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now indows update works, no homegroups, cannot install office [Closed]


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#46
Essexboy

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OK download the attached zip file to your desktop and extract the folder to your desktop
https://dl.dropbox.c...b4025cf4049.zip
Right click the folder and select Copy to..
In the dialogue select C:\Windows\winsxs
Select copy
OK the UAC prompts to copy it
[attachment=63135:Capture.JPG]

Reboot the computer and try windows updates again
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#47
nobbyburton

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Sorry: I'm stuck! Am unable to follow instructions and am getting a dialog box: The destination already contains a folder name x86.............


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#48
Essexboy

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Allow it to overwrite the file as your current copy appears to be corrupted

Right click the folder on the desktop and select copy
Go to C:\Windows\winsxs
Right click and select paste
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#49
nobbyburton

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It asks if I should merge?
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#50
nobbyburton

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Have overwritten the files and rebooted. Checked for updates for still only get error code. :confused:


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#51
Essexboy

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Darn I thought I was on a winner there, OK I will do a bit more research back soon
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#52
nobbyburton

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So did I! Thanks
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#53
Essexboy

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OK could you attach the surt log it will be located here

C:\Windows\Logs\CBS folder\CheckSur.log
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#54
Essexboy

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One further check, as I feel it may be a trusted installer problem of some sort

Open windows explorer and Right Click system32
Select Properties
Select Security
Click Advanced
Click Owner
Does TrustedInstaller appear in the box indicated
[attachment=63166:Capture.JPG]
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#55
nobbyburton

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Is this the log? Windows explorer only gives the libraries. How do I find system 32?

Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2013-02-08 13:01

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS Catalog Missing 0x00000002 servicing\Packages\Package_17_for_KB2545698~31bf3856ad364e35~amd64~~6.1.1.3.cat

Checking Package Watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_for_KB2524375_SP1~31bf3856ad364e35~amd64~~6.1.1.1 Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_for_KB2524375_SP1~31bf3856ad364e35~amd64~~6.1.1.1 Package registry presence failed, possibly an orphaned package on package watchlist

Checking Component Watchlist

Checking Packages
(f) CBS Registry Error 0x80070002 Package_1_for_KB2484033~31bf3856ad364e35~amd64~~6.1.1.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_1_for_KB2484033~31bf3856ad364e35~amd64~~6.1.1.0 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_2_for_KB2484033~31bf3856ad364e35~amd64~~6.1.1.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_2_for_KB2484033~31bf3856ad364e35~amd64~~6.1.1.0 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_2_for_KB2507618~31bf3856ad364e35~amd64~~6.1.1.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_2_for_KB2507618~31bf3856ad364e35~amd64~~6.1.1.0 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_3_for_KB2507618~31bf3856ad364e35~amd64~~6.1.1.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_3_for_KB2507618~31bf3856ad364e35~amd64~~6.1.1.0 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_74_for_KB2570791~31bf3856ad364e35~amd64~~6.1.1.1 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_for_KB2484033_SP1~31bf3856ad364e35~amd64~~6.1.1.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_for_KB2484033_SP1~31bf3856ad364e35~amd64~~6.1.1.0 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_for_KB2507618_SP1~31bf3856ad364e35~amd64~~6.1.1.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_for_KB2507618_SP1~31bf3856ad364e35~amd64~~6.1.1.0 failed to get Visibility

Checking Component Store
(f) CSI Payload File Missing 0x00000000 dpx.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 poqexec.exe amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 cmiadapter.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 CbsCore.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 apircl.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 CntrtextInstaller.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 smiengine.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 drvstore.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 PkgMgr.exe amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 wdscore.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 smipi.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 cmiv2.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 wcp.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 wrpint.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 wbemcore.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 wmicmiplugin.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f

Summary:
Seconds executed: 393
Found 32 errors
CSI Payload File Missing Total count: 16
CBS Catalog Missing Total count: 1
CBS Registry Error Total count: 13
CBS Watchlist Package Missing Total count: 2

Unavailable repair files:
servicing\packages\Package_17_for_KB2545698~31bf3856ad364e35~amd64~~6.1.1.3.mum
servicing\packages\Package_17_for_KB2545698~31bf3856ad364e35~amd64~~6.1.1.3.cat





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#56
Essexboy

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(f) CSI Payload File Missing 0x00000000 dpx.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 poqexec.exe amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 cmiadapter.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 CbsCore.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 apircl.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 CntrtextInstaller.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 smiengine.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 drvstore.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 PkgMgr.exe amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 wdscore.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 smipi.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 cmiv2.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 wcp.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 wrpint.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 wbemcore.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f
(f) CSI Payload File Missing 0x00000000 wmicmiplugin.dll amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f

Looks like I was on the right track

Go start > Computer . Select drive C
[attachment=63168:Capture1.JPG]

Select Windows and then system32
[attachment=63169:Capture.JPG]
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#57
nobbyburton

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Sorry - I've found it. In the box current owner: TrustedInstaller. In the change owner to box: Owner(Owner-PC\Owner)


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#58
Essexboy

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OK that is good

Could you now re-run the SURT tool please and post the log so that I can see what files are still missing or corrupt
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#59
nobbyburton

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Have re-run the SURT tool. Where do I find the log - sorry? :help:
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#60
Essexboy

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Not a problem, :) C:\Windows\Logs\CBS folder\CheckSur.log
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