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#46
tjay

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Ron Good Day,

I followed your last suggestion, after the first attempt thought that maybe the driver was faulty, so removed that also and replaced it with the one supplied by Advent. Neither of these attempts cured the problem.

I've taken the liberty of attaching a PDF file with the sequence of events that I'm using from computer start up, hope you don't mind.

The graphics are not very good taken as screen shots, should you want a better quality for any of them please let me know and I'll try to improve them.

Currently I'm managing by using the sequence of events on every reboot or startup, although occasionally I disconnect the cable from the router and reconnect that after startup which seems to connect OK.

Many thanks TomAttached File  sequence of events.pdf   348.99KB   27 downloads
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#47
RKinner

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Next time it hangs, before you try to fix it.

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Type with an Enter after each line:


ipconfig  /all  >  \junk.txt

net  start  >>  \junk.txt

ping  192.168.2.1  >>  \junk.txt

Then once you fix it:

notepad \junk.txt

copy and paste the text from notepad into a reply.
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#48
tjay

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Ron, Result from your latest post:

Error: unrecognized or incomplete command line.

USAGE:
ipconfig [/allcompartments] [/? | /all |
/renew [adapter] | /release [adapter] |
/renew6 [adapter] | /release6 [adapter] |
/flushdns | /displaydns | /registerdns |
/showclassid adapter |
/setclassid adapter [classid] |
/showclassid6 adapter |
/setclassid6 adapter [classid] ]

where
adapter Connection name
(wildcard characters * and ? allowed, see examples)

Options:
/? Display this help message
/all Display full configuration information.
/release Release the IPv4 address for the specified adapter.
/release6 Release the IPv6 address for the specified adapter.
/renew Renew the IPv4 address for the specified adapter.
/renew6 Renew the IPv6 address for the specified adapter.
/flushdns Purges the DNS Resolver cache.
/registerdns Refreshes all DHCP leases and re-registers DNS names
/displaydns Display the contents of the DNS Resolver Cache.
/showclassid Displays all the dhcp class IDs allowed for adapter.
/setclassid Modifies the dhcp class id.
/showclassid6 Displays all the IPv6 DHCP class IDs allowed for adapter.
/setclassid6 Modifies the IPv6 DHCP class id.


The default is to display only the IP address, subnet mask and
default gateway for each adapter bound to TCP/IP.

For Release and Renew, if no adapter name is specified, then the IP address
leases for all adapters bound to TCP/IP will be released or renewed.

For Setclassid and Setclassid6, if no ClassId is specified, then the ClassId is removed.

Examples:
> ipconfig ... Show information
> ipconfig /all ... Show detailed information
> ipconfig /renew ... renew all adapters
> ipconfig /renew EL* ... renew any connection that has its
name starting with EL
> ipconfig /release *Con* ... release all matching connections,
eg. "Local Area Connection 1" or
"Local Area Connection 2"
> ipconfig /allcompartments ... Show information about all
compartments
> ipconfig /allcompartments /all ... Show detailed information about all
compartments
Ping request could not find host ˙192.168.2.1. Please check the name and try again.
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#49
RKinner

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Doesn't look like you typed it correctly.

Should be 3 lines:

IPCONFIG (SPACE) /ALL (SPACE) > (SPACE) \junk.txt (ENTER)

NET (SPACE) START (SPACE)>> (SPACE) \junk.txt (ENTER)

PING (SPACE) 192.168.2.1 (SPACE) >> (SPACE) \junk.txt (ENTER)
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#50
tjay

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Hi Ron,

I can't understand what is wrong here, I actually copied and pasted your text from your post, however I double checked the entries this time and it still looks as though it's missed that command line again.

There is one point on your first post you say to enter each line and the press enter, which I have done, on the last post net start and ping seem connected before the enter. I used the enter after each line for this report.

Not sure if that's the reason

Result from your second post:

Error: unrecognized or incomplete command line.

USAGE:
ipconfig [/allcompartments] [/? | /all |
/renew [adapter] | /release [adapter] |
/renew6 [adapter] | /release6 [adapter] |
/flushdns | /displaydns | /registerdns |
/showclassid adapter |
/setclassid adapter [classid] |
/showclassid6 adapter |
/setclassid6 adapter [classid] ]

where
adapter Connection name
(wildcard characters * and ? allowed, see examples)

Options:
/? Display this help message
/all Display full configuration information.
/release Release the IPv4 address for the specified adapter.
/release6 Release the IPv6 address for the specified adapter.
/renew Renew the IPv4 address for the specified adapter.
/renew6 Renew the IPv6 address for the specified adapter.
/flushdns Purges the DNS Resolver cache.
/registerdns Refreshes all DHCP leases and re-registers DNS names
/displaydns Display the contents of the DNS Resolver Cache.
/showclassid Displays all the dhcp class IDs allowed for adapter.
/setclassid Modifies the dhcp class id.
/showclassid6 Displays all the IPv6 DHCP class IDs allowed for adapter.
/setclassid6 Modifies the IPv6 DHCP class id.


The default is to display only the IP address, subnet mask and
default gateway for each adapter bound to TCP/IP.

For Release and Renew, if no adapter name is specified, then the IP address
leases for all adapters bound to TCP/IP will be released or renewed.

For Setclassid and Setclassid6, if no ClassId is specified, then the ClassId is removed.

