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Can't Renew IP address (Limited Connectivity)


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#1
HaltonHills

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Hello,

I have an XP laptop connected to the internet via a USB 3g stick

Configured for shared connection and wired via ethernet cable to an XP desktop.

Was working great until today.....now have limited connectivity on the desktop.

Tried all the network setting and command prompt "fixes" out there.....but can't renew IP address

"ipconfig" says......unable to contact DHCP server

Replaced ethernet adapter card.....same problem.

Please help as I am truly lost.
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#2
rockmilk

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:welcome:


Please download MINITOOLBOX and run it.
http://download.blee...MiniToolBox.exe

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.



Please download FarbarServiceScanner
http://download.blee.../farbar/FSS.exe
and run it on the computer with the issue.



Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.
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#3
HaltonHills

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Hello....here are the results....Thanks for your help.... :cool:

---------------------------------------------------------------------------

MiniToolBox by Farbar Version:10-01-2013
Ran by Owner (administrator) on 26-02-2013 at 17:07:25
Running from "C:\Documents and Settings\Owner\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Wireless-G PCI Adapter = Wireless Network Connection 2 (Disconnected)
Macronix MX98715-Based Ethernet Adapter (Generic) = Local Area Connection 3 (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection 3"

set address name="Local Area Connection 3" source=dhcp
set dns name="Local Area Connection 3" source=dhcp register=PRIMARY
set wins name="Local Area Connection 3" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : dell-desktop

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Mixed

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection 3:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Macronix MX98715-Based Ethernet Adapter (Generic)

Physical Address. . . . . . . . . : 00-80-C6-F2-85-4F

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Autoconfiguration IP Address. . . : 169.254.189.55

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 80 c6 f2 85 4f ...... Macronix MX98715-Based Ethernet Adapter (Generic)
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 169.254.189.55 169.254.189.55 20
169.254.189.55 255.255.255.255 127.0.0.1 127.0.0.1 20
169.254.255.255 255.255.255.255 169.254.189.55 169.254.189.55 20
224.0.0.0 240.0.0.0 169.254.189.55 169.254.189.55 20
255.255.255.255 255.255.255.255 169.254.189.55 169.254.189.55 1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Windows\System32\nwprovau.dll [142336] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/25/2013 08:21:50 PM) (Source: Application Hang) (User: )
Description: Fault bucket -869973994.

Error: (02/25/2013 08:21:43 PM) (Source: Application Hang) (User: )
Description: Hanging application AcroRd32.exe, version 11.0.2.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/24/2013 00:35:29 PM) (Source: NativeWrapper) (User: )
Description: visualstudio7x80updatemsiexec.exe1.0.1716.5060kb27425971033643finstallx865.1.2600.2.3.0.7680

Error: (02/24/2013 00:35:26 PM) (Source: MsiInstaller) (User: DELL-DESKTOP)
Description: Product: Microsoft .NET Framework 1.1 - Update '{6C298884-91FD-408C-9D90-5A59D2C29FD1}' could not be installed. Error code 1603. Additional information is available in the log file C:\DOCUME~1\Owner\LOCALS~1\Temp\NDP1.1sp1-KB2742597-X86\NDP1.1sp1-KB2742597-X86-msi.0.log.

Error: (02/23/2013 11:36:13 PM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.

Error: (02/23/2013 11:35:24 PM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.

Error: (02/23/2013 11:34:59 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/23/2013 11:34:59 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/23/2013 11:34:46 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to compile: System.Design, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a . Error code = 0x80070020

Error: (02/23/2013 11:26:06 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown


System errors:
=============
Error: (02/26/2013 04:08:09 PM) (Source: Service Control Manager) (User: )
Description: The WIND. OUC service failed to start due to the following error:
%%1053

Error: (02/26/2013 04:08:09 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the WIND. OUC service to connect.

