I have Acer Aspire 5738PG laptop. The laptop was becoming very slow so I decided to make system factory default. I backup all my files to removable hard drive and insert Acer Recovery Disc 1. I restarted the laptop and pressed F2 and went to setup and under Boot selected CD/DVD as my 1st boot priority oder.
It opened up Graphic window "Acer eRecovery Management v(184.108.40.206) with three options : 1. Completelt Restore System to Factory Defaults 2. Restore Operating System and Retain User Data 3. Exit
I selected option 1 and I got warning " This will erase all existing data on Acer. Click OK to Continue or Cancel to abort" I cliked OK and it popped up the screen " Loading image files" and stucked on progess 14% for more than 10 min and gave message " Fail to copy the file to HDD. File : F:\Images\WOP0000345T823.SWM"
I tried more than 100 times and no success. There is no scratch on my CD and DVD used to work fine before. I have been unable to figure out what is happening.
Any ideas or help will be greatly appreciated.