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ZoomEx virus via PrivatizeVPN [Solved]


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#16
coljay00

coljay00

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To date, computer is working well. I made a mistake with the first Java folder. Somehow, I clicked out of the window before I could check the bold entries, and I couldn't get back. So, those entries, only the "leftover files etc", were not deleted. Is this something that should or could be corrected? The other three folders had no issues.

Reports below

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org

Database version: v2013.02.10.08

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Colin :: COLINWS [administrator]

2/10/2013 4:04:17 PM
mbam-log-2013-02-10 (16-04-17).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 241262
Time elapsed: 8 minute(s), 24 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|StartMenuLogoff (PUM.Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully.

Folders Detected: 0
(No malicious items detected)

Files Detected: 3
C:\Documents and Settings\All Users\Application Data\WxDFastUpdater\ix_updater.exe (Trojan.Dropper.H) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\OptimizerPro\ix_updater.exe (Trojan.Dropper.H) -> Quarantined and deleted successfully.
C:\Documents and Settings\Colin\My Documents\Downloads\Miro_setup.exe (PUP.BundleInstaller.OI) -> Quarantined and deleted successfully.

(end)



Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:30:15 PM, on 2/10/2013
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Fingerprint Sensor\AtService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\Program Files\ActivIdentity\ActivClient\accoca.exe
C:\WINDOWS\system32\agrsmsvc.exe
C:\WINDOWS\system32\ChgService.exe
C:\Program Files\CrashPlan\CrashPlanService.exe
c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTChangeFilterService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton 360 Premier Edition\Engine\6.4.1.14\ccSvcHst.exe
C:\Program Files\NVIDIA Corporation\Performance Drivers\nvPDsvc.exe
C:\Program Files\Nuance\PDF Professional 5\PDFProFiltSrv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\TightVNC\tvnserver.exe
C:\Program Files\Western Digital\WD SmartWare\WDDMService.exe
C:\Program Files\Western Digital\WD Drive Manager\WDDriveService.exe
C:\Program Files\Western Digital\WD SmartWare\WDRulesEngine.exe
C:\Program Files\WiTopia\WiTopiaService.exe
C:\WINDOWS\system32\mqsvc.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\Western Digital\WD SmartWare\WDFME.exe
C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\WINDOWS\System32\vssvc.exe
C:\Program Files\Norton 360 Premier Edition\Engine\6.4.1.14\ccSvcHst.exe
c:\Program Files\Hewlett-Packard\IAM\Bin\AsGHost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe
c:\Program Files\ActivIdentity\ActivClient\acevents.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\snuvcdsm.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
C:\Program Files\Western Digital\WD Apps\WDDriveAutoUnlock.exe
C:\Program Files\Western Digital\WD SmartWare\WDDMStatus.exe
C:\Program Files\WiTopia\WiTopia.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\CrashPlan\CrashPlanTray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\Colin\Local Settings\Application Data\Google\Google Talk Plugin\googletalkplugin.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Documents and Settings\Colin\Desktop\Pueblo Verde House\Downloads\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.h...&bd=all&pf=cmnb
F2 - REG:system.ini: Shell=
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360 Premier Edition\Engine\6.4.1.14\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360 Premier Edition\Engine\6.4.1.14\IPS\IPSBHO.DLL
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: ZeonIEEventHelper Class - {DA986D7D-CCAF-47B2-84FE-BFA1549BEBF9} - C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll
O2 - BHO: Credential Manager for HP ProtectTools - {DF21F1DB-80C6-11D3-9483-B03D0EC10000} - c:\Program Files\Hewlett-Packard\IAM\Bin\ItIEAddIn.dll
O3 - Toolbar: Nuance PDF - {E3286BF1-E654-42FF-B4A6-5E111731DF6B} - C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360 Premier Edition\Engine\6.4.1.14\coIEPlg.dll
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [accrdsub] "c:\Program Files\ActivIdentity\ActivClient\accrdsub.exe"
O4 - HKLM\..\Run: [PTHOSTTR] c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE /Start
O4 - HKLM\..\Run: [CognizanceTS] rundll32.exe c:\PROGRA~1\HEWLET~1\IAM\Bin\ASTSVCC.dll,RegisterModule
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\Hewlett-Packard\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [snuvcdsm] C:\WINDOWS\snuvcdsm.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UpdateService\ISUSPM.exe -startup
