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#46
JoPopey

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Will run this list you gave me, as I said in one of my emails I am not a computer techie, and in that vain I thought there was only one desktop that was the C Drive, hence my mistake. I will ask someone else for help in the meantime.
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#47
Dakeyras

Dakeyras

    Anti-Malware Mammoth

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Hi. :)

I'm Dakeyras and I am going to try to assist you with your problems...

Will run this list you gave me, as I said in one of my emails I am not a computer techie, and in that vain I thought there was only one desktop that was the C Drive, hence my mistake.

OK I will take into account what you have mentioned and not to worry...For now just let myself know when you have completed the last set of prior instructions provided by my well respected colleague godawgs and we will go from there OK.
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#48
JoPopey

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I have followed the last instructions to the best of my know how.
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#49
Dakeyras

Dakeyras

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Acknowledged, I will post back some instructions in due course. :)
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#50
Dakeyras

Dakeyras

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Hi. :)

A few questions first as follows...

1 - How old is your computer and did it come with Windows 7 pre-installed or was it upgraded to the present Operating System ?

2 - Are there actually two Hard-Drives and or is it merely one drive spilt into two partitions ? If not sure not a problem OK as we can check that out if the need.

3 - Click on Start(Windows 7 Orb) >> Computer >> double click on the icon for the C drive, is there a folder named Windows present ? If not double click on the icon for the D drive and check etc.
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#51
JoPopey

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Hi there,

In answer to your questions, my computer is 7 years old but it was upgraded with Windows 7 about 3 years ago.

There are two Drives WinC that has 35.0GB space. And Data D 113GB space.

On the C Drive there is a folder called Windows yes,
Thanks for your help in advance.

For some reason I didn't receive an email to say you had posted a reply, I logged on instead and checked, how can I change this?.

Thanks again
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#52
Dakeyras

Dakeyras

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Hi. :)

For some reason I didn't receive an email to say you had posted a reply, I logged on instead and checked, how can I change this?.

May just be one of those things as can occur from time to time but probably be a good idea to ensure you are still subscribed to this actual topic, how to so can be read here. So in your case merely check you are still subscribed and if not select it again etc.

Or alternatively at the top of this topic if one of the blue buttons says Watch Topic, click on that and you will be automatically subscribed again.

In answer to your questions, my computer is 7 years old but it was upgraded with Windows 7 about 3 years ago.

There are two Drives WinC that has 35.0GB space. And Data D 113GB space.

On the C Drive there is a folder called Windows yes,
Thanks for your help in advance.

Thank you for the clarification and you're most welcome!

Next:

Do you have a Windows 7 32 Bit Installation DVD ?

Hard-Drive Free Space Advice:

Now going from part of the header from the last OTL log you posted here it appears the actual main drive with the Operating System installed on is running short of actual free space:-

Drive C: | 35.06 Gb Total Space | 2.74 Gb Free Space | 7.83% Space Free | Partition Type: NTFS

This is considered dangerously low in my humble opinion. A Hard-Drive requires a bare minimum of 15% available free space to be able to function correctly, but at least 25% is far better...

I advise you consider uninstalling some software you do not need and or move any documents/files/pictures etc to a form of removable storage media. Or move some of the latter to the D drive itself for example.

This is just my friendly advice as the lack of current Hard-Drive space will be impacting on overall system performance. Plus eventually any type of system maintenance will prove to be problematic and the machine may even cease to boot up at all in the worst case scenario.

Set download Location as Desktop on the C Drive:

Carry out the below as follows for both browsers installed on your machine...

For Internet Explorer:-

  • Launch the browser >> click on the Gear icon in the upper left hand corner of the window >> View downloads
  • In the View Downloads - Windows Internet Explorer window that has now appeared >> click on Options
  • Now in the Download Options window that has now appeared >> click on the Browse... tab >>
  • The Select a default destination folder for your downloads window should now have appeared >> click on Desktop >> Select Folder >> OK >> Close
For Mozilla Firefox:-

  • Launch the browser >> click on Tools >> Options >> ensure the General tab is selected
  • Under the Downloads heading >> click on the Browse... tab >> when the Choose Download Folder appears
  • Click on Desktop >> Select Folder >> OK
Note: When I give the all clear you may reset the download location for both browsers back to the defualt/downloads folder if you so wish.

Scan with DDS:

Please download DDS and save it to your Desktop from here.