Error: (02/26/2013 03:00:48 PM) (Source: Service Control Manager) (User: )
Description: The WIND. OUC service failed to start due to the following error:
%%1053

Error: (02/26/2013 03:00:48 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the WIND. OUC service to connect.

Error: (02/26/2013 01:34:19 PM) (Source: Service Control Manager) (User: )
Description: The WIND. OUC service failed to start due to the following error:
%%1053

Error: (02/26/2013 01:34:19 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the WIND. OUC service to connect.

Error: (02/26/2013 01:00:55 PM) (Source: Service Control Manager) (User: )
Description: The WIND. OUC service failed to start due to the following error:
%%1053

Error: (02/26/2013 01:00:55 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the WIND. OUC service to connect.

Error: (02/26/2013 00:39:36 PM) (Source: Service Control Manager) (User: )
Description: The WIND. OUC service failed to start due to the following error:
%%1053

Error: (02/26/2013 00:39:36 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the WIND. OUC service to connect.


Microsoft Office Sessions:
=========================
Error: (02/25/2013 08:21:50 PM) (Source: Application Hang)(User: )
Description: -869973994

Error: (02/25/2013 08:21:43 PM) (Source: Application Hang)(User: )
Description: AcroRd32.exe11.0.2.0hungapp0.0.0.000000000

Error: (02/24/2013 00:35:29 PM) (Source: NativeWrapper)(User: )
Description: visualstudio7x80updatemsiexec.exe1.0.1716.5060kb27425971033643finstallx865.1.2600.2.3.0.7680

Error: (02/24/2013 00:35:26 PM) (Source: MsiInstaller)(User: DELL-DESKTOP)
Description: Microsoft .NET Framework 1.1{6C298884-91FD-408C-9D90-5A59D2C29FD1}1603C:\DOCUME~1\Owner\LOCALS~1\Temp\NDP1.1sp1-KB2742597-X86\NDP1.1sp1-KB2742597-X86-msi.0.log

Error: (02/23/2013 11:36:13 PM) (Source: Application Hang)(User: )
Description: 1180947459

Error: (02/23/2013 11:35:24 PM) (Source: Application Hang)(User: )
Description: 1180947459

Error: (02/23/2013 11:34:59 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (02/23/2013 11:34:59 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (02/23/2013 11:34:46 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_32) - Failed to compile: System.Design, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a . Error code = 0x80070020
System.Design, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a

Error: (02/23/2013 11:26:06 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown


=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (Version: 11.6.602.168)
Adobe Flash Player 11 Plugin (Version: 11.6.602.168)
Adobe Reader XI (11.0.02) (Version: 11.0.02)
avast! Free Antivirus (Version: 7.0.1474.0)
Google Chrome (Version: 25.0.1364.97)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
Google Update Helper (Version: 1.3.21.135)
Intel® Extreme Graphics Driver
Internet Explorer (Enable DEP)
Java 7 Update 15 (Version: 7.0.150)
Java Auto Updater (Version: 2.1.9.0)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2742597)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Download Manager (Version: 1.2.1)
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft Office Excel Viewer (Version: 12.0.6612.1000)
Microsoft Office Word Viewer 2003 (Version: 11.0.8173.0)
Microsoft PowerPoint Viewer (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
SUPERAntiSpyware (Version: 5.6.1014)
Tenda Wireless LAN Card (Version: 1.0.0.0)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WebFldrs XP (Version: 9.50.5318)
WIND (Version: 21.003.27.11.562)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows PowerShell™ 1.0 (Version: 2)
Windows XP Service Pack 3 (Version: 20080414.031525)

