2312704 ----a-w- c:\windows\system32\jscript9.dll
2012-11-14 06:04 . 2012-12-12 09:02 1346048 ----a-w- c:\windows\system32\urlmon.dll
2012-11-14 06:04 . 2012-12-12 09:01 1392128 ----a-w- c:\windows\system32\wininet.dll
2012-11-14 06:02 . 2012-12-12 09:02 1494528 ----a-w- c:\windows\system32\inetcpl.cpl
2012-11-14 06:02 . 2012-12-12 09:02 237056 ----a-w- c:\windows\system32\url.dll
2012-11-14 05:59 . 2012-12-12 09:01 85504 ----a-w- c:\windows\system32\jsproxy.dll
2012-11-14 05:58 . 2012-12-12 09:01 816640 ----a-w- c:\windows\system32\jscript.dll
2012-11-14 05:57 . 2012-12-12 09:01 599040 ----a-w- c:\windows\system32\vbscript.dll
2012-11-14 05:57 . 2012-12-12 09:02 173056 ----a-w- c:\windows\system32\ieUnatt.exe
2012-11-14 05:55 . 2012-12-12 09:01 2144768 ----a-w- c:\windows\system32\iertutil.dll
2012-11-14 05:55 . 2012-12-12 09:02 729088 ----a-w- c:\windows\system32\msfeeds.dll
2012-11-14 05:53 . 2012-12-12 09:02 96768 ----a-w- c:\windows\system32\mshtmled.dll
2012-11-14 05:52 . 2012-12-12 09:02 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2012-11-14 05:46 . 2012-12-12 09:02 248320 ----a-w- c:\windows\system32\ieui.dll
2012-11-14 02:09 . 2012-12-12 09:01 1800704 ----a-w- c:\windows\SysWow64\jscript9.dll
2012-11-14 01:58 . 2012-12-12 09:02 1427968 ----a-w- c:\windows\SysWow64\inetcpl.cpl
2012-11-14 01:57 . 2012-12-12 09:01 1129472 ----a-w- c:\windows\SysWow64\wininet.dll
2012-11-14 01:49 . 2012-12-12 09:02 142848 ----a-w- c:\windows\SysWow64\ieUnatt.exe
2012-11-14 01:48 . 2012-12-12 09:02 420864 ----a-w- c:\windows\SysWow64\vbscript.dll
2012-11-14 01:44 . 2012-12-12 09:02 2382848 ----a-w- c:\windows\SysWow64\mshtml.tlb
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SpybotSD TeaTimer"="c:\program files (x86)\Spybot - Search & Destroy\TeaTimer.exe" [2009-01-26 2144088]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2010-05-12 102400]
"HP Software Update"="c:\program files (x86)\HP\HP Software Update\HPWuSchd2.exe" [2008-12-08 54576]
"PDF Complete"="c:\program files (x86)\PDF Complete\pdfsty.exe" [2010-09-28 664600]
"Norton Online Backup"="c:\program files (x86)\Symantec\Norton Online Backup\NOBuClient.exe" [2010-06-01 1155928]
"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-11-28 59280]
"EKIJ5000StatusMonitor"="c:\windows\System32\spool\drivers\x64\3\EKIJ5000MUI.exe" [2010-05-07 2042368]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2012-07-03 252848]
"QuickTime Task"="c:\program files (x86)\QuickTime\QTTask.exe" [2012-10-25 421888]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2012-12-12 152544]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R3 esgiguard;esgiguard;c:\program files\Enigma Software Group\SpyHunter\esgiguard.sys [x]
R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
R3 Netaapl;Apple Mobile Device Ethernet Service;c:\windows\system32\DRIVERS\netaapl64.sys [2011-08-02 22528]
R3 NWUSBCDFIL64;Novatel Wireless Installation CD;c:\windows\system32\DRIVERS\NwUsbCdFil64.sys [2010-07-08 25600]
R3 SWNC8U90;Sierra Wireless MUX NDIS Driver (UMTS90);c:\windows\system32\DRIVERS\swnc8u90.sys [2008-08-20 200192]
R3 SWUMX90;Sierra Wireless USB MUX Driver (UMTS90);c:\windows\system32\DRIVERS\swumx90.sys [2008-08-20 191872]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys [2012-09-28 53760]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2011-05-25 1255736]
S0 amd_sata;amd_sata;c:\windows\system32\DRIVERS\amd_sata.sys [2010-08-13 75904]
S0 amd_xata;amd_xata;c:\windows\system32\DRIVERS\amd_xata.sys [2010-08-13 38016]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys [2010-03-19 55856]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360x64\1402010.016\SYMDS64.SYS [2012-10-04 493216]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360x64\1402010.016\SYMEFA64.SYS [2012-10-04 1133216]
S1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.2.1.22\Definitions\BASHDefs\20130116.013\BHDrvx64.sys [2013-01-16 1388120]
S1 ccSet_N360;Norton 360 Settings Manager;c:\windows\system32\drivers\N360x64\1402010.016\ccSetx64.sys [2012-08-20 168096]
S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.2.1.22\Definitions\IPSDefs\20130205.001\IDSvia64.sys [2013-01-23 513184]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360x64\1402010.016\Ironx64.SYS [2012-09-07 224416]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\system32\drivers\N360x64\1402010.016\SYMNETS.SYS [2012-09-07 432800]
S2 AdobeActiveFileMonitor9.0;Adobe Active File Monitor V9;c:\program files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe [2010-09-30 169408]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2010-05-11 203264]
S2 cvhsvc;Client Virtualization Handler;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE [2012-01-04 822624]
S2 HP Support Assistant Service;HP Support Assistant Service;c:\program files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe [2012-09-27 86528]
S2 HPClientSvc;HP Client Services;c:\program files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-08-06 291896]