Examples:
> ipconfig ... Show information
> ipconfig /all ... Show detailed information
> ipconfig /renew ... renew all adapters
> ipconfig /renew EL* ... renew any connection that has its
name starting with EL
> ipconfig /release *Con* ... release all matching connections,
eg. "Local Area Connection 1" or
"Local Area Connection 2"
> ipconfig /allcompartments ... Show information about all
compartments
> ipconfig /allcompartments /all ... Show detailed information about all
compartments
Ping request could not find host ˙192.168.2.1. Please check the name and try again.
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#51
RKinner

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OK. Try this: Download the attached check.bat file and save it to your desktop. Test that it works by right clicking and Run As Admin. A black command window will open and you will see the commands as they are run. The ping command will take a while but then notepad will open up. Close notepad and the command window and then reboot. If you do not have network access then right click on check.bat and run as admin. Copy and paste the text from notepad into a reply.
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#52
tjay

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Ron,

Latest result:

Windows IP Configuration

Host Name . . . . . . . . . . . . : TOM-ADVENT
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 8C-89-A5-E6-35-5F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::64ef:70e4:c6ef:e195%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 12 February 2013 20:50:53
Lease Expires . . . . . . . . . . : 22 March 2149 03:20:00
Default Gateway . . . . . . . . . : 0.0.0.0
192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 294422949
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-9E-55-F6-8C-89-A5-E6-35-5F
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
These Windows services are started:

##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762##
Adobe Acrobat Update Service
AMD External Events Utility
Application Experience
Application Information
Background Intelligent Transfer Service
Base Filtering Engine
CNG Key Isolation
COM+ Event System
Computer Browser
Cryptographic Services
DCOM Server Process Launcher
Desktop Window Manager Session Manager
DHCP Client
Diagnostic Policy Service
Diagnostic Service Host
Diagnostic System Host
Distributed Link Tracking Client
dlcx_device
DNS Client
EPSON V3 Service4(01)
Extensible Authentication Protocol
Function Discovery Provider Host
Function Discovery Resource Publication
Group Policy Client
HomeGroup Listener
HomeGroup Provider
Human Interface Device Access
IKE and AuthIP IPsec Keying Modules
IP Helper
IPsec Policy Agent
MBAMScheduler
Microsoft Antimalware Service
Microsoft Network Inspection
Multimedia Class Scheduler
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
Peer Name Resolution Protocol
Peer Networking Grouping
Peer Networking Identity Manager
Plug and Play
Portable Device Enumerator Service
Power
Print Spooler
Program Compatibility Assistant Service
Rapport Management Service
Remote Procedure Call (RPC)
RPC Endpoint Mapper
SAS Core Service
Secondary Logon
Security Accounts Manager
Server
Shell Hardware Detection
Skype C2C Service
Skype Updater
SSDP Discovery
Superfetch
System Event Notification Service
Task Scheduler
TCP/IP NetBIOS Helper
Themes
User Profile Service
Windows Audio
Windows Audio Endpoint Builder
Windows Driver Foundation - User-mode Driver Framework
Windows Event Log
Windows Firewall
Windows Image Acquisition (WIA)
Windows Live ID Sign-in Assistant
Windows Management Instrumentation
Windows Media Player Network Sharing Service
Windows Search
Windows Update
WinHTTP Web Proxy Auto-Discovery Service
WLAN AutoConfig
Workstation

The command completed successfully.


Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time<1ms TTL=64
Reply from 192.168.2.1: bytes=32 time<1ms TTL=64
Reply from 192.168.2.1: bytes=32 time<1ms TTL=64
Reply from 192.168.2.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
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#53
RKinner

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The problem is where it says:

Default Gateway . . . . . . . . . : 0.0.0.0
192.168.2.1

It should just show:

Default Gateway . . . . . . . . . : 192.168.2.1

Question is why is it incorrect?

Apparently this is caused by the Bonjour Service installed by Adobe's CS3. (Don't ask me how it manages to do that but that's what they say at:
http://social.techne...7-b33f45631510/ )

We need to remove the Bonjour service. Attached is fix.bat. Download, Save and Right click on it and Run As Admin. Then reboot and see if the problem still happens.
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#54
tjay

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Ron,

Well I never; after two restarts, a complete shutdown and cold boot, it's worked every time,I must say you do not give in easily and your knowledge and experience has shown through.

I'm really grateful for your help, I try to help other pensioners with minor problems on their computers but my knowledge is relatively small.

There was no way that I could have discovered the problem alone, not sure where you live but were it local to me I would buy you a drink.

Ron your a true diamond and thanks again

Tom
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#55
RKinner

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Actually I'm sorry it took so long. Should have had you give me the ipconfig /all a lot earlier.

You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix, copy the next line:

"%userprofile%\Desktop\combofix.exe" /Uninstall

Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.
then right click, Paste, then hit Enter.

OTL has a cleanup tab but DO NOT USE IT!. There are reports that it leaves the PC unbootable. Instead just delete OTL.exe and the folder c:\_OTL.

To hide hidden files again:

Vista or Win7

# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.
Seems to work best if Firefox is the default browser. You can also try Secunia PSI http://secunia.com/v...l/download_psi/ Same kind of info. You don't need both.
If you use Firefox then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: http://simple-adblock.com/
The free version only blocks 200 ads a day so another reason to use Firefox or Chrome.

If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . You can run it any time that Firefox seems slow.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.


If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

Special note on Java. Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
http://www.java.com/...lugin_cache.xml
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 9 or better. These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE. Get the latest version from Java.com. They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download. Just uncheck the garbage before the download (or install) starts. If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it. IF that is the case then you should install No-Script (Firefox) or Script-No add-ons (Chrome) and only use Firefox or Chrome to visit the site. You will need to tell No-Script/Script-No that the site is allowed to run Java.

Make sure Windows Updates is turned and that it works. Go to Control panel, Windows Updates and see if it works. http://support.microsoft.com/kb/294871

If you are feeling especially paranoid you can install the free firewall called Online Armor:
http://www.online-armor.com/


My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's a local environmental organization that I volunteer with: http://www.kwiaht.org/donate.htm
(The name means something like "clean place" in one of the local native-American dialects)

Ron
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