Alternate downloads are here or here.

  • Disable any script blocker(if installed), and then double click on DDS to run the tool.
  • When done, DDS will have created two logs on the desktop:
  • DDS.txt
  • Attach.txt
  • Please post the contents of these two Notepad files in your next reply.
Next:

When completed the above, please post back the following in the order asked for:

  • How is you computer performing now, any further symptoms and or problems encountered ?
  • Answer to my Windows 7 32 Bit Installation DVD query.
  • Both DDS logs. <-- Post them individually please, IE: one Log per post/reply.

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#53
JoPopey

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Hello, Thank you for helping.

I would love to get rid of some of the programs off the C Drive but am not sure which I can delete safely, any tips. Computer running ok at moment although I cannot access Hotmail today, not sure why as there is no problem with it as I have checked online. Another thing that happens is files keep being locked, when i have not done this...annoying !!

I will update you of any symptoms? I deleted a few files from desktop and was given the option of going to Programs to uninstall I searched for them there and they were not there, is this normal?

No I do not have Windows & 32 Bit installation DVD.

Here is the first log, i will send the second one in another post as you say to do.

Cheers
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16464
Run by Jo at 12:49:47 on 2013-02-25
Microsoft Windows 7 Professional 6.1.7601.1.1252.44.1033.18.1982.875 [GMT 0:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe
C:\Users\Jo\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\svchost.exe -k SDRSVC
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/
uDefault_Search_URL = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\programdata\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
TB: Easy-WebPrint: {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - c:\program files\canon\easy-webprint\Toolband.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [Gadwin PrintScreen] "c:\program files\gadwin systems\printscreen\PrintScreen.exe" /nosplash
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [WinPatrol] c:\program files\billp studios\winpatrol\WinPatrol.exe -expressboot
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe
StartupFolder: c:\users\jo\appdata\roaming\micros~1\windows\startm~1\programs\startup\dropbox.lnk - c:\users\jo\appdata\roaming\dropbox\bin\Dropbox.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office12\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Resource.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Resource.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Resource.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Resource.dll/RC_Print.html
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
.
INFO: HKLM has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {CAFEEFAC-0017-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{3028E9AA-0C2D-45B0-A428-1EDCE1C22515} : DHCPNameServer = 192.168.1.1
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\25.0.1364.97\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\jo\appdata\roaming\mozilla\firefox\profiles\0g2su0gn.default-1355390140088\
FF - prefs.js: browser.search.defaulturl -
FF - prefs.js: browser.search.selectedEngine -
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\google\update\1.3.21.135\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\real\realplayer\netscape6\nprpplugin.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\programdata\real\realplayer\browserrecordplugin\mozillaplugins\nprpchromebrowserrecordext.dll
FF - plugin: c:\programdata\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_6_602_168.dll
FF - plugin: c:\windows\system32\npDeployJava1.dll
FF - plugin: c:\windows\system32\npmproxy.dll
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2013-1-20 195296]
R1 cmderd;COMODO Internet Security Eradication Driver;c:\windows\system32\drivers\cmderd.sys [2012-11-7 19632]
R1 cmdGuard;COMODO Internet Security Sandbox Driver;c:\windows\system32\drivers\cmdGuard.sys [2012-11-7 494416]
R1 cmdHlp;COMODO Internet Security Helper Driver;c:\windows\system32\drivers\cmdhlp.sys [2012-11-7 36072]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2013-2-7 58680]
R2 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2012-8-30 100328]
R3 AVEO;STARTEC UVC Driver;c:\windows\system32\drivers\AVEOdcnt.sys [2011-10-24 278528]
R3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\NisSrv.exe [2013-1-27 295232]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2009-11-5 230912]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-1-8 161536]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);c:\windows\system32\drivers\ssudbus.sys [2012-9-19 83168]
