These are the two elements that are causing you concern, they can be deleted
Norton removal tool
O4 - HKCU..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9 File not found
O4 - Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\AT&T Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe (Motive Communications, Inc.)
Subject to no further problems
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean
A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:
- Under the Custom Scans/Fixes box at the bottom, paste in the following
- Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
We will now confirm that your hidden files are set to that, as some of the tools I use will change that
: Keep Java Updated :WARNING: Java
- Click Start.
- Open My Computer.
- Select the Tools menu and click Folder Options.
- Select the View Tab.
- Under the Hidden files and folders heading select Do not show hidden files and folders.
- Click Yes to confirm.
- Click OK.
is the #1 exploited program at this time. The Department of Homeland Security
recommends that computer users disable Java
See this article
and this article
I would recommend that you completely uninstall Java
unless you need it to run an important software.
In that instance I would recommend that you disable Java
in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser
and How to unplug Java from the browser
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes: Malwarebytes
Update and run weekly to keep your system clean
Download and install FileHippo update checker
and run it monthly it will show you which programmes on your system need updating and give a download link
If you use on-line banking then as an added layer of protection install Trusteer Rapport
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.
To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?