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white screen of death... Dell 745 running window vista 7.. Ran Farbar


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#1
carmartamanda

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My results...


Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 28-02-2013
Ran by Owner at 03-03-2013 20:09:34
Running from E:\
Service Pack 2 (X86) OS Language: English(US)
Attention: Could not load system hive.
ERROR: The process cannot access the file because it is being used by another process.

ATTENTION:=====> THE TOOL IS NOT RUN FROM RECOVERY ENVIRONMENT AND WILL NOT FUNCTION PROPERLY.


==================== One Month Created Files and Folders ========

2013-03-03 20:09 - 2013-03-03 20:09 - 00000000 ____D C:\FRST
2013-02-15 18:07 - 2013-02-15 18:07 - 00011618 ____A C:\Users\Owner\Downloads\048-21SP.FAA.TXT
2013-02-14 03:02 - 2013-01-08 17:23 - 12321280 ____A (Microsoft Corporation) C:\Windows\System32\mshtml.dll
2013-02-14 03:02 - 2013-01-08 17:11 - 01800704 ____A (Microsoft Corporation) C:\Windows\System32\jscript9.dll
2013-02-14 03:02 - 2013-01-08 17:09 - 09738240 ____A (Microsoft Corporation) C:\Windows\System32\ieframe.dll
2013-02-14 03:02 - 2013-01-08 17:03 - 01427968 ____A (Microsoft Corporation) C:\Windows\System32\inetcpl.cpl
2013-02-14 03:02 - 2013-01-08 17:03 - 01129472 ____A (Microsoft Corporation) C:\Windows\System32\wininet.dll
2013-02-14 03:02 - 2013-01-08 17:03 - 01103872 ____A (Microsoft Corporation) C:\Windows\System32\urlmon.dll
2013-02-14 03:02 - 2013-01-08 17:01 - 00231936 ____A (Microsoft Corporation) C:\Windows\System32\url.dll
2013-02-14 03:02 - 2013-01-08 17:00 - 00065024 ____A (Microsoft Corporation) C:\Windows\System32\jsproxy.dll
2013-02-14 03:02 - 2013-01-08 16:59 - 00142848 ____A (Microsoft Corporation) C:\Windows\System32\ieUnatt.exe
2013-02-14 03:02 - 2013-01-08 16:58 - 00717824 ____A (Microsoft Corporation) C:\Windows\System32\jscript.dll
2013-02-14 03:02 - 2013-01-08 16:58 - 00420864 ____A (Microsoft Corporation) C:\Windows\System32\vbscript.dll
2013-02-14 03:02 - 2013-01-08 16:57 - 00607744 ____A (Microsoft Corporation) C:\Windows\System32\msfeeds.dll
2013-02-14 03:02 - 2013-01-08 16:56 - 02382848 ____A (Microsoft Corporation) C:\Windows\System32\mshtml.tlb
2013-02-14 03:02 - 2013-01-08 16:56 - 01796096 ____A (Microsoft Corporation) C:\Windows\System32\iertutil.dll
2013-02-14 03:02 - 2013-01-08 16:56 - 00073216 ____A (Microsoft Corporation) C:\Windows\System32\mshtmled.dll
2013-02-14 03:02 - 2013-01-08 16:53 - 00176640 ____A (Microsoft Corporation) C:\Windows\System32\ieui.dll
2013-02-13 08:51 - 2013-01-04 06:28 - 00905576 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\tcpip.sys
2013-02-13 08:51 - 2013-01-03 20:38 - 02048512 ____A (Microsoft Corporation) C:\Windows\System32\win32k.sys
2013-02-13 08:51 - 2012-11-07 22:48 - 01314816 ____A (Microsoft Corporation) C:\Windows\System32\quartz.dll
2013-02-13 08:50 - 2013-01-05 00:26 - 03602808 ____A (Microsoft Corporation) C:\Windows\System32\ntkrnlpa.exe
2013-02-13 08:50 - 2013-01-05 00:26 - 03550072 ____A (Microsoft Corporation) C:\Windows\System32\ntoskrnl.exe