S3 fssfltr;fssfltr;c:\windows\system32\drivers\fssfltr.sys [2010-11-10 39272]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2011-5-13 1492840]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2012-11-18 14848]
S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]
S3 SWDUMon;SWDUMon;c:\windows\system32\drivers\SWDUMon.sys [2012-8-17 13024]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2012-11-18 49664]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-7-27 1343400]
.
=============== Created Last 30 ================
.
2013-02-25 11:39:45 6954968 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{e0405fad-cef5-45ab-ba3f-548203e8ac2a}\mpengine.dll
2013-02-24 09:40:20 6954968 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2013-02-23 20:22:59 -------- d-sh--w- C:\$RECYCLE.BIN
2013-02-17 21:44:19 -------- d-----w- c:\users\jo\appdata\roaming\FlvtoConverter
2013-02-16 22:13:50 -------- d-----w- c:\program files\V92Modem
2013-02-16 21:29:47 -------- d-----w- c:\windows\TempB325CB1A-1160-D6FE-78D5-8DC68E097F12-Signatures
2013-02-16 21:20:26 -------- d-----w- c:\windows\Temp864A00A4-59C9-FA78-CD34-AE77046CB9FA-Signatures
2013-02-14 09:24:26 -------- d--h--w- c:\windows\AxInstSV
2013-02-13 08:36:16 2347008 ----a-w- c:\windows\system32\win32k.sys
2013-02-13 08:35:50 3967848 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-02-13 08:35:49 3913064 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-02-13 08:35:44 1293672 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-02-13 08:35:43 187752 ----a-w- c:\windows\system32\drivers\FWPKCLNT.SYS
2013-02-13 08:35:39 169984 ----a-w- c:\windows\system32\winsrv.dll
2013-02-12 12:58:49 71024 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-02-12 12:58:49 691568 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-02-11 12:23:12 -------- d-----w- C:\ArcSoft
2013-02-11 11:51:14 -------- d-----w- c:\program files\Mozilla Maintenance Service
2013-02-10 11:28:50 81920 ----a-w- c:\windows\eSellerateControl350.dll
2013-02-10 11:28:50 356352 ----a-w- c:\windows\eSellerateEngine.dll
2013-02-10 11:28:50 274432 ----a-w- c:\windows\system32\ssleay32.dll
2013-02-10 11:28:50 1122304 ----a-w- c:\windows\system32\libeay32.dll
2013-02-07 18:57:18 21104 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-02-07 18:57:18 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-02-07 17:41:30 58680 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2013-02-07 10:24:34 -------- d-----w- c:\users\jo\appdata\roaming\SmartSoftOCRHelper
2013-02-07 10:21:12 -------- d-----w- c:\users\jo\appdata\roaming\Smart PDF Converter
2013-02-07 09:29:16 -------- d-----w- c:\users\jo\appdata\roaming\Strongvault
2013-02-07 09:28:36 -------- d-----w- c:\program files\common files\MSSoap
2013-02-07 09:28:30 -------- d-----w- c:\users\jo\appdata\local\Strongvault Online Backup
2013-02-07 09:28:21 -------- d-----w- c:\users\jo\appdata\local\Stronghold_LLC
2013-02-07 09:27:48 -------- d-sh--w- c:\windows\system32\AI_RecycleBin
2013-02-07 09:27:35 -------- d-----w- c:\programdata\Strongvault Online Backup
2013-02-07 09:26:17 -------- d-----w- c:\users\jo\appdata\roaming\DSite
2013-01-28 09:32:59 -------- d-----r- c:\program files\Skype
.
==================== Find3M ====================
.
2013-02-25 11:38:23 861088 ----a-w- c:\windows\system32\npDeployJava1.dll
2013-02-25 11:38:23 782240 ----a-w- c:\windows\system32\deployJava1.dll
2013-02-05 22:58:22 13024 ----a-w- c:\windows\system32\drivers\SWDUMon.sys
2013-01-20 15:59:04 195296 ----a-w- c:\windows\system32\drivers\MpFilter.sys
2013-01-20 15:59:04 100328 ----a-w- c:\windows\system32\drivers\NisDrvWFP.sys
2013-01-17 01:28:58 232336 ------w- c:\windows\system32\MpSigStub.exe
2013-01-08 22:11:21 1800704 ----a-w- c:\windows\system32\jscript9.dll
2013-01-08 22:03:20 1129472 ----a-w- c:\windows\system32\wininet.dll
2013-01-08 22:03:12 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2013-01-08 21:59:02 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2013-01-08 21:58:29 420864 ----a-w- c:\windows\system32\vbscript.dll
2013-01-08 21:56:23 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2012-12-16 14:13:28 295424 ----a-w- c:\windows\system32\atmfd.dll
2012-12-16 14:13:20 34304 ----a-w- c:\windows\system32\atmlib.dll
2012-12-12 21:37:56 4472832 ----a-w- c:\windows\system32\GPhotos.scr
2012-12-07 12:26:17 308736 ----a-w- c:\windows\system32\Wpc.dll
2012-12-07 12:20:43 2576384 ----a-w- c:\windows\system32\gameux.dll
2012-11-30 04:47:45 293376 ----a-w- c:\windows\system32\KernelBase.dll
2012-11-30 02:55:25 271360 ----a-w- c:\windows\system32\conhost.exe
2012-11-30 02:38:59 6144 ---ha-w- c:\windows\system32\api-ms-win-security-base-l1-1-0.dll
2012-11-30 02:38:59 4608 ---ha-w- c:\windows\system32\api-ms-win-core-threadpool-l1-1-0.dll
2012-11-30 02:38:59 3584 ---ha-w- c:\windows\system32\api-ms-win-core-xstate-l1-1-0.dll
2012-11-30 02:38:59 3072 ---ha-w- c:\windows\system32\api-ms-win-core-util-l1-1-0.dll
.
============= FINISH: 12:56:24.86 ===============
  • 0