S2 Kodak AiO Network Discovery Service;Kodak AiO Network Discovery Service;c:\program files (x86)\Kodak\AiO\Center\ekdiscovery.exe [2010-05-17 308592]
S2 N360;Norton 360;c:\program files (x86)\Norton 360\Engine\20.2.1.22\ccSvcHst.exe [2012-12-05 143928]
S2 NOBU;Norton Online Backup;c:\program files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe SERVICE [x]
S2 NWVZHelper;Novatel Wireless Verizon Device Helper;c:\program files (x86)\Novatel Wireless\Verizon\Drivers\NWHelper_001.exe [2010-06-14 270848]
S2 pdfcDispatcher;PDF Document Manager;c:\program files (x86)\PDF Complete\pdfsvc.exe [2010-09-28 1119768]
S2 RoxioNow Service;RoxioNow Service;c:\program files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-09-11 399344]
S2 sftlist;Application Virtualization Client;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-01 508776]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-01-23 138912]
S3 NWUSBModem_000;Novatel Wireless USB Modem Driver (vGEN);c:\windows\system32\DRIVERS\nwusbmdm_000.sys [2010-07-08 217728]
S3 NWUSBPort_000;Novatel Wireless USB Status Port Driver (vGEN);c:\windows\system32\DRIVERS\nwusbser_000.sys [2010-07-08 217728]
S3 NWUSBPort2_000;Novatel Wireless USB Status2 Port Driver (vGEN);c:\windows\system32\DRIVERS\nwusbser2_000.sys [2010-07-08 217728]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [2010-09-03 349800]
S3 Sftfs;Sftfs;c:\windows\system32\DRIVERS\Sftfslh.sys [2011-10-01 764264]
S3 Sftplay;Sftplay;c:\windows\system32\DRIVERS\Sftplaylh.sys [2011-10-01 268648]
S3 Sftredir;Sftredir;c:\windows\system32\DRIVERS\Sftredirlh.sys [2011-10-01 25960]
S3 Sftvol;Sftvol;c:\windows\system32\DRIVERS\Sftvollh.sys [2011-10-01 22376]
S3 sftvsa;Application Virtualization Service Agent;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-01 219496]
S3 swivsp;AC8xx Virtual Serial Port;c:\windows\system32\DRIVERS\swivspnt.sys [2007-03-26 23552]
S3 usbfilter;AMD USB Filter Driver;c:\windows\system32\DRIVERS\usbfilter.sys [2009-12-22 38456]
.
.
Contents of the 'Scheduled Tasks' folder
.
2013-02-07 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-24 00:15]
.
2013-02-06 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2011-07-06 22:12]
.
2013-02-07 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2011-07-06 22:12]
.
2013-01-21 c:\windows\Tasks\HPCeeScheduleForOFFICE$.job
- c:\program files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2010-09-14 06:15]
.
2013-02-06 c:\windows\Tasks\HPCeeScheduleForvincent.job
- c:\program files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2010-09-14 06:15]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"hpsysdrv"="c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe" [2008-11-20 62768]
"AdobeAAMUpdater-1.0"="c:\program files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" [2010-07-29 497648]
"EKIJ5000StatusMonitor"="c:\windows\system32\spool\DRIVERS\x64\3\EKIJ5000MUI.exe" [2010-05-07 2042368]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://www.yahoo.com/
mLocal Page = c:\windows\system32\blank.htm
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
DPF: {A084A130-28AE-4B32-B51A-1C8CE164BC88} - hxxp://www.convergysworkathome.com/AppHardT.CAB
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
AddRemove-Adobe Shockwave Player - c:\windows\system32\Adobe\Shockwave 11\uninstaller.exe
AddRemove-{EE202411-2C26-49E8-9784-1BC1DBF7DE96} - c:\program files (x86)\InstallShield Installation Information\{EE202411-2C26-49E8-9784-1BC1DBF7DE96}\setup.exe
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\N360]
"ImagePath"="\"c:\program files (x86)\Norton 360\Engine\20.2.1.22\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files (x86)\Norton 360\Engine\20.2.1.22\diMaster.dll\" /prefetch:1"
--
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\pdfcDispatcher]
"ImagePath"="c:\program files (x86)\PDF Complete\pdfsvc.exe /startedbyscm:66B66708-40E2BE4D-pdfcService"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_5_502_146_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_5_502_146_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_5_502_146_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_5_502_146_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_146.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_146.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_146.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_146.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]
@Denied: (A) (Everyone)
"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
@Denied: (A) (Everyone)
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
"Key"="ActionsPane3"
"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0002\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-02-07 08:40:29
ComboFix-quarantined-files.txt 2013-02-07 14:40
ComboFix2.txt 2013-02-06 19:22
ComboFix3.txt 2013-02-06 02:26
.
Pre-Run: 430,556,487,680 bytes free
Post-Run: 430,236,168,192 bytes free
.
- - End Of File - - 1D3CB53F5A212F875940D09F9E34CAFC

