[Jintan]

I am not sure how the CMOS battery would have any effect on the monitor turning on. It will have reset the BIOS defaults though, so perhaps some setting had been changed.


Navigate (right click Computer, left click Open/Explore) to the following folder:

c:\windows\minidump

And if one is there, locate in it any recent minidump(date-somenumber).dmp files created, where "date-somenumber" matches dates of any recent crashes there. If they exist, then just zip a copy of it, and send it to jintan AT malwarecrypt.com as an attachment. Please place "Submitted Files - Krishnaa - g2g dmp" as the email Subject.

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I read over here that removing the CMOS battery will help: http://www.pchelpfor...rning-on.57078/ It did seem to solve the problem, for some reason.

There is a low voltage problem here and the computer keeps getting switched off because of it. I'm currently on my laptop. I shall send you the mail as soon as I'm able to switch it on.

[Krishnaa]

I read over here that removing the CMOS battery will help: http://www.pchelpfor...rning-on.57078/ It did seem to solve the problem, for some reason.

There is a low voltage problem here and the computer keeps getting switched off because of it. I'm currently on my laptop. I shall send you the mail as soon as I'm able to switch it on.

[Jintan]

Yes, I would be curious to see those dump files.

[Krishnaa]

I've sent the mail. There was only one file in the minidump folder.

[Jintan]

I received the dump file, thanks. Some excerpts of the analysis:

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)

SYMBOL_NAME: bthport!BthLib_CheckForFreBuild+0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: bthport

IMAGE_NAME: bthport.sys

But did removing the CMOS battery, which would likely restore the BIOS to it's default settings, solve the problem?

[Krishnaa]

Yes, it did solve the problem of the monitor not booting up. But the DLL error is still there, of course.

[Jintan]

Run jpshortstuff's SystemLook again, but enter this this time:

:filefind
bthport.sys

Post that log back here please.

[Krishnaa]

Here it is:

SystemLook 30.07.11 by jpshortstuff
Log created at 10:54 on 13/04/2013 by Krishnaa
Administrator - Elevation successful

========== filefind ==========

Searching for "bthport.sys"
C:\ProgramData\SMR311\Archive\BTHport.sys --a---- 392704 bytes [08:33 27/09/2012] [23:51 13/07/2009] 4A34888E13224678DD062466AFEC4240
C:\Users\All Users\SMR311\Archive\BTHport.sys --a---- 392704 bytes [08:33 27/09/2012] [23:51 13/07/2009] 4A34888E13224678DD062466AFEC4240
C:\Windows\System32\drivers\bthport.sys --a---- 392704 bytes [23:51 13/07/2009] [23:51 13/07/2009] 4A34888E13224678DD062466AFEC4240
C:\Windows\System32\DriverStore\FileRepository\bth.inf_x86_neutral_e9873718d5894498\bthport.sys --a---- 392704 bytes [23:51 13/07/2009] [23:51 13/07/2009] 4A34888E13224678DD062466AFEC4240
C:\Windows\winsxs\x86_bth.inf_31bf3856ad364e35_6.1.7600.16385_none_721b1a5f1ce4cd06\bthport.sys --a---- 392704 bytes [23:51 13/07/2009] [23:51 13/07/2009] 4A34888E13224678DD062466AFEC4240

-= EOF =-

[Jintan]

All files with the same hash mark (a unique code assigned to a file). What is the make and model of this computer please? The more detailed info the better.

[Krishnaa]

3.07 GHz Intel Core i3 540 processor, Intel DH55TC motherboard, 4 GB DDR3 RAM, Intel HD Graphics (not sure if it's inbuilt or a separate card), plus I have a Creative 5.1 Sound Blaster card installed.

[Jintan]

All that shows of possible significance here is a BIOS update.

Go to Start Search, type msinfo32 in the Start Search box. Msinfo32 will appear at the top of the Menu. Rightclick on it and choose "Run as administrator".

Post back what shows for the BIOS version please.

[Krishnaa]

Should I install an update from there?

Currently under msinfo32 it says "Inter Corp. TCIBX10H.86A.0037.2010.0614.1712, 14/6/2010" under BIOS Version/Date.

[Jintan]

Use this BIOS update, which is dated 12/6/2011. Download and run TCIBX10H.86A.0048.EB.EXE, which includes the installer. Be sure to close everything before beginning, and reboot after.

[Krishnaa]

I've installed the BIOS update successfully. Now do I try installing SP1 again?

[Jintan]

Yes, why not try again. Seems like little chance of a tie in, but check anyway. And post back if the hotplug issue still exists please.