[NvdBrink]

Hi there,

I have a Compaq 6830s laptop with Windows Vista Service Pack 2. Lately, my laptop has been getting very slow, giving several error codes. It seems to me that this is caused by the fact that the system fails to look for Windows updates (I get errorcode 80096001). I tried all the fixes microsoft suggests (including the Fixit), but nothing helped. Also, I ran Malware Bytes Anti-Malware to see if this would help, but it said that no infections were detected.
I have checked all kinds of fora, but with no success so far. Does anyone have suggestions on what to do?

Thanks a lot in advance!

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Please download MINITOOLBOX and run it.
http://download.blee...MiniToolBox.exe
Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)


Click Go and post the result.


Please download FarbarServiceScanner and run it on the computer with the issue.
http://download.blee.../farbar/FSS.exe


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.



Download Autoruns and Autorunsc
http://download.sysi...es/Autoruns.zip
Unzip it to your desktop and then double click autoruns.exe After the scan is finished then click on File>>>>>>>>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option. in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.

[rockmilk]

Please download MINITOOLBOX and run it.
http://download.blee...MiniToolBox.exe
Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)


Click Go and post the result.


Please download FarbarServiceScanner and run it on the computer with the issue.
http://download.blee.../farbar/FSS.exe


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.



Download Autoruns and Autorunsc
http://download.sysi...es/Autoruns.zip
Unzip it to your desktop and then double click autoruns.exe After the scan is finished then click on File>>>>>>>>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option. in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.

[NvdBrink]

Hi Rockmilk,

here are the files you requested, I hope they make more sense to you than they do to me ;-)
Thanks for trying to help me!

Attached Files

•  FSS.txt   1.98KB   190 downloads
•  Result.txt   33.75KB   217 downloads
•  AutoRuns.txt   111.56KB   188 downloads

[rockmilk]

Ok lets get started..........

Please open your add remove program's and remove the following items.......
Might be easier to use Revo Free since you are removing a large amount of items.

AOL Toolbar 5.0 (Version: 5.2.69.1)
Avira Free Antivirus (Version: 12.1.9.1236)
Bing Bar (Version: 7.1.362.0)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2318.1946)
Java™ 6 Update 38 (Version: 6.0.380)
Java™ 6 Update 6 (Version: 1.6.0.60)
LightScribe System Software 1.12.37.1 (Version: 1.12.37.1)

After removing the software reboot your machine.

Then..........

Open your device manager then left click your network adapters then right click and select uninstall for your wireless and wired connections.



Reboot your machine.

Hit start
Control Panel
NetWork & Sharing Center
Manage Network Connections
Right Click Your Connection
Select Properties
Un-Check Ipv6
Select ok





Run the Fix it below this remove the Tunnel Adapters from your machine.
http://go.microsoft....?linkid=9728872



Optimize your dns with DNS Jumper





Run the program hit the fastest dns button.
Then hit the apply dns button
Close the program.
http://sordum.3eeweb...9/DnsJumper.zip



Open Elevated Command Prompt Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.Now type or copy and paste the commands below one at a time hitting enter after each.

ipconfig /flushdns

ipconfig /registerdns

net stop "dns client"

net start "dns client"


nbtstat -R

nbtstat -RR

netsh winsock reset catalog

Exit

Restart computer.



After completing the above task then Please download TFC by Old Timer and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it.If TFC doesnt prompt a reboot then please do so manually

[rockmilk]

Upload a new minitoolbox log after the above and we will move to the items that need attention in autoruns.

[NvdBrink]

I managed to remove the programs you listed. Also, I uninstalled all wireless and wired connection. However, when I go the network center, there is no connection to right-click. How do I uncheck Ipv6? And also, how will I be able to run the Fix it item afterwards without having a connection?

[rockmilk]

The instructions are simple re=read them and follow I am not sure how to break it down any simpler.

[rockmilk]

how will I be able to run the Fix it item afterwards without having a connection?

After you reboot the drivers will re-install.

How do I uncheck Ipv6

http://support.microsoft.com/kb/929852

[NvdBrink]

Thanks again! I think I managed to take al the steps as decribed. However, TFC gave an error. This happened after it removed about 300 MB of temp files, so maybe it did help somehow. When I reran the programme, the same thing happened again.