O4 - HKLM\..\Run: [WD Drive Unlocker] C:\Program Files\Western Digital\WD Apps\WDDriveAutoUnlock.exe
O4 - HKLM\..\Run: [WD Quick View] C:\Program Files\Western Digital\WD SmartWare\WDDMStatus.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKCU\..\Run: [WiTopia] C:\Program Files\WiTopia\WiTopia.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: CrashPlan Tray.lnk = C:\Program Files\CrashPlan\CrashPlanTray.exe
O8 - Extra context menu item: &AOL Toolbar Search - C:\Documents and Settings\All Users\Application Data\AOL\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append the content of the link to existing PDF file - res://C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML
O8 - Extra context menu item: Append the content of the selected links to existing PDF file - res://C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll/ZeonIEAppendSelLinks.HTML
O8 - Extra context menu item: Append to existing PDF file - res://C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll/ZeonIEAppend.HTML
O8 - Extra context menu item: Create PDF file - res://C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll/ZeonIECapture.HTML
O8 - Extra context menu item: Create PDF file from the content of the link - res://C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll/ZeonIECapture.HTML
O8 - Extra context menu item: Create PDF files from the selected links - res://C:\Program Files\Nuance\PDF Professional 5\bin\ZeonIEFavClient.dll/ZeonIECaptureSelLinks.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Open with Nuance PDF Converter 5.0 - res://C:\Program Files\Nuance\PDF Professional 5\cnvres_eng.dll /100
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send To Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Billeo - {97ED3A9F-CD6F-473A-8FE1-7505C1B844C3} - C:\WINDOWS\system32\shdocvw.dll (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=83&bd=all&pf=cmnb
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.ad...Plus/1.6/gp.cab
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360 Premier Edition\Engine\3.8.0.41\coIEPlg.dll (file missing)
O20 - AppInit_DLLs: C:\WINDOWS\system32\APSHook.dll APSHook.dll
O20 - Winlogon Notify: ackpbsc - c:\WINDOWS\system32\ackpbsc.dll
O20 - Winlogon Notify: acunlock - c:\Program Files\ActivIdentity\ActivClient\acunlock.dll
O20 - Winlogon Notify: OneCard - c:\Program Files\Hewlett-Packard\IAM\Bin\ASWLNPkg.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: ActivClient Middleware Service (accoca) - ActivIdentity - c:\Program Files\ActivIdentity\ActivClient\accoca.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\WINDOWS\system32\agrsmsvc.exe
O23 - Service: AuthenTec Fingerprint Service (ATService) - AuthenTec, Inc. - c:\Program Files\Fingerprint Sensor\AtService.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Change Modem Device Service - Unknown owner - C:\WINDOWS\system32\ChgService.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: CrashPlan Backup Service (CrashPlanService) - CrashPlan - C:\Program Files\CrashPlan\CrashPlanService.exe
O23 - Service: FLEXnet Licensing Service - Flexera Software, Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP ProtectTools Service - Hewlett-Packard Development Company, L.P - c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTChangeFilterService.exe
O23 - Service: Drive Encryption Service (HpFkCryptService) - SafeBoot International - c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360 Premier Edition\Engine\6.4.1.14\ccSvcHst.exe
O23 - Service: NVIDIA Performance Driver Service - Unknown owner - C:\Program Files\NVIDIA Corporation\Performance Drivers\nvPDsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Microsoft Office Diagnostics Service (odserv) - Unknown owner - C:\Program Files\Common Files\Microsoft Shared\OFFICE12\ODSERV.EXE (file missing)
O23 - Service: OpenVPN Service (OpenVPNService) - Unknown owner - C:\Program Files\personalVPN\bin\openvpnserv.exe
O23 - Service: PDFProFiltSrv - Nuance Communications, Inc. - C:\Program Files\Nuance\PDF Professional 5\PDFProFiltSrv.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe
O23 - Service: ServiceLayer - Nokia - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: TightVNC Server (tvnserver) - GlavSoft LLC. - C:\Program Files\TightVNC\tvnserver.exe
O23 - Service: WDDMService - WDC - C:\Program Files\Western Digital\WD SmartWare\WDDMService.exe
O23 - Service: WD Drive Manager (WDDriveService) - Western Digital - C:\Program Files\Western Digital\WD Drive Manager\WDDriveService.exe
O23 - Service: WDFME (WDFMEService) - Western Digital - C:\Program Files\Western Digital\WD SmartWare\WDFME.exe
O23 - Service: WDRules (WDRulesService) - Western Digital - C:\Program Files\Western Digital\WD SmartWare\WDRulesEngine.exe
O23 - Service: WiTopia Service (WiTopiaService) - SparkLabs - C:\Program Files\WiTopia\WiTopiaService.exe