#17
gringo_pr

Posted 07 February 2013 - 10:54 AM

Trusted Helper

Malware Removal
7,268 posts

Greetings

I want you to run these next,

Please download the latest version of TDSSKiller from here and save it to your Desktop.

Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
Put a checkmark beside loaded modules.
A reboot will be needed to apply the changes. Do it.
TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
Then click on Change parameters in TDSSKiller.
Check all boxes then click OK.
Click the Start Scan button.
The scan should take no longer than 2 minutes.
If a suspicious object is detected, the default action will be Skip, click on Continue.
If malicious objects are found, they will show in the Scan results
Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

Note** this report can be very long - so if the website gives you an error saying it is to long you may attache it or you can upload it here and send me the link - http://www.2shared.com/

Please download aswMBR to your desktop.

Double click the aswMBR.exe icon to run it
it will ask to download extra definitions - ALLOW IT
Click the Scan button to start the scan
On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

If you have any problems running either one come back and let me know

please reply with the reports from TDSSKiller and aswMBR

Gringo

#18
mvincent

Posted 08 February 2013 - 08:37 AM

Member

Topic Starter
Member
13 posts

I will be out of town for a few days. I will post these as soon as I get back. Thanks, Melissa

#19
gringo_pr

Posted 08 February 2013 - 10:26 AM

Trusted Helper

Malware Removal
7,268 posts

no problem and thanks for letting me know

#20
mvincent

Posted 11 February 2013 - 10:16 AM

Member

Topic Starter
Member
13 posts

okay, here is the report from tdss and aswmbr. The tdsskiller didnt have any results for me to cure but I am adding the report anyways. I didn't have any other trouble than that. My computer is still working fine and has had no other issues. Thanks, Melissa

