[imajedimasta23]

Hello-

I had a great experience with Gringo when I had a google redirect issue, and I am back for more assistance! Last night I was on skype and it just began shutting down during a call. Now I cannot log in to the program at all. After login in see a washed out screen where I can see my contact list, but then the program shuts down. About half the time the program logs in and goes straight to the system tray and disappears. I tried to roll back my computer using system restore to a week ago, and it was unsuccessful. I'm currently in the middle of running malwarebytes and Norton Antivirus in case that is an issue. I need help figuring out what to do next as I want to use skype possibly in my classroom and in my graduate work.

Thanks!

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Hello imajedimasta23,

I assume you are using the same computer as when Gringo helped you with the malware issues. If you are not using Windows 7 let me know as the instructions will be slightly different.

To Uninstall Skype:

1. Click on Start and then Control Panel
2. Click on Programs and Features (It may take a few seconds for the list of programs to appear)
3. Scroll down the list and look for Skype
4. Click on it and then click on Uninstall

To Install Skype:

1. Click HERE
2. Click on the button "Get Skype for Windows Desktop"
3. Go through the installation process of Skype as you normally would

If you have any problems along the way stop and ask any questions you may have. Once you are done uninstalling and re-installing Skype, try out Skype and let me know if this fixes the issue.

[Caleb23]

Hello imajedimasta23,

I assume you are using the same computer as when Gringo helped you with the malware issues. If you are not using Windows 7 let me know as the instructions will be slightly different.

To Uninstall Skype:

1. Click on Start and then Control Panel
2. Click on Programs and Features (It may take a few seconds for the list of programs to appear)
3. Scroll down the list and look for Skype
4. Click on it and then click on Uninstall

To Install Skype:

1. Click HERE
2. Click on the button "Get Skype for Windows Desktop"
3. Go through the installation process of Skype as you normally would

If you have any problems along the way stop and ask any questions you may have. Once you are done uninstalling and re-installing Skype, try out Skype and let me know if this fixes the issue.