--
End of file - 15195 bytes
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#17
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
      O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
      O4 - HKLM\..\Run: [Cpqset] C:\Program Files\Hewlett-Packard\Default Settings\cpqset.exe
      O4 - HKLM\..\Run: [snuvcdsm] C:\WINDOWS\snuvcdsm.exe
      O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
      O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
      O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UpdateService\ISUSPM.exe -startup
      O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
      O4 - HKCU\..\Run: [WiTopia] C:\Program Files\WiTopia\WiTopia.exe

  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brackets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish

When the scan is complete

  • If no threats were found
  • put a checkmark in "Uninstall application on close"
  • close program
  • report to me that nothing was found

  • If threats were found
  • click on "list of threats found"
  • click on "export to text file" and save it as ESET SCAN and save to the desktop
  • Click on back
  • put a checkmark in "Uninstall application on close"
  • click on finish
  • close program
  • copy and paste the report here

Gringo
  • 0

#18
coljay00

coljay00

    Member

  • Topic Starter
  • Member
  • PipPip
  • 11 posts
ESET SCAN results:

C:\Documents and Settings\Colin\Application Data\Mozilla\Firefox\Profiles\x4qhwco5.default\extensions\[email protected]\content\bg.js Win32/Adware.MultiPlug.H application
C:\Documents and Settings\Colin\Desktop\Pueblo Verde House\Downloads\Capt.exe Win32/Adware.1ClickDownload.G application
C:\Documents and Settings\Colin\Desktop\Pueblo Verde House\Downloads\FastDownload.exe Win32/InstallMate.A application
C:\Documents and Settings\Colin\Desktop\Pueblo Verde House\Downloads\joomla-mega-pack-200-templates-150-mods-ponents-kuld33p.exe Win32/Adware.1ClickDownload.G application
C:\Documents and Settings\Colin\My Documents\Downloads\FastDownload(1).exe Win32/InstallMate.A application
C:\Documents and Settings\Colin\My Documents\Downloads\FastDownload.exe Win32/InstallMate.A application
C:\Documents and Settings\Colin\My Documents\Downloads\installer.exe a variant of Win32/ExpressFiles application
C:\Documents and Settings\Colin\My Documents\Downloads\skp-skipscreen-sntb.exe Win32/Toolbar.Zugo application
C:\Documents and Settings\Colin\My Documents\Downloads\Program Installers\Miro_Installer.exe Win32/Toolbar.Zugo application
C:\Documents and Settings\Colin\My Documents\Downloads\Program Installers\powersuite.exe multiple threats
C:\Documents and Settings\Colin\My Documents\Downloads\Program Installers\SkipScreen-Setup.exe Win32/Toolbar.Zugo application
C:\Program Files\Vuze\.install4j\i4j_extf_27_5p83tu.dll a variant of Win32/Bunndle application
C:\Program Files\Vuze\.install4j\i4j_extf_31_5p83tu.dll a variant of Win32/Bunndle application
C:\System Volume Information\_restore{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP996\A0291966.dll Win32/Adware.MultiPlug.A application
C:\System Volume Information\_restore{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP996\A0291968.dll a variant of Win32/Adware.MultiPlug.I application
C:\System Volume Information\_restore{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP996\A0291970.ini Win32/Adware.MultiPlug.F application
C:\System Volume Information\_restore{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP996\A0291997.dll a variant of Win32/SProtector.A application
C:\System Volume Information\_restore{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP996\A0292010.exe Win32/Adware.ADON application
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#19
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Hello