aswMBR version 0.9.9.1707 Copyright© 2011 AVAST Software
Run date: 2013-02-11 09:43:21
-----------------------------
09:43:21.809 OS Version: Windows x64 6.1.7600
09:43:21.809 Number of processors: 2 586 0x603
09:43:21.809 ComputerName: OFFICE UserName:
09:43:24.820 Initialize success
09:55:37.738 AVAST engine defs: 13021100
09:56:55.442 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000063
09:56:55.442 Disk 0 Vendor: Hitachi_ JP3O Size: 715404MB BusType: 11
09:56:55.457 Disk 0 MBR read successfully
09:56:55.457 Disk 0 MBR scan
09:56:55.457 Disk 0 unknown MBR code
09:56:55.457 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
09:56:55.473 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 702166 MB offset 206848
09:56:55.504 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 13136 MB offset 1438242816
09:56:55.551 Disk 0 scanning C:\Windows\system32\drivers
09:57:04.007 Service scanning
09:57:26.100 Modules scanning
09:57:26.115 Disk 0 trace - called modules:
09:57:26.178 ntoskrnl.exe CLASSPNP.SYS disk.sys amd_xata.sys storport.sys hal.dll amd_sata.sys
09:57:26.193 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8005229760]
09:57:26.209 3 CLASSPNP.SYS[fffff88001b6143f] -> nt!IofCallDriver -> [0xfffffa80051a2310]
09:57:26.209 5 amd_xata.sys[fffff880011a78b4] -> nt!IofCallDriver -> \Device\00000063[0xfffffa800519e630]
09:57:28.284 AVAST engine scan C:\Windows
09:57:32.621 AVAST engine scan C:\Windows\system32
10:00:45.506 AVAST engine scan C:\Windows\system32\drivers
10:01:04.726 AVAST engine scan C:\Users\vincent
10:02:39.248 Disk 0 MBR has been saved successfully to "C:\Users\vincent\Desktop\MBR.dat"
10:02:39.264 The log file has been saved successfully to "C:\Users\vincent\Desktop\aswMBR.txt"

TDSSKiller.2.8.15.0_11.02.2013_09.30.20_log.txt 488.06KB 124 downloads

#21
gringo_pr

Posted 11 February 2013 - 11:29 AM

Trusted Helper

Malware Removal
7,268 posts

Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

Programs to remove

Coupon Printer for Windows
Java 7 Update 7

[/list]

Please download and install Revo Uninstaller Free

Double click Revo Uninstaller to run it.
From the list of programs double click on The Program to remove
When prompted if you want to uninstall click Yes.
Be sure the Moderate option is selected then click Next.
The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.
Once the program has searched for leftovers click Next.
Check/tick the bolded items only on the list then click Delete
when prompted click on Yes and then on next.
put a check on any folders that are found and select delete
when prompted select yes then on next
Once done click Finish.

.

Clean Out Temp Files

This small application you may want to keep and use once a week to keep the computer clean.

Download CCleaner from here http://www.ccleaner.com/
Run the installer to install the application.
When it gives you the option to install Yahoo toolbar uncheck the box next to it.
Run CCleaner. default settings are fine
Click Run Cleaner.
Close CCleaner.

: Malwarebytes' Anti-Malware :

I see that you have MBAM installed - That is great!! and at this time I would like you to update it and run me a quick scan

Double-click mbam icon
go to the update tab at the top
click on check for updates
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
When completed, a log will open in Notepad. please copy and paste the log into your next reply
If you accidentally close it, the log file is saved here and will be named like this:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

Go Here to download HijackThis program
Save HijackThis to your desktop.
Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
copy and paste hijackthis report into the topic

"information and logs"

In your next post I need the following

Log From MBAM
report from Hijackthis
let me know of any problems you may have had
How is the computer doing now?

Gringo

#22
mvincent

Posted 13 February 2013 - 06:10 PM

Member

Topic Starter
Member
13 posts

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org

Database version: v2013.02.13.09

Windows 7 x64 NTFS
Internet Explorer 9.0.8112.16421
vincent :: OFFICE [administrator]

2/13/2013 3:10:24 PM
mbam-log-2013-02-13 (15-10-24).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 223093
Time elapsed: 2 minute(s), 3 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

