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windows has recovered from an unexpected shutdown & blue screen &#


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#16
DecDenAngie

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Holy Cow! Something bad is going on in here, see the attached....

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  • Event view 1.jpg

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#17
rshaffer61

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WOW something isn't right that is for sure.

SFC /Scannow Win7

Go HERE and read the tutorial that shows how to do SFC or System File Checker and running in a Elevated Command Prompt in Vista and Win7.
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#18
DecDenAngie

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Alright, completed the SFC. When finished it said Windows Resource Protection did not find any integrity violations. Geez, what now?
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#19
rshaffer61

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OK since HW monitor didn't work we need to see the voltages and the temps. Try this below.

Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.

To do a screenshot please have click on your Print Screen on your keyboard.
  • It is normally the key above your number pad between the F12 key and the Scroll Lock key
  • Now go to Start and then to All Programs
  • Scroll to Accessories and then click on Paint
  • In the Empty White Area click and hold the CTRL key and then click the V
  • Go to the File option at the top and click on Save as
  • Save as file type JPEG and save it to your Desktop
  • Attach it to your next reply

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#20
DecDenAngie

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Here is what it said...

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#21
rshaffer61

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Temps are good so I don't think it is a temp problem.
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#22
DecDenAngie

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So any other suggestions?
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#23
rshaffer61

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Have you had any other issues of it saying it has recovered again?
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#24
DecDenAngie

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Yes, if I connect the external hard drive and try to backup, it crashes (w/ bsod 1st, followed by shut down, then the screen that asks to start in safe mode of regular windows. )
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#25
rshaffer61

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Hmm sounds like a USB error with the external;. Does it work on other systems with no problem?
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#26
DecDenAngie

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Hey there! I finally got someone w/ Dell that took care of all the issues (for a price!). You can't imagine all the stuff that was going on. The biggest culprit was my anti-virus, Trend Micro Titanium. It was crap and allowed all sorts of little gremlins into my computer. Thank you for your help. If Dell had just told me I could pay to have a software tech help me I would have jumped at that - instead they kept talking about wiping the computer which I did not want to do. Again, many thanks and yes the external hd worked fine to backup QB's - still haven't tried to do the full backup. While on the phone w/ the Dell tech last night, my husband sliced off the end of his thumb while cooking! A big thumbs up to Geeks to go for all the help (no pun intended!)

:lol:
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#27
rshaffer61

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Thank you for updating us and I am happy that everything is now working. :thumbsup:
Please let us know in a couple of days how the system is working.
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#28
Vinayak Prajapati

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==================================================
Dump File         : 051514-16426-01.dmp
Crash Time        : 5/15/2014 3:48:54 PM
Bug Check String  : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000008e
Parameter 1       : 0xc0000005
Parameter 2       : 0xadd37566
Parameter 3       : 0xac937be8
Parameter 4       : 0x00000000
Caused By Driver  : sbw.sys
Caused By Address : sbw.sys+3566
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : 32-bit
Crash Address     : sbw.sys+3566
Stack Address 1   : ntkrnlpa.exe+24f2d4
Stack Address 2   : ntkrnlpa.exe+27973f
Stack Address 3   : ntkrnlpa.exe+3d8c6
Computer Name     :
Full Path         : C:\Windows\Minidump\051514-16426-01.dmp
Processors Count  : 1
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 151,056
Dump File Time    : 5/15/2014 3:49:47 PM
==================================================

==================================================
Dump File         : 051314-24102-01.dmp
Crash Time        : 5/13/2014 12:18:44 PM
Bug Check String  : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000008e
Parameter 1       : 0xc0000005
Parameter 2       : 0xa8fec566
Parameter 3       : 0xae22fbe8
Parameter 4       : 0x00000000
Caused By Driver  : sbw.sys
Caused By Address : sbw.sys+3566
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : 32-bit
Crash Address     : sbw.sys+3566
Stack Address 1   : ntkrnlpa.exe+24f2d4
Stack Address 2   : ntkrnlpa.exe+27973f
Stack Address 3   : ntkrnlpa.exe+3d8c6
Computer Name     :
Full Path         : C:\Windows\Minidump\051314-24102-01.dmp
Processors Count  : 1
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 150,896
Dump File Time    : 5/13/2014 12:20:12 PM
==================================================

==================================================
Dump File         : 051114-28782-01.dmp
Crash Time        : 5/11/2014 7:49:41 PM
Bug Check String  : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000008e
Parameter 1       : 0xc0000005
Parameter 2       : 0xaa3ec566
Parameter 3       : 0x9514b370
Parameter 4       : 0x00000000
Caused By Driver  : sbw.sys
Caused By Address : sbw.sys+3566
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : 32-bit
Crash Address     : sbw.sys+3566
Stack Address 1   : ntkrnlpa.exe+24de5b
Stack Address 2   : ntkrnlpa.exe+2716b6
Stack Address 3   : aswSnx.sys+19e78
Computer Name     :
Full Path         : C:\Windows\Minidump\051114-28782-01.dmp
Processors Count  : 1
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 151,056
Dump File Time    : 5/11/2014 7:50:58 PM
==================================================

==================================================
Dump File         : 050914-18220-01.dmp
Crash Time        : 5/9/2014 6:28:45 PM
Bug Check String  : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000008e
Parameter 1       : 0xc0000005
Parameter 2       : 0xaa3e7566
Parameter 3       : 0xac66cbe8
Parameter 4       : 0x00000000
Caused By Driver  : sbw.sys
Caused By Address : sbw.sys+3566
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : 32-bit
Crash Address     : sbw.sys+3566
Stack Address 1   : ntkrnlpa.exe+24f2d4
Stack Address 2   : ntkrnlpa.exe+27973f
Stack Address 3   : ntkrnlpa.exe+3d8c6
Computer Name     :
Full Path         : C:\Windows\Minidump\050914-18220-01.dmp
Processors Count  : 1
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 151,056
Dump File Time    : 5/9/2014 6:29:41 PM
==================================================


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#29
rshaffer61

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Direct to:

Vinayak Prajapati


Please start your own topic
Although your issue may seem similar there can be other factors that may need to be resolved.
By bumping on someone's topic it makes it confusing for the tech to understand who they are helping. This can in turn cause the wrong support to be given and can cause instability or worse to happen to your system.
Please post more information as to your exact issue in your topic. Include any error messages you get as well as your system specs. This will help us to assist you more efficiently.
Thank you for your cooperation.


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#30
Vinayak Prajapati

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Here The Problem is

PLEASE reply as sooon!!!!!!

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033

Additional information about the problem:
  BCCode:    1000008e
  BCP1:    C0000005
  BCP2:    A7A77566
  BCP3:    A6C3BBE8
  BCP4:    00000000
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\051514-16598-01.dmp
  C:\Users\VINAYAK\AppData\Local\Temp\WER-105253-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflp


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