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Toshiba Satelite 655D cannot see internet connections


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#1
nanajanet

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I was using my computer today, on internet, no issues. I removed Firefox and my Garmin updater. After that, it did not see any connections, though all of our other ones do, like the one I am on now, my old Dell. I restored it, to where I removed those programs, but nothing. I called Toshiba, and because the warranty is up, they wanted to charge me $159 for the answer, which I don't have. Verizon support, got me through as far as they could, before they told me to call Toshiba. They said that the FN and F8 buttons should do it, but it does not. Please help. I have missing keys, and it's hard to do my work on this Dell, which also has XP. My Toshiba is Windows 7. Thanks.
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#2
RKinner

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How are you trying to connect? Wireless or Ethernet cable? How exactly do you know that it cannot see internet connections?

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Type with an Enter after each line:

ipconfig

(Does it give you an error message? Say Media Disconnected for both wireless and Ethernet? Does it show an IP address, a default gateway for the connection you are trying to use? If so do )
ipconfig  /all

(Does it show a DNS server? (which?) If so )

nslookup  google.com


(You should get something like:


Non-authoritative answer:
Name: google.com
Addresses: 2607:f8b0:400a:800::100e
173.194.33.2
173.194.33.1
173.194.33.8
173.194.33.4
173.194.33.6
173.194.33.14
173.194.33.3
173.194.33.5
173.194.33.7
173.194.33.9
173.194.33.0)

ping  8.8.8.8

(Do you get 4 replies?)

tracert  -d  8.8.8.8

(Does it complete in about 10 steps or so or do you just get *'s?)



Ron
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#3
nanajanet

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Hi, When I entered msconfig, the attached photos are what came up, next. thanks

Attached Thumbnails

  • 2013-01-31 09.53.55.jpg
  • 2013-01-31 09.54.49.jpg

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#4
nanajanet

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Well, never mind!! Somehow, it's working! Thanks, anyway!!!!
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