[izaguf]

I would really appreciate any help someone could offer to get rid of a trojan. I have tried a-squared, avg, and norton....nothing except put in vault. Can you help?

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Welcome to GTG.

Please read the first link in my signature and follow the steps outlined there. When you are ready, post the HijackThis log here.

[greyknight17]

Welcome to GTG.

Please read the first link in my signature and follow the steps outlined there. When you are ready, post the HijackThis log here.

[izaguf]

sorry to take so long, but had to do many, MANY scans to get as many malware files out of harms way. Anyway here is the HIJACK THIS log file


Logfile of HijackThis v1.99.1
Scan saved at 10:01:24 AM, on 08/06/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\mHotkey.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\Aliant\NETASS~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe
C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\1XConfig.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\shaner\Local Settings\Temporary Internet Files\Content.IE5\G1Q3K96J\HijackThis[1].exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINDOWS\System32\vqxsz.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Internet Explorer Hot Fix - {C1A2885C-7211-49AB-A531-453E9F1332A7} - C:\WINDOWS\System32\qjtoa.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINDOWS\System32\vqxsz.dll (file missing)
O4 - HKLM\..\Run: [OemReset] %systemroot%\OPTIONS\OEMRESET.EXE /AUDIT
O4 - HKLM\..\Run: [Menu] D:\Autorun.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CHotkey] mHotkey.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\PROSetWireless\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\Aliant\NETASS~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [StatusClient 2.6] C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe /auto
O4 - HKLM\..\Run: [TomcatStartup 2.5] C:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe
O4 - HKLM\..\Run: [OrderReminder] C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [WareOut] "C:\Program Files\WareOut\WareOut.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: CheckMail.LNK = C:\Program Files\ClevoMailCheck\ClevoMailCheck.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{077F9CEE-1DC6-446C-A3D7-51C3B7AA1D90}: NameServer = 69.50.176.198 195.225.176.153
O17 - HKLM\System\CCS\Services\Tcpip\..\{3097EBF2-656D-4365-96AD-AC29989F5D7F}: NameServer = 69.50.176.198,195.225.176.153
O17 - HKLM\System\CCS\Services\Tcpip\..\{431252DB-7403-4016-B1CB-20EB68512611}: NameServer = 69.50.176.198,195.225.176.153
O17 - HKLM\System\CCS\Services\Tcpip\..\{AAA80DEB-FDD4-4410-B1D9-5073AC7D9B58}: NameServer = 69.50.176.198,195.225.176.153
O17 - HKLM\System\CCS\Services\Tcpip\..\{D450C009-69A3-4798-A052-2552FC044DC8}: NameServer = 69.50.176.198,195.225.176.153
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: Sebring - C:\WINDOWS\System32\LgNotify.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\hpzipm12.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe (file missing)
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
CK THIS log file

[greyknight17]

Before you do anything else, please create a folder for HijackThis and put it in a permanent folder (like C:\HJT) instead of the Temp folder. This is required because HijackThis will create backups and we don't want them to be deleted.

Please print out the instructions here (or save it in Notepad) so that you can follow along more easily.

Download Ewido Security Suite at http://www.ewido.net/en/download/ and install it. Update to the newest definitions. If you have trouble updating, you may do it manually at http://www.ewido.net...wnload/updates/ Do NOT the Ewido scan yet.

Please download Nailfix at http://www.noidea.us...050515010747824 Unzip it to the desktop but do NOT run it yet.

Reboot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work.

Once in Safe Mode, please double-click on nailfix.cmd. Your desktop and icons will disappear and reappear, and a window should open and close very quickly --- this is normal.

Next run a full scan in Ewido. Save the log from the Ewido scan so that you can post it later.