Here's the minitoolbox log, let's get started with the autorun items :-)

[NvdBrink]

Sorry, I had problems with the uploader. Now here's the log.

Attached Files

•  Result2.txt   30.04KB   201 downloads

[rockmilk]

Download Ccleaner then hit the tools button then the start up button and then disable all items from start-up except.

Avast and "hpWirelessAssistant"


http://www.piriform....wnload/standard

Do not use the registry cleaner of Ccleaner unless you know what you are deleting.

After disabling the items in CCleaner run the cleaner function.

Close Ccleaner.



Open your Copy of Autoruns and untick the items below.


These are under "Task Scheduler"


+ "\Apple\AppleSoftwareUpdate" "Apple Software Update" "Apple Inc." "c:\program files\apple software update\softwareupdate.exe"
+ "\HP Health Check" "HP Health Check Scheduler" "Hewlett-Packard" "c:\program files\hewlett-packard\hp health check\hphc_scheduler.exe"
+ "\Microsoft\Windows Defender\MP Scheduled Scan" "Windows Defender Command Line Utility" "Microsoft Corporation" "c:\program files\windows defender\mpcmdrun.exe"
+ "\Microsoft\Windows Defender\MP Scheduled Signature Update" "Windows Defender Command Line Utility" "Microsoft Corporation" "c:\program files\windows defender\mpcmdrun.exe"
+ "\Microsoft\Windows Live\SOXE\Extractor Definitions Update Task" "Windows Live Social Object Extractor Engine" "Microsoft Corporation" "c:\program files\windows live\soxe\wlsoxe.dll"
+ "\Microsoft\Windows\WindowsCalendar\Reminders - Gijs & Noor" "Windows Agenda" "Microsoft Corporation" "c:\program files\windows calendar\wincal.exe"
+ "\Microsoft\Windows\Wired\GatherWiredInfo" "" "" "c:\windows\system32\gatherwiredinfo.vbs"
+ "\Microsoft\Windows\Wireless\GatherWirelessInfo" "" "" "c:\windows\system32\gatherwirelessinfo.vbs"
+ "\OptimizerProUpdaterRefreshTask" "" "" "File not found: C:\ProgramData\OptimizerPro\updater.exe"
+ "\{52BDA467-33B8-4DEC-B213-9BFD818139D5}" "Skype " "Skype Technologies S.A." "c:\program files\skype\phone\skype.exe"

Close autoruns and then reboot.

I would like a new autoruns log after you reboot because I had you remove a few program's and there items are still showing in the log making it a bit confusing for me.

Now check windows updates and report any issue(s).

[NvdBrink]

Unfortunately, I still get the same "unknown error" 80096001.

I hope you still have some tricks in mind that might help? Here's the autorun-log.

Attached Files

•  AutoRuns.txt   96KB   190 downloads

[rockmilk]

Here is a trick I saw posted on this site some time ago and it will usually work for updates.

Open an elevated command prompt and copy and paste or type the contents of the code box into the command prompt window.

This will open the built in admin account for vista/7 Users

net user administrator /active:yes

Now log out of your account and log into the admin account.Then run the fix it below and put a tick next to aggresive mode.
http://go.microsoft....?linkid=9665683

After running the tool reboot and see if you are able to update your machine.

[rockmilk]

You should not be running Combofix unless instructed by a trained malware tech.

Open your autoruns and un-tick the items below.

These are under


"HKLM\System\CurrentControlSet\Services"

+ "catchme" "" "" "File not found: C:\Users\GIJS&N~1\AppData\Local\Temp\catchme.sys"
+ "RkHit" "" "" "File not found: C:\windows\system32\drivers\RKHit.sys"

Go here and install the intel Rapid Storage driver please.
http://downloadcente...=eng&iid=dc_rss

Reboot and test your updates if the other step's failed.


How is the machine running other than the update issues?

[NvdBrink]

This must be a tough problem... updates still not working even though I tried both suggestions.
The system is very slow, seems to be "thinking" a lot.