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hotmails keeps sending out spam reply messages [Solved]

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    GeekU Instructor

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Hello again doddeltje,

but it said 0 infected files found

Your logs look clean to me. As mentioned above you may well find that the spam was originating from Hotmail itself, from some other persons computer with your e-mail address on it or even from a list of e-mail addresses hacked from somewhere (yours included on it) and sold on to the spammers. In that case all you can do is block them advise your associates and wait until they stop using the list... can be sometime.

Because of the worry about hacking of your e-mail and possible other information from your computer you might like to consider resetting your modem/router. This is especially apropos if it is a wireless modem or have wireless capability.

How to reset your router to its factory default settings.

  • Typically a reset can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router.
  • Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 to 30 seconds)
  • In order to get to the router's server, type http:\\ in the address bar and click Enter. You should see the log in window.
  • Fill in the password you have already found and you will get the configuration page.
  • Configure the router to allow you to connect to your ISP server. In some routers it is done by a setup wizard.
  • If you do not have a setup wizard you have to fill in the log in password your ISP has initially given to you. You can also call your ISP if you don't have your initial password.
  • Don't forget to change the routers default password and set a stronger, more complex password. Note down the password and keep it somewhere for future reference.

Note: If you changed your password, it will be gone so refer to your user's guide for your router.

Care: Some routers (like Netgears) need special reset instructions.

Note 2: Further to the above, check out this site here for tutorials on how to properly configure your router's encryption and security settings. You may also need to consult with your Internet service provider to find out which DNS servers your network should be using.


Keep in mind that resetting a router will wipe VPNs and whatever else was added in. People who use VPNs should know and take appropriate action.

Is this the time to change ALL my passwords?

Yes you can do that now.

We have a couple of last steps to perform and then you're all set.Posted Image

  • Double-click OTL.exe to run it. (Vista users, please right click on OTL.exe and select "Run as an Administrator")
  • Click on the CleanUp! button
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.
MBAM can be uninstalled via control panel add/remove but it may be a useful tool to keep.

Any other tools remaining may be deleted.

Next, we need to clean your restore points and set a new one:

Open System by clicking the Start button, right-clicking Computer, and then clicking Properties.

  • In the left pane, click System protection. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  • Under Protection Settings, click the radio button Configure.
  • Under Disk Space Usage, click the radio button Delete.
  • Click Continue, and then click OK.


    A reminder: Remember to (re-install if uninstalled during cleaning) update and turn back on any anti-malware programs you may have turned off during the cleaning process.

    Here are some things that I think are worth having a look at if you don't already know about them:


    It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article Strong passwords: How to create and use them.


    Regularly check that your Java is up to date. Older versions are vunerable to malicious attack.

  • Download Java for Windows

    Reboot your computer.
    You also need to unininstall older versions of Java.
  • Click Start > Control Panel > Add or Remove Programs
  • Remove all Java updates except the latest one you have just installed.

To help protect your computer in the future:

  • If you do not already have automatic updates set then it is recommended that you do set Windows to check, download and install your updates automatically.

    * Click Start > Control Panel > System and Security > Windows Update
    * Under Windows Update click on Turn automatic updating on or off
    * Check items shown to ensure you receive updates automatically. Click OK.

    And to keep your system clean consider choosing from these free for home use malware scanners and updating and running weekly.
  • Malwarebytes
  • SuperAntiSpyWare
Be aware of what emails you open and websites you visit.

Go here for some good advice about how to prevent infection.

A fun way to check your online safety literacy.

Quiz - getsafeonline

Have a safe and happy computing day!
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    GeekU Instructor

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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