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Crashing


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#1
PCRK

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Hi, not sure if this is the right area but i have windows 8 so i thought i'd post here.

I recently replaced my hard drive due to a massive hard drive failure and have been reinstalling my drivers, programs and games. For some reason, my pc is now crashing whenever i am trying to play a game or if i ask it to do a lot of things (problems it never had before). Malwarebytes says there are no virus's, ccleaner has repaired registry errors, really not sure whats going on. could anyone help?
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#2
Ztruker

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Have you done all the Windows Updates? Sounds like a driver issue to me.
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#3
PCRK

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Yeah, spent a day or so updating everything using windows update, got the latest graphics card drivers and all that. Its really bizarre.
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#4
Ztruker

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Run BlueScreenView, see what it tells you about the problem. If that doesn't help, look in C:\Windows\minidump. Zip up the last 5 minidumps and upload them here.
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#5
PCRK

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Just ran BlueScreenView and nothing came up, it said that there have been 0 crashes and that minidump folder doesn't appear to exist.
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#6
Ztruker

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What do you mean by crashing? Do you get a blue screen (BSOD) or does it just freeze?

Are you running any cleanup programs like CCleaner? If so, stop doing so for awhile or uncheck the Memory Dumps/Mini dumps setting so they don't get 4rtased in the future.
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#7
Macboatmaster

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1. The default dump on windows 8 is not minidump

It is %SystemRoot%\MEMORY.DMP

You may check your setting with right click on computer - properties and in the window that opens advanced system settings on left pane, when that opens click the settings button on startup and recovery


2. Take my advice please do not use the registry aspect of CCleaner on windows . In fact I would go further than that. DO NOT use CCleaner. on Windows 8 it does not need it.

ccleaner has repaired registry errors, really not sure whats going on. could anyone help?



3. It is just possible that the HDD crash was merely the symptom of another problem of course, as against the isolated stand-alone problem

Is this Windows 8 upgrade downloaded from Microsoft onto your computer or installed from there on create installation media


4. It may help if you could provide details of the computer

I presume it is a clean installation on the new drive

5. What does event viewer report please

6. Is drive replacement same type etc or have you replaced with SSD by any chance and if so have you optimized SSD before installing OS




Edited by Macboatmaster, 03 February 2013 - 02:40 PM.

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#8
PCRK

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Sorry i mean it just shuts off, it gets a fair bit louder than usual then just shuts down. This happens when i'm trying to play a game (even something simple like minecraft) or if its doing multiple things at once.

Yeah i use ccleaner, i'll stop then and do as you suggested.
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#9
Macboatmaster

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Thanks

I do think it would help, both of us, if you could post some answers for points 3 to 6.

Although of course event viewer may take some time Are you OK with looking at that please



"Gets a bit louder" then shuts off sounds suspiciously like overheat to me which could if it was extreme have been the cause of the HDD failure.


Edited by Macboatmaster, 03 February 2013 - 02:50 PM.

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#10
PCRK

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Re: Macboatmaster

Thanks for the tip, i'll be sure to remove it.

Just before the previous hard drive died it told me to back up the hard drive, as a failure was imminent and i would lose everything, so i tried to do this, but it couldnt complete it and eventually it died, i replaced it with a larger, 2 terabyte drive, not a solid state one just the standard sort, did a clean install of the only version of windows i had handy (vista) then chose to digitally upgrade to windows 8 as it was on offer.

The specs are:
AMD Phenom II x4 965 processor 3.40Ghz
6.00 gb RAM
64-bit OS
AMD Radeon HD 6570 graphics card


I had a similar problem a year ago but i sent it to a specialist to fix but i don't really have the cash for that right now so i'd like to try to fix it myself if possible.

What should i look for in the event log? Do i save it and upload it here?
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#11
PCRK

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These are the errors that i saw in the report, some of them were there multiple times:
Type : Error
Date : 02/02/2013
Time : 12:01:38
Event : 6008
Source : EventLog
Category : None
User : N/A
Computer : Ganthet
Description:
The previous system shutdown at 11:52:26 on ?02/?02/?2013 was unexpected.

Type : Error
Date : 31/01/2013
Time : 20:06:39
Event : 10010
Source : DCOM
Category : None
User : Ganthet\PCRK
Computer : Ganthet
Description:
The server {4545DEA0-2DFC-4906-A728-6D986BA399A9} did not register with DCOM within the required timeout.

Type : Error
Date : 31/01/2013
Time : 12:02:00
Event : 7043
Source : Service Control Manager
Category : None
User : N/A
Computer : Ganthet
Description:
The Group Policy Client service did not shut down properly after receiving a pre-shutdown control.

Type : Error
Date : 31/01/2013
Time : 11:29:49
Event : 6008
Source : EventLog
Category : None
User : N/A
Computer : Ganthet
Description:
The previous system shutdown at 11:18:10 on ?31/?01/?2013 was unexpected.

