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Infected? [Solved]


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#16
Crowbar

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Hi -
Looks like I messed up and left that zip file, so I would like for you to delete it manually.
E:\CHRIS-HP\Backup Set 2013-02-01 084155\Backup Files 2013-02-01 084155\Backup files 1.zip
that's the file to delete.

For your backups - I would recommend that you get yourself an external hard drive, at least 500 GB. 1 TB would be great. as you could keep more backups on the drive.
There are some good instructions here

Now, once you delete that file --
Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :Commands
    [resethosts]
    [emptytemp]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Go to control panel
  • Select folder options (Appearance > Folder options in category view)
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.


Please Keep Java Updated Posted Image
:alarm: WARNING: Java is the #1 exploited program at this time. The US Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)



SPRING CLEAN

To manually create a new Restore Point

  • Go to Control Panel and select System
  • Select System
  • On the left select System Protection and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create

Now we can purge the infected ones

  • Go Start > All programs > Accessories > system tools
  • Right click Disc cleanup and select run as administrator
  • Select Your main drive and accept the warning if you get one
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
Posted Image
Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programs on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

To learn more about how to protect yourself while on the internet read these two articles:
How did I get infected in the first place ?
So how did I get infectd in the first place

Keep safe :wave:
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#17
doubleO7

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THANK YOU SOOO MUCH FOR ALL OF YOUR HELP!!!!!!!!!!!!
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#18
Crowbar

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You are very welcome. I am going to leave this open a little longer if you need to ask any questions or have any new issues. If it gets closed and you need it open, just Private Message me.

:thumbsup:
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#19
doubleO7

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I was attempting to reinstall Microsoft Office from the key directly from Microsoft's site (I purchased about a year ago) and was not able to complete. It would go through the entire process and then state some error and NOW it will not let me connect to out wireless network (which our other computer (this one) is connected just fine.

Troublshooting report says wireless capability is turned off?
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#20
Crowbar

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Hi again -
Let's take a quick look at some of your settings -

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Devices
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
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#21
Crowbar

Crowbar

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Hi, it's been a few days since I have heard back from you, just checking in.
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#22
Crowbar

Crowbar

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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