========================= Devices: ================================

Name: Wireless-G PCI Adapter
Description: Wireless-G PCI Adapter
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Linksys, A Division of Cisco Systems, Inc.
Service: BCM43XX
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Floppy disk drive
Description: Floppy disk drive
Class Guid: {4D36E980-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard floppy disk drives)
Service: flpydisk
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 26%
Total physical RAM: 1022.48 MB
Available physical RAM: 750.89 MB
Total Pagefile: 1693.39 MB
Available Pagefile: 1529.47 MB
Total Virtual: 2047.88 MB
Available Virtual: 1971.11 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:74.53 GB) (Free:58.42 GB) NTFS
3 Drive e: (Lexar) (Removable) (Total:14.62 GB) (Free:5.82 GB) NTFS

========================= Users: ========================================

User accounts for \\DELL-DESKTOP

Administrator ASPNET Guest
HelpAssistant Owner SUPPORT_388945a0


**** End of log ****
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#4
HaltonHills

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Farbar Service Scanner Version: 20-02-2013
Ran by Owner (administrator) on 26-02-2013 at 17:11:53
Running from "C:\Documents and Settings\Owner\Desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo IP returned error. Yahoo IP is unreachable
Attempt to access Yahoo.com returned error: Other errors


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll
[2013-02-20 20:15] - [2008-04-14 05:42] - 0006656 ____A (Microsoft Corporation) 35321FB577CDC98CE3EB3A3EB9E4610A

C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe
[2002-06-25 16:45] - [2009-02-06 06:11] - 0110592 ____A (Microsoft Corporation) 65DF52F5B8B6E9BBD183505225C37315


Extra List:
=======
aswTdi(9) Gpc(3) IPSec(5) NetBT(6) PSched(7) Tcpip(4)
0x09000000050000000100000002000000030000000400000009000000080000000600000007000000
IpSec Tag value is correct.

**** End of log ****
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#5
rockmilk

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Open add remove programs and un install the items below.

SUPERAntiSpyware (Version: 5.6.1014)
avast! Free Antivirus (Version: 7.0.1474.0)



Open your device manager hit the start button then right click on computer then select properties then select device manager.

In device manager, click the View menu and select Show hidden devices

Then hit view again and select devices by connection.



Then scroll down right click and uninstall the drivers listed below,dont worry these will be reinstalled upon reboot by windows.



Ancillary Function Driver for Winsock or AFD
Http
Ip NetWork Adress Translator
IpSec Driver
Netbios over tcpip
Tcp/ip Protical Driver
Windows Socket 2.0 Non-IFS Service Provider Support Environment


Each of these files will request a reboot after uninstall wait until the last one to reboot.

After the reboot check your connection.
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#6
HaltonHills

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Removed Avast and SuperAntiSpyware

Uninstalled the first driver on the list.... "AFD"

Upon reboot....the Found New Hardware Wizard is asking to
connect to the Windows Update Site to search for the software.

Now what?....I can't connect to the internet with that computer.
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#7
rockmilk

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You need to un install all of the driver's that I listed at once.
Then reboot.
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#8
rockmilk

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Also if the problem still persist there is an old trick that will ususally solve 90% of xp internet issues.

Open your add remove programs and un install Windows XP Service Pack 3 (Version: 20080414.031525)


Reboot the machine and then test connection either way reinstall Sp3 here is the link.

http://www.microsoft...ails.aspx?id=24


Just make sure and create a restore point prior to doing this.
http://support.microsoft.com/kb/948247

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#9
HaltonHills

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Uninstalled everything except..... "Windows Socket 2.0 Non-IFS Service Provider Support Environment"

Was not listed there in Device Manager.

Rebooted....now it's back to asking to connect to internet to update the software
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#10
rockmilk

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See my last post test that then reply if good or not. :)
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#11
HaltonHills

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Can't uninstall SP3....won't allow me....no uninstall button
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#12
rockmilk

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http://support.microsoft.com/kb/950249
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#13
rockmilk

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If you are still un able to un install sp3 please generate new FSS and MTb logs so I can review them. :)
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#14
HaltonHills

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SP3 is gone.....now back to New Hardware Wizard looking for update on reboot
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#15
rockmilk

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Ok now generate new fss and mtb logs please. :)
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