file of Trend Micro HijackThis v2.0.4
Scan saved at 4:53:26 PM, on 2/13/2013
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v9.00 (9.00.8112.16457)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Norton 360\Engine\20.2.1.22\ccSvcHst.exe
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Verizon Wireless\VZAccess Manager\VZAccess Manager.exe
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_149_ActiveX.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Users\vincent\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPDSK/1
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\20.2.1.22\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\20.2.1.22\IPS\IPSBHO.DLL
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\20.2.1.22\coIEPlg.dll
O4 - HKLM\..\Run: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [PDF Complete] C:\Program Files (x86)\PDF Complete\pdfsty.exe
O4 - HKLM\..\Run: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [EKIJ5000StatusMonitor] C:\Windows\System32\spool\drivers\x64\3\EKIJ5000MUI.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_149_ActiveX.exe -update activex
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {A084A130-28AE-4B32-B51A-1C8CE164BC88} (WNICheck2 Class) - http://www.convergys...om/AppHardT.CAB
O17 - HKLM\System\CCS\Services\Tcpip\..\{094AC24C-535E-4BE8-B16E-6C427990FCF8}: NameServer = 198.224.159.135 198.224.158.135
O17 - HKLM\System\CS1\Services\Tcpip\..\{094AC24C-535E-4BE8-B16E-6C427990FCF8}: NameServer = 198.224.159.135 198.224.158.135
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Adobe Active File Monitor V9 (AdobeActiveFileMonitor9.0) - Adobe Systems Incorporated - C:\Program Files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
O23 - Service: HP Client Services (HPClientSvc) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Kodak AiO Network Discovery Service - Eastman Kodak Company - C:\Program Files (x86)\Kodak\AiO\Center\ekdiscovery.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files (x86)\Norton 360\Engine\20.2.1.22\ccSvcHst.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Norton Online Backup (NOBU) - Symantec Corporation - C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
O23 - Service: Novatel Wireless Verizon Device Helper (NWVZHelper) - Novatel Wireless Inc. - C:\Program Files (x86)\Novatel Wireless\Verizon\Drivers\NWHelper_001.exe
O23 - Service: PDF Document Manager (pdfcDispatcher) - PDF Complete Inc - C:\Program Files (x86)\PDF Complete\pdfsvc.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: RoxioNow Service - Roxio - C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: Print Spooler (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 12091 bytes

Here are the reports for the malwarebytes and hijackthis. So far the computer is running fine and I havent run into anymore problems. Melissa

#23
gringo_pr

Posted 13 February 2013 - 08:54 PM

Trusted Helper

Malware Removal
7,268 posts

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

Run HijackThis (rightclick and run as admin)
Click on the Scan button
Put a check beside all of the items listed below (if present):
- O4 - HKLM\..\Run: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
  O4 - HKLM\..\Run: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
  O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
  O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
  O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
  O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_149_ActiveX.exe -update activex
Close all open windows and browsers/email, etc...
Click on the "Fix Checked" button
When completed, close the application.

NOTE**You can research each of those lines >here< and see if you want to keep them or not
just copy the name between the brackets and paste into the search space
O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

Turn off the real time scanner of any existing antivirus program while performing the online scan
click on the Run ESET Online Scanner button
Tick the box next to YES, I accept the Terms of Use.
- Click Start
When asked, allow the add/on to be installed
- Click Start
Make sure that the option Remove found threats is unticked
Click on Advanced Settings, ensure the options
Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
Click Scan
wait for the virus definitions to be downloaded
Wait for the scan to finish

When the scan is complete

If no threats were found
put a checkmark in "Uninstall application on close"
close program
report to me that nothing was found

If threats were found
click on "list of threats found"
click on "export to text file" and save it as ESET SCAN and save to the desktop
Click on back
put a checkmark in "Uninstall application on close"
click on finish
close program
copy and paste the report here

Gringo

#24
gringo_pr

Posted 16 February 2013 - 10:00 AM

Trusted Helper

Malware Removal
7,268 posts

Greetings

I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

Gringo

#25
mvincent

Posted 18 February 2013 - 04:19 PM

Member

Topic Starter
Member
13 posts

It's been a little crazy around here with the kids out on Mardi Gras break. They go back to school tomorrow and I will have more time to finish this. Thanks for being patient. Melissa

#26
gringo_pr

Posted 18 February 2013 - 09:18 PM

Trusted Helper

Malware Removal
7,268 posts

no problem and see you then

#27
gringo_pr

Posted 21 February 2013 - 08:39 AM

Trusted Helper

Malware Removal
7,268 posts

#28
gringo_pr

Posted 24 February 2013 - 12:51 AM

Trusted Helper

Malware Removal
7,268 posts

Hello

48 Hour bump

It has been more than 48 hours since my last post.

do you still need help with this?
do you need more time?
are you having problems following my instructions?
if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

#29
gringo_pr

Posted 27 February 2013 - 12:46 AM

Trusted Helper

Malware Removal
7,268 posts

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.