#54
JoPopey

JoPopey

    Member

  • Topic Starter
  • Member
  • PipPip
  • 93 posts
Here is the other Log (Attach)
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 27/07/2010 20:45:10
System Uptime: 25/02/2013 11:42:07 (1 hours ago)
.
Motherboard: Foxconn | | P4M890-8237
Processor: Intel® Pentium® D CPU 2.80GHz | Socket 775 | 2799/200mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 35 GiB total, 5.779 GiB free.
D: is FIXED (NTFS) - 114 GiB total, 42.401 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: COMODO Internet Security Firewall Driver
Device ID: ROOT\LEGACY_INSPECT\0000
Manufacturer:
Name: COMODO Internet Security Firewall Driver
PNP Device ID: ROOT\LEGACY_INSPECT\0000
Service: inspect
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: adfs
Device ID: ROOT\LEGACY_ADFS\0000
Manufacturer:
Name: adfs
PNP Device ID: ROOT\LEGACY_ADFS\0000
Service: adfs
.
Class GUID:
Description: PCI Modem
Device ID: PCI\VEN_2000&DEV_2800&SUBSYS_2800122D&REV_02\3&2411E6FE&1&30
Manufacturer:
Name: PCI Modem
PNP Device ID: PCI\VEN_2000&DEV_2800&SUBSYS_2800122D&REV_02\3&2411E6FE&1&30
Service:
.
==== System Restore Points ===================
.
RP708: 23/02/2013 20:39:16 - CLEAN
RP709: 24/02/2013 09:39:52 - Windows Update
RP710: 25/02/2013 11:37:28 - Installed Java 7 Update 15
RP711: 25/02/2013 12:20:20 - Removed Java 7 Update 15
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
ABBYY FineReader 6.0 Sprint
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Premiere Pro CS4
Adobe Reader X (10.1.6)
Adobe Setup
Apple Application Support
Apple Software Update
ArcSoft MediaImpression 2
Canon Setup Utility 2.0
CCleaner
CDBurnerXP
D3DX10
Dropbox
Easy-WebPrint
Gadwin PrintScreen
Google Chrome
Google Earth Plug-in
Google Update Helper
Hotfix for Microsoft .NET Framework 4 Client Profile (KB2461678)
iTunes
Junk Mail filter update
Malwarebytes Anti-Malware version 1.70.0.1100
Mavis Beacon Teaches Typing 9.0.0
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Image Composite Editor
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Mozilla Firefox 19.0 (x86 en-US)
Mozilla Maintenance Service
MrSmooth
MSVC80_x86_v2
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB2721691)
MSXML 4.0 SP3 Parser (KB2758694)
MyFreeCodec
OGA Notifier 2.0.0048.0
Olympus DSS Player 2002
OLYMPUS Master 2
OLYMPUS Studio 2
PC Connectivity Solution
Picasa 3
Plustek OpticBook 3600
PRINCE2 Event Prep
Prism Video File Converter
QuickTime
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealPlayer
Realtek AC'97 Audio
RealUpgrade 1.1
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Skype™ 6.1
Spotify
Strongvault Online Backup
Ten Thumbs 4.1.1
TuneUp Utilities Language Pack (en-GB)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2767848) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
V92 PCI Voice Faxmodem
VLC media player 1.0.1
Windows Driver Package - Nokia pccsmcfd (08/22/2008 7.0.0.0)
Windows Driver Package - OLYMPUS IMAGING CORP. (OlyFirCam) OlyFirCam (06/28/2007 2.2.0.0)
Windows Driver Package - OLYMPUS IMAGING CORP. (OlyUsbCam) OlyUsbCam (12/28/2006 1.0.0.0)
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Mail
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
.
==== Event Viewer Messages From Past Week ========
.
25/02/2013 11:44:41, Error: Microsoft-Windows-WMPNSS-Service [14324] - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(WindowsMediaPlayer) encountered error '0x80004002'. If possible, reinstall Windows Media Player.
25/02/2013 11:43:19, Error: Service Control Manager [7024] - The HomeGroup Listener service terminated with service-specific error %%-2147467262.
25/02/2013 11:42:39, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: inspect TfFsMon TfSysMon
25/02/2013 11:42:37, Error: Service Control Manager [7000] - The adfs service failed to start due to the following error: The system cannot find the file specified.
22/02/2013 20:47:23, Error: Service Control Manager [7030] - The PEVSystemStart service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
21/02/2013 21:02:29, Error: Service Control Manager [7024] - The Background Intelligent Transfer Service service terminated with service-specific error %%-2147023781.
21/02/2013 21:02:29, Error: Microsoft-Windows-Bits-Client [16392] - The BITS service failed to start. Error 0x8007045B.
20/02/2013 18:20:07, Error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
20/02/2013 09:42:27, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: TfFsMon TfSysMon
20/02/2013 09:42:18, Error: Microsoft Antimalware [2004] - Microsoft Antimalware has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures. Signatures Attempted: Current Error Code: 0x80070002 Error description: The system cannot find the file specified. Signature version: 0.0.0.0;0.0.0.0 Engine version: 0.0.0.0
20/02/2013 09:22:00, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.145.68.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9203.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
20/02/2013 09:07:32, Error: Service Control Manager [7043] - The Windows Update service did not shut down properly after receiving a preshutdown control.
20/02/2013 09:02:56, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.145.3.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9203.0 Error code: 0x8024001e Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
18/02/2013 13:35:54, Error: volsnap [36] - The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
18/02/2013 08:08:06, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.143.2461.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9103.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
18/02/2013 07:57:46, Error: Microsoft Antimalware [2004] - Microsoft Antimalware has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures. Signatures Attempted: Current Error Code: 0x80070002 Error description: The system cannot find the file specified. Signature version: 0.0.0.0;0.0.0.0 Engine version: 0.0.0.0
.
==== End Of File ===========================
  • 0

