[sarah21]

Hi hoping someone can give me some advice.i have recently discovered that i am unable to go to any antivirus pages to download anything , if i go on google and try to get it to take me to the antimalware page,norton ,avg ect google comes back with "oops google cannnot take you to the web page" or internet explorer cannot display the web page.
i had antimalware installed on my laptop and never had a problem with it before but i went to click on the icon the other day and it would not open up for me then a few days ago when i went on to my barclays online banking page as normal a seperate window came up asking for all my details , passwords , mothers maiden name ,account numbers ect which i didnt fill in cos i didnt like the look of it . i rang the bank and they said they would put a block on my online banking and said i probley have a virus on my computer.
question is how do get a new antivirus on my laptop if google or any other page wont take me to these pages in the first place? i can go on any other page as long as it isnt malware, avg ect
sarah x

[Advertisements]

Hi there lets see if we can get you fixed

Download OTL to your Desktop
Secondary link

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
  
  
• Select All Users
• Under the Custom Scan box paste this in
  
  netsvcs
  BASESERVICES
  %SYSTEMDRIVE%\*.exe
  /md5start
  services.*
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  winsock.*
  /md5stop
  CREATERESTOREPOINT
  
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Post both logs

THEN

Download aswMBR.exe ( 4.5mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan




On completion of the scan click save log, save it to your desktop and post in your next reply

[Essexboy]

Hi there lets see if we can get you fixed

Download OTL to your Desktop
Secondary link

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
  
  
• Select All Users
• Under the Custom Scan box paste this in
  
  netsvcs
  BASESERVICES
  %SYSTEMDRIVE%\*.exe
  /md5start
  services.*
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  winsock.*
  /md5stop
  CREATERESTOREPOINT
  
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Post both logs

THEN

Download aswMBR.exe ( 4.5mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan




On completion of the scan click save log, save it to your desktop and post in your next reply

[sarah21]

hi thanks for replying but my laptop wont let me download it , it says

[Essexboy]

Is it OTL ? If so use this link https://dl.dropbox.c...3555776/OTL.exe

[sarah21]

Yeah only goes to 2% then says cannot download , will try the other link now , thanks

[sarah21]

wont let me download that either

[Essexboy]

Can you use another computer and download the following to a USB drive and then run it from there on the sick computer

But see if you can download this OTL first
[attachment=63065:OTL.zip]
If you can unzip to your desktop and run

• Download RogueKiller and save it on your desktop.
  
  NOTE: If using IE8 or better Smartscreen Filter will need to be disabled
  
• Quit all programs
• Start RogueKiller.exe.
• Wait until Prescan has finished ...
• Click on Scan

• Wait for the end of the scan.
• The report has been created on the desktop.
• Click on the Delete button.

• The report has been created on the desktop.

• Next click on the ShortcutsFix
  
• The report has been created on the desktop.

Please post: All RKreport.txt text files located on your desktop.

[sarah21]

ive tried all that and it still wont let me , ive cleared all cookies , done a system restore , i cnt do it from another computer one already has something wrong with it and my b/friends was that slow he bought a tablet in the end cos he had enough of it. i dont know what else to do

[Essexboy]

Could you try and download this zip to your desktop
[attachment=63092:programme.zip]
Extract the programme and run it

[sarah21]

hiya wont let me open it.so far ive tried to download antimalware onto a usb stick from the good laptop then install onto the infected one , keeps saying check the path ?and saying shortcut for everything, itried the same thing a few times just keep sayin the same thing so then i tried burning it to disc and doing it that way but it says runtime error 53? ,ive doen it compressed , desk icon ,nothing works ive had enough now , and the only other option i can thinkof is to set it back to factory reset , wonder weather that would get rid of it altogether ? ive got back up discs to reinstall ,

[sarah21]

i just tried to extract again and it now says your files are invalid or corrupted

[Essexboy]

Could you reboot to safe mode and let me know whether there is the option "Repair my Computer"

Also are the discs recovery discs or windows discs

[sarah21]

the discs are just discs ibought and i downe the back up on them, i will put in safe mode again and get back to you shortly

[Essexboy]

If you can get to the safe mode menu then select safe mode with networking and try to download OTL from there

[sarah21]

yeah it does say repair my computer