[Essexboy]

OK I can see no reason why it will not normal boot. So lets try a clean boot and see what happens

Next we will check for driver conflicts

Step 1: Start MSConfig

Click Start, type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation.

Step 2: Configure Selective Startup options

1.In the System Configuration Utility dialog box, click Selective Startup on the General tab.



2.Click to clear the Load Startup Items check box.
Note The Use Original Boot.ini check box is unavailable.

3.Click the Services tab.



4.Click to select the Hide All Microsoft Services check box.
5.Click Disable All, and then click OK.
6. When you are prompted, click Restart.

Can you now boot to normal windows ?

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Tried a few times and it keeps going to blue screen.

Thanks.

[cowson]

Tried a few times and it keeps going to blue screen.

Thanks.

[Essexboy]

OK could you uninstall Norton from safe mode
Then run the uninstall tool from here
Then try normal mode again

[cowson]

Seems to be booting in normal mode now!

Is that the problem?

Edited by cowson, 09 March 2013 - 02:36 PM.

[Essexboy]

Yes one of the Norton drivers was missing and although it should, it did affect the boot. You can now re-install Norton
Then once done could you let me know how the system is behaving

[cowson]

While I was in the middle of reinstalling Norton, the screen went blue and pc crashed. I tried a few more times to boot, but kept getting blue screen and crashing. So I uninstalled Norton again, and it's booting fine.

[Essexboy]

Obviously it is Norton causing the problem

Try the solution found here

[Essexboy]

Obviously it is Norton causing the problem

Try the solution found here

[cowson]

Thank you!

For some reason when I run the fix I still get a blue screen. I try to reboot but just am at blue screen again...until, of course, I un-install Norton.

Is this something I should take to Norton? Such as their forums?

I do appreciate your help!

Edited by cowson, 10 March 2013 - 10:00 AM.

[Essexboy]

I have just done a quick search of their forums and found nothing relevant, however I will run a deeper search now

[cowson]

I originally started on their forums, but thinking it was malware related they sent me here.

Thanks.

[Essexboy]

I can find nothing else either, I would recommend asking Norton for a refund and using another solution

[cowson]

ok. Thanks again for all of your help.

[Essexboy]

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Remove ComboFix

• Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
• In the Run box, type in ComboFix /Uninstall
  (Notice the space between the "x" and "/")
  then click OK
  
  
  
• Follow the prompts on the screen
• A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

Clear Restore Points

Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button



: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe

[Essexboy]

Hi I have just received some information that the offending Norton driver is

DRV - [2012/10/03 17:09:43 | 000,097,440 | ---- | M] (Symantec Corporation) [Kernel | Boot | Running] -- C:\Windows\System32\drivers\SMR311.SYS -- (SMR311)

this one

Would you like me to remove that and see if that resolves the problem