#55
JoPopey

JoPopey

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I have a system folder called Jo which I made with previous person helping me, it contains a copy of all my files on can I delete this...am not sure how to as can access via start orb and typing Jo in???

Thankyou
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#56
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,684 posts
Hi. :)

I would love to get rid of some of the programs off the C Drive but am not sure which I can delete safely, any tips. Computer running ok at moment although I cannot access Hotmail today, not sure why as there is no problem with it as I have checked online. Another thing that happens is files keep being locked, when i have not done this...annoying !!

I will update you of any symptoms? I deleted a few files from desktop and was given the option of going to Programs to uninstall I searched for them there and they were not there, is this normal?

Acknowledged and we will address such in due course after we get a few fairly basic fixes completed...

Though as it stands the actual overall size of the main Hard-Drive is a tad on the small size being only 35 GB to start with for a modern Operating System such as Windows 7. Not to worry though we can see what can be done as mentioned prior.

I have a system folder called Jo which I made with previous person helping me, it contains a copy of all my files on can I delete this...am not sure how to as can access via start orb and typing Jo in???

Not quite sure what you mean so could elaborate please, as in what exactly is in this folder and can you recall where it was saved to ?

Next:

No I do not have Windows & 32 Bit installation DVD.

As it stands not having any means to access the System Recovery Options in the event your machine becomes un-bootable is not good...However there is a way around this if you actually create Startup Repair Disk.

Click on the link below and follow the instructions:-

How to create a Windows 7 Startup Repair Disk

Once created/done, inform myself in your next reply and we may just be using this disk to implement some repairs if the need etc.