Type : Error
Date : 31/01/2013
Time : 10:54:36
Event : 10016
Source : DCOM
Category : None
User : Ganthet\PCRK
Computer : Ganthet
Description:
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
to the user Ganthet\PCRK SID (S-1-5-21-3408629073-978158043-3835499679-1000) from address LocalHost (Using LRPC) running in the application container 27376FBTouch.FacebookTouch_1.0.0.40_neutral__0fbh69et56sew SID (S-1-15-2-3238182129-847938917-1562268077-4152860946-3486058975-3431724005-971035453). This security permission can be modified using the Component Services administrative tool.

Type : Error
Date : 30/01/2013
Time : 23:02:51
Event : 36888
Source : Schannel
Category : None
User : \SYSTEM
Computer : Ganthet
Description:
A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 51. The Windows SChannel error state is 900.

Type : Error
Date : 30/01/2013
Time : 17:45:04
Event : 7000
Source : Service Control Manager
Category : None
User : N/A
Computer : Ganthet
Description:
The Steam Client Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.


Type : Error
Date : 30/01/2013
Time : 17:45:04
Event : 7009
Source : Service Control Manager
Category : None
User : N/A
Computer : Ganthet
Description:
A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.

Type : Error
Date : 30/01/2013
Time : 17:25:39
Event : 20
Source : Microsoft-Windows-WindowsUpdateClient
Category : Windows Update Agent
User : \SYSTEM
Computer : Ganthet
Description:
Installation Failure: Windows failed to install the following update with error 0x80070103: Advanced Micro Devices, Inc. - Graphics Adapter WDDM1.2 - AMD Radeon HD 6570.

Type : Error
Date : 30/01/2013
Time : 17:12:29
Event : 7024
Source : Service Control Manager
Category : None
User : N/A
Computer : Ganthet
Description:
The BranchCache service terminated with the following service-specific error:
This program is blocked by group policy. For more information, contact your system administrator.


Type : Error
Date : 30/01/2013
Time : 17:12:26
Event : 3095
Source : NETLOGON
Category : None
User : N/A
Computer : Ganthet
Description:
This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Type : Error
Date : 30/01/2013
Time : 17:08:00
Event : 10010
Source : DCOM
Category : None
User : \SYSTEM
Computer : Ganthet
Description:
The server {A47979D2-C419-11D9-A5B4-001185AD2B89} did not register with DCOM within the required timeout.

Type : Error
Date : 30/01/2013
Time : 17:07:41
Event : 7000
Source : Service Control Manager
Category : None
User : N/A
Computer : Ganthet
Description:
The Diagnostic Service Host service failed to start due to the following error:
A privilege that the service requires to function properly does not exist in the service account configuration.
You may use the Services Microsoft Management Console (MMC) snap-in (services.msc) and the Local Security Settings MMC snap-in (secpol.msc) to view the service configuration and the account configuration.


Type : Error
Date : 30/01/2013
Time : 17:05:59
Event : 7023
Source : Service Control Manager
Category : None
User : N/A
Computer : Ganthet
Description:
The IP Helper service terminated with the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
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#12
Macboatmaster

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1. Did you upgrade from the web - install now after it had downloaded the files OR have you created the installation media

2. Did the upgrade check report full compatibility

3. Did the motherboard site offer any updates for windows 8 preparation - many suggest a BIOS flash and or chipset updates

4. Depending on what you have installed other than windows 8 and if you have the install media for WINDOWS 8, I would back all up and then on 8 I would go settings - change PC settings and then select General left pane and Refresh PC on right.

I would check before doing that for updates from motherboard site

I need the motherboard spec to advise you further


Did you notice that on 30 Jan it failed to install a driver for your graphics card. HOWEVER could be accounted for by this

http://support.microsoft.com/kb/952032


REFRESH

http://windows.micro...efresh-reset-pc




Edited by Macboatmaster, 03 February 2013 - 03:42 PM.

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#13
Ztruker

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Thanks for the info on the dump location for Win 8. What a stupid thing to do. That limits you to one dump!
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#14
Macboatmaster

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I have posted separately so that you cannot miss it

I have made some additions to my last - probably since you read it would you please check

If you go Control Panel Devices and Printers and right click the computer icon it will be your name you will then see device installation settings

I would NOT have it set always install best driver software from windows update

Even on 8 it is not infallible - I would check manually




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#15
PCRK

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Yeah the installation was downloaded from microsoft, i cant remember off the top of my head what the compatibility report said, windows itself is running fine, really fast and quiet, when i'm just doing stuff in itunes and browsing the web etc, its only when i either try to play games or do lots of things at once.

My motherboard is DELL F896N 0896N Motherboard, not sure where i go for extra info on it, sorry, my knowledge is pretty basic.

I dont have anything irreplacable on my pc, its all backed up on external hard drives apart from the windows 8 install. Would i lose 8 if i refreshed?
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