[Acer2012]

Hi All

I have Acer Aspire 5738PG laptop. The laptop was becoming very slow so I decided to make system factory default. I backup all my files to removable hard drive and insert Acer Recovery Disc 1. I restarted the laptop and pressed F2 and went to setup and under Boot selected CD/DVD as my 1st boot priority oder.

It opened up Graphic window "Acer eRecovery Management v(7.5.1.9) with three options : 1. Completelt Restore System to Factory Defaults 2. Restore Operating System and Retain User Data 3. Exit

I selected option 1 and I got warning " This will erase all existing data on Acer. Click OK to Continue or Cancel to abort" I cliked OK and it popped up the screen " Loading image files" and stucked on progess 14% for more than 10 min and gave message " Fail to copy the file to HDD. File : F:\Images\WOP0000345T823.SWM"

I tried more than 100 times and no success. There is no scratch on my CD and DVD used to work fine before. I have been unable to figure out what is happening.

Any ideas or help will be greatly appreciated.

Thank you

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Hello Acer2012,

Welcome to Geekstogo.

I assume your system is Win 7?

Not good I'm afraid. Check out the link below:

http://www.sevenforu...iling-copy.html

Similar problem. You may find something there that will help but I think it's a hard one.

My suggestion would be to take it to your provider if it is still under warrantee or to the repair shop if not.

[emeraldnzl]

Hello Acer2012,

Welcome to Geekstogo.

I assume your system is Win 7?

Not good I'm afraid. Check out the link below:

http://www.sevenforu...iling-copy.html

Similar problem. You may find something there that will help but I think it's a hard one.

My suggestion would be to take it to your provider if it is still under warrantee or to the repair shop if not.

[emeraldnzl]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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