==================== One Month Modified Files and Folders ========

2013-03-03 20:09 - 2013-03-03 20:09 - 00000000 ____D C:\FRST
2013-03-03 20:09 - 2006-11-02 05:33 - 00703388 ____A C:\Windows\System32\PerfStringBackup.INI
2013-03-03 20:04 - 2006-11-02 08:01 - 00031574 ____A C:\Windows\Tasks\SCHEDLGU.TXT
2013-03-03 20:04 - 2006-11-02 08:01 - 00000006 ___AH C:\Windows\Tasks\SA.DAT
2013-03-03 20:03 - 2011-01-17 21:28 - 00017408 ____A C:\Windows\System32\rpcnetp.exe
2013-03-03 20:03 - 2011-01-17 20:54 - 00058288 ____A (Absolute Software Corp.) C:\Windows\System32\rpcnet.dll
2013-03-03 20:03 - 2006-11-02 07:47 - 00003712 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
2013-03-03 20:03 - 2006-11-02 07:47 - 00003712 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
2013-03-03 20:01 - 2006-11-02 07:52 - 00030433 ____A C:\Windows\setupact.log
2013-03-03 19:59 - 2006-11-02 07:47 - 00033792 ____A C:\Windows\System32\umstartup.etl
2013-03-03 19:58 - 2011-01-17 21:29 - 00017408 ____A C:\Windows\System32\rpcnetp.dll
2013-03-03 19:58 - 2006-11-02 08:00 - 00011372 ____A C:\Windows\PFRO.log
2013-03-03 19:51 - 2011-01-18 12:37 - 00000908 ____A C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3778235527-2258101365-941280508-1000UA.job
2013-03-03 19:51 - 2008-01-20 20:39 - 01368461 ____A C:\Windows\WindowsUpdate.log
2013-03-03 19:50 - 2012-10-16 17:33 - 00000830 ____A C:\Windows\Tasks\Adobe Flash Player Updater.job
2013-03-01 18:52 - 2006-11-02 07:47 - 00046080 ____A C:\Windows\System32\umstartup000.etl
2013-03-01 17:10 - 2011-01-17 19:09 - 00000000 ____D C:\users\Owner
2013-03-01 16:57 - 2012-06-25 20:49 - 00000000 ____D C:\Users\Owner\Desktop\AutoShopperPaperWork
2013-03-01 16:22 - 2012-06-25 20:50 - 00000000 ____D C:\Users\Owner\Desktop\AutoShopper Photos
2013-03-01 08:50 - 2012-10-16 07:39 - 00000000 ____D C:\Users\Owner\.startmeeting
2013-02-28 22:12 - 2012-08-24 06:59 - 00000071 __RSH C:\ProgramData\3002.xml
2013-02-28 20:17 - 2011-01-18 12:37 - 00000856 ____A C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3778235527-2258101365-941280508-1000Core.job
2013-02-26 19:57 - 2012-10-16 17:33 - 00691568 ____A (Adobe Systems Incorporated) C:\Windows\System32\FlashPlayerApp.exe
2013-02-26 19:57 - 2012-10-16 17:33 - 00071024 ____A (Adobe Systems Incorporated) C:\Windows\System32\FlashPlayerCPLApp.cpl
2013-02-19 08:29 - 2012-10-16 07:39 - 00000916 ____A C:\Users\Owner\Desktop\StartMeeting.lnk
2013-02-15 18:07 - 2013-02-15 18:07 - 00011618 ____A C:\Users\Owner\Downloads\048-21SP.FAA.TXT
2013-02-14 03:27 - 2006-11-02 06:18 - 00000000 ____D C:\Windows\Microsoft.NET
2013-02-14 03:20 - 2006-11-02 07:47 - 00273088 ____A C:\Windows\System32\FNTCACHE.DAT
2013-02-14 03:02 - 2006-11-02 05:24 - 67823584 ____A (Microsoft Corporation) C:\Windows\System32\mrt.exe
2013-02-01 20:05 - 2011-01-17 19:09 - 00001356 ____A C:\Users\Owner\AppData\Local\d3d9caps.dat

==================== Bamital & volsnap Check =================

C:\Windows\explorer.exe => MD5 is legit
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys
[2012-12-11 21:59] - [2012-08-21 06:47] - 0224640 ____A (Microsoft Corporation) 786DB5771F05EF300390399F626BF30A


==================== Memory info ===========================

Percentage of memory in use: 11%
Total physical RAM: 3316.7 MB
Available physical RAM: 2929.31 MB
Total Pagefile: 6827.41 MB
Available Pagefile: 6603.63 MB
Total Virtual: 2047.88 MB
Available Virtual: 1954.81 MB

==================== Partitions =============================

1 Drive c: () (Fixed) (Total:149.01 GB) (Free:124.39 GB) NTFS ==>[Drive with boot components (obtained from BCD)]
3 Drive e: () (Removable) (Total:0.12 GB) (Free:0.08 GB) FAT

Disk ### Status Size Free Dyn Gpt
-------- ---------- ------- ------- --- ---
Disk 0 Online 149 GB 0 B
Disk 1 Online 122 MB 0 B

Partitions of Disk 0:
===============

Disk ID: 94A1E83E

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 149 GB 1024 KB

=========================================================

Disk: 0
Partition 1
Type : 07
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 C NTFS Partition 149 GB Healthy System (partition with boot components)

=========================================================

Partitions of Disk 1:
===============

Disk ID: 0051E3AF

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 121 MB 16 KB

=========================================================

Disk: 1
Partition 1
Type : 06
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 E FAT Removable 121 MB Healthy

=========================================================

Last Boot: 2013-03-03 13:58

==================== End Of Log ============================
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#2
carmartamanda

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please help! Work computer!!
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#3
Essexboy

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Hi is this Vista or XP ? As we will need to install the recovery console to work from
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#4
carmartamanda

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Vista
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#5
carmartamanda

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Thank you for helping!!!
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#6
Essexboy

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Download the following three programmes to your desktop :


1. WiNTBootIc
2. Windows Vista RC
3. Farbar Recovery Scan Tool

Insert a USB drive of at least 1GB
Run Wintoboot

Posted Image

Drag and drop the Windows Vista ISO to the programme in the space indicated
Tick the Format box and accept the warnings
Press Do It

You will see it progressing

Posted Image

It will let you know when it is done
Then copy FRST to the same USB

Posted Image


Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here


When you reboot you will see this.
Click repair my computer
Posted Image

Select your operating system
Posted Image

Select Command prompt
Posted Image

At the command prompt type the following :

notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Posted Image
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
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#7
carmartamanda

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even in safe mode I have a white screen. only way I can run anything is the prompt screen with the e:/program name.exe
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#8
Essexboy

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When you boot from USB and select command prompt you still have a white screen ? Can you see the command prompt to run FRST ?
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#9
carmartamanda

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Yes i can acess the comand prompt screen just not my desktop screen to download those three programs
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#10
Essexboy

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Do you have access to another computer to download FRST and the recovery console ?
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#11
carmartamanda

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Yeap thats what i did yesterday morning and the results i posted where from that frst
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#12
carmartamanda

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I will download the recovery console later this afternoon on a usb and run it
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#13
Essexboy

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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