Next:

Temporarily disable WinPatrol(so it will not hinder the below, it will automatically start after the system reboot):-

  • Right click on the WinPatrol system tray icon.
  • Select Exit Program.
Reset Trusted Zone:

  • Right-click Here and select Save target as... to download WinHelp2002's DelDomains.inf.
  • Please save the file to the desktop.
  • Right-click on DelDomains.inf >> Install
StartUpLite:

Please download this small application from here to the dektop

It is very simple to use and quite effective and will advise about any unnecessary system startups that can be safely removed.

Merely right-click on startuplite-setup-1.07.exe and and select Run as Administrator >> follow the prompts.

Disable Sidebar:

If not aware Windows Sidebar(gadgets) has the potential to comprise the security of a machine it is running on as mentioned here. So it would be best to disable this feature.

  • Download the Disable Windows Sidebar and Gadgets Fixt it on this page to your desktop.
  • Once downloaded, double-click on MicrosoftFixit50906.msi >> follow the prompts >> reboot your machine if not advised to do so.
Next:

Let myself know when completed the above, if able to create a Startup Repair Disk. Then we will go from there, thank you.
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#57
JoPopey

JoPopey

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Hi there,

Just to let you know, I do have a system repair disc i made ages ago Windows 7 32 bit, is this the same thing ??? In the meantime I will follow your instruction, as I said Im not a techie !!! Thanks
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#58
Dakeyras

Dakeyras

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Just to let you know, I do have a system repair disc i made ages ago Windows 7 32 bit, is this the same thing ???

Indeed it is, so can skip that part etc...

In the meantime I will follow your instruction, as I said Im not a techie !!! Thanks

Acknowledged/you're welcome! :)
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#59
JoPopey

JoPopey

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Hi there, Just done the above, have realized that my system repair disc i made a while back will probably be good to use, however I have made another and completed all the instructions, also deleted some files so 7 GB free on C Drive at mo, probably still not enough, thankful for your help so far, I now have hotmail but it is taking ages to do anything also lots of files still locked. I tried to remove Avast Software and it said need permission also Avg need system permission, all very confusing as it didnt used to be like this.
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#60
Dakeyras

Dakeyras

    Anti-Malware Mammoth

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Hi. :)

Just done the above, have realized that my system repair disc i made a while back will probably be good to use, however I have made another and completed all the instructions

Fair play/good...we will use that(one of them) as I mentioned prior in due course. For now we will try and rectify the other issues etc.

also deleted some files so 7 GB free on C Drive at mo, probably still not enough

Good, did this include the folder you mentioned prior ?

Below is some software presently installed that is neither Operating System or Security related that is not really required unless you wish to keep that is.

Since it is your machine after-all, my advice is decide which you do not really need and or use very often and uninstall:-

ABBYY FineReader 6.0 Sprint
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Premiere Pro CS4
Adobe Reader X (10.1.6)
Adobe Setup
Apple Application Support
Google Chrome
Google Earth Plug-in
Google Update Helper
Mavis Beacon Teaches Typing 9.0.0
Microsoft Silverlight
Mozilla Maintenance Service
MyFreeCodec
OLYMPUS Master 2
OLYMPUS Studio 2
PC Connectivity Solution
Picasa 3
Plustek OpticBook 3600
PRINCE2 Event Prep
Prism Video File Converter
QuickTime
RealUpgrade 1.1
Skype™ 6.1
Spotify
Strongvault Online Backup
Ten Thumbs 4.1.1
TuneUp Utilities Language Pack (en-GB)
VLC media player 1.0.1


To do so click on Start(Windows 7 Orb) >> Control Panel >> Programs and Features and to uninstall any of the above >> click once on it to highlight >> then click on Uninstall/Change and follow the prompts.

Next:

I now have hotmail but it is taking ages to do anything also lots of files still locked.

This should improve once more actual Hard-Drive free space is created as these symptoms can be a sign of the aforementioned. Just keep myself informed about this and if the need we can in due course look into it more specifically.

Next:

I tried to remove Avast Software and it said need permission also Avg need system permission, all very confusing as it didnt used to be like this.

Which version exact version of Avast Anti-Virus did have you had installed can you recall ?

I can see some remnants of both but what exactly are you trying to remove as in where and what etc ?

Next:

Let myself know when created some more free Hard-Drive space, inform myself exactly what you opted to uninstall and answer my few queries and we will go from there OK.
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