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
O2 - BHO: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINDOWS\System32\vqxsz.dll (file missing)
O2 - BHO: Internet Explorer Hot Fix - {C1A2885C-7211-49AB-A531-453E9F1332A7} - C:\WINDOWS\System32\qjtoa.dll
O3 - Toolbar: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINDOWS\System32\vqxsz.dll (file missing)
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O17 - HKLM\System\CCS\Services\Tcpip\..\{077F9CEE-1DC6-446C-A3D7-51C3B7AA1D90}: NameServer = 69.50.176.198 195.225.176.153
O17 - HKLM\System\CCS\Services\Tcpip\..\{3097EBF2-656D-4365-96AD-AC29989F5D7F}: NameServer = 69.50.176.198,195.225.176.153
O17 - HKLM\System\CCS\Services\Tcpip\..\{431252DB-7403-4016-B1CB-20EB68512611}: NameServer = 69.50.176.198,195.225.176.153
O17 - HKLM\System\CCS\Services\Tcpip\..\{AAA80DEB-FDD4-4410-B1D9-5073AC7D9B58}: NameServer = 69.50.176.198,195.225.176.153
O17 - HKLM\System\CCS\Services\Tcpip\..\{D450C009-69A3-4798-A052-2552FC044DC8}: NameServer = 69.50.176.198,195.225.176.153
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe (file missing)

Close all open windows except for HijackThis and click Fix Checked.

Delete these if found:

C:\WINDOWS\System32\qjtoa.dll

Restart your computer.

Download FindIt's.zip http://forums.net-in...=post&id=142443 to your desktop.

1. Unzip/extract the files inside to a folder on your desktop.
2. Open the folder. Double click on FindIt's.bat and wait for Notepad to open a text file. It will take a while so please be patient... Note: If you are having problems using FindIt's.bat (16 bit error), copy autoexec.nt from the C:\WINDOWS\repair folder to C:\WINDOWS\system32 folder. Now try running FindIt's.bat.
3. Then post the results here along with the new HijackThis log. Also post the Ewido scan results here.

[izaguf]

Couldn't find both R1-hkcu files after the second hijackthis scan....... and
only 4 of 5 "017" files. not the most pc literate and cant find the ewido/hijackthis logs.
anyway here are the
logs....


Microsoft Windows XP [Version 5.1.2600]
The current date is: 08/06/2005
PLEASE NOTE THAT ALL FILES FOUND BY THIS METHOD ARE NOT BAD FILES, THERE MIGHT BE LEGIT FILES LISTED AND PLEASE BE CAREFUL WHILE FIXING. IF YOU ARE UNSURE OF WHAT IT IS LEAVE THEM ALONE.
»»»»»»»»»»»»»»»»»»»»»»»» Todo Files found »»»»»»»»»»»»»»»»»»»»»»»»»»»»»


»»»»»»»»»»»»»»»»»»»»»»»» aurora Files found »»»»»»»»»»»»»»»»»»»»»»»»»»»


»»»»»»»»»»»»»»»»»»»»»»»» Suspect's »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
Dont delete file's in the section without guidance
If any doubt back them up first

* UPX! C:\WINDOWS\System32\CISVVC.EXE
* UPX! C:\WINDOWS\System32\RDSNDIN.EXE

»»»»» lagitamate file's can/will show in this section.

»»»»»»»»»»»»»»»»»»»»»»»» Buddy file's »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

»»»»»»»»»»»»»»»»»»»»»»»» SAHAgent Files found »»»»»»»»»»»»»»»»»»»»»»»»»

»»»»»»»»»»»»»»»»»»»»»»»» Misc checks »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»


»»»»» Check for Windows\SYSTEM32\cache32_rtneg* folder.

Volume in drive C has no label.
Volume Serial Number is ECB8-6F5A

Directory of C:\WINDOWS\SYSTEM32

»»»»» Checking for SAHAgent ico files.
Volume in drive C has no label.
Volume Serial Number is ECB8-6F5A

Directory of C:\WINDOWS\system32

16/05/2001 07:47 PM 2,238 futureshop_ca.ico
18/08/2001 11:00 PM 1,758 OemLinkIcon.ico
2 File(s) 3,996 bytes
0 Dir(s) 20,543,275,008 bytes free


Thank you VERY VERY much and will try to do it again tomorrow after work.....once again Thank you

[greyknight17]

You need to run a new HijackThis scan to get the latest log for me. For Ewido you probably did this in the Administrator account. Did you save the log also? If so, I want you to go into My Computer->C: drive->Documents and Settings->Administrator and look for it there. For example, if you saved that Ewido log on the Desktop, go into the Desktop folder in the Administrator account.

I need those two logs.

[greyknight17]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.