There are some minor things in your online scan that should be removed.


delete files

  • Copy all text in the quote box (below)...to Notepad.

    @echo off
    del /f /s /q "C:\Documents and Settings\Colin\Application Data\Mozilla\Firefox\Profiles\x4qhwco5.default\extensions\[email protected]\content\bg.js"
    del /f /s /q "C:\Documents and Settings\Colin\Desktop\Pueblo Verde House\Downloads\Capt.exe"
    del /f /s /q "C:\Documents and Settings\Colin\Desktop\Pueblo Verde House\Downloads\FastDownload.exe"
    del /f /s /q "C:\Documents and Settings\Colin\Desktop\Pueblo Verde House\Downloads\joomla-mega-pack-200-templates-150-mods-ponents-kuld33p.exe"
    del /f /s /q "C:\Documents and Settings\Colin\My Documents\Downloads\FastDownload(1).exe"
    del /f /s /q "C:\Documents and Settings\Colin\My Documents\Downloads\FastDownload.exe"
    del /f /s /q "C:\Documents and Settings\Colin\My Documents\Downloads\installer.exe"
    del /f /s /q "C:\Documents and Settings\Colin\My Documents\Downloads\skp-skipscreen-sntb.exe"
    del /f /s /q "C:\Documents and Settings\Colin\My Documents\Downloads\Program Installers\Miro_Installer.exe"
    del /f /s /q "C:\Documents and Settings\Colin\My Documents\Downloads\Program Installers\powersuite.exe"
    del /f /s /q "C:\Documents and Settings\Colin\My Documents\Downloads\Program Installers\SkipScreen-Setup.exe"
    del /f /s /q "C:\Program Files\Vuze\.install4j\i4j_extf_27_5p83tu.dll"
    del /f /s /q "C:\Program Files\Vuze\.install4j\i4j_extf_31_5p83tu.dll"
    del /f /s /q "C:\System Volume Information\_restore{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP996\A0291966.dll"
    del /f /s /q "C:\System Volume Information\_restore{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP996\A0291968.dll"
    del /f /s /q "C:\System Volume Information\_restore{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP996\A0291970.ini"
    del /f /s /q "C:\System Volume Information\_restore{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP996\A0291997.dll"
    del /f /s /q "C:\System Volume Information\_restore{A80475B6-CF6D-4B3A-BD21-B16C67DB5304}\RP996\A0292010.exe"
    del %0

  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
    It should look like this: Posted Image<--XPPosted Image<--vista
  • Double click on delfile.bat to execute it.
    A black CMD window will flash, then disappear...this is normal.
  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.


The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.




Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


:Why we need to remove some of our tools:

Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK.
Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)


    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:


It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them
Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.


The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety

Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum

COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.


I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

Gringo
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#20
coljay00

coljay00

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  • Topic Starter
  • Member
  • PipPip
  • 11 posts
Gringo,

You have been a godsend. Probably not the first time you've heard that! I cannot thank you enough and will be making a donation to help you keep up the good work. Not only is my computer clean now, but I feel so much more confident in being able to tackle something like this if it ever happens again.

cheers,

coljay00
  • 0

#21
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Thank you and you are more than welcome



gringo
  • 0

#22
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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