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Need help removing Chitka and other pop ups in all browser [Solved]


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#16
bobzab

bobzab

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Hello Gringo, once again thanks for all of the help. Below are the log files for MBAM and Hijack this. Had no problems with the latest steps. Have not seen any pop ups and my system is running fine.

Bob

MBAM Log:

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org

Database version: v2013.03.08.02

Windows 7 x64 NTFS
Internet Explorer 9.0.8112.16421
All2 :: ALL-PC [administrator]

3/7/2013 9:07:40 PM
mbam-log-2013-03-07 (21-07-40).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 305329
Time elapsed: 3 minute(s), 20 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


Hijack This Log

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:16:49 PM, on 3/7/2013
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v9.00 (9.00.8112.16464)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Motorola\MotoConnectService\MotoConnect.exe
C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Users\All2\Downloads\HijackThis.exe
C:\Windows\SysWOW64\DllHost.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
O4 - HKLM\..\Run: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKUS\S-1-5-21-3263457453-1183455331-3999350695-1003\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background (User 'matthew')
O4 - HKUS\S-1-5-21-3263457453-1183455331-3999350695-1004\..\Run: [Google Update] "C:\Users\olivia\AppData\Local\Google\Update\GoogleUpdate.exe" /c (User 'olivia')
O4 - S-1-5-21-3263457453-1183455331-3999350695-1003 Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'matthew')
O4 - S-1-5-21-3263457453-1183455331-3999350695-1003 User Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'matthew')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MIF5BA~1\Office10\EXCEL.EXE/3000
O9 - Extra button: Send To Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: Send to &Bluetooth Device... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Program Files\IDT\WDM\AESTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe
O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: MotoConnect Service - Unknown owner - C:\Program Files (x86)\Motorola\MotoConnectService\MotoConnectService.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe
O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: DW WLAN Tray Service (wltrysvc) - Dell Inc. - C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 9522 bytes
  • 0

Similar Topics: Need help removing Chitka and other pop ups in all browser [Solved]     x


#17
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,251 posts
Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
      O4 - HKLM\..\Run: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
      O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
      O4 - HKUS\S-1-5-21-3263457453-1183455331-3999350695-1003\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background (User 'matthew')
      O4 - HKUS\S-1-5-21-3263457453-1183455331-3999350695-1004\..\Run: [Google Update] "C:\Users\olivia\AppData\Local\Google\Update\GoogleUpdate.exe" /c (User 'olivia')
      O4 - S-1-5-21-3263457453-1183455331-3999350695-1003 Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'matthew')
      O4 - S-1-5-21-3263457453-1183455331-3999350695-1003 User Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'matthew')
      O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
      O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe

  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brackets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish

When the scan is complete

  • If no threats were found
  • put a checkmark in "Uninstall application on close"
  • close program
  • report to me that nothing was found

  • If threats were found
  • click on "list of threats found"
  • click on "export to text file" and save it as ESET SCAN and save to the desktop
  • Click on back
  • put a checkmark in "Uninstall application on close"
  • click on finish
  • close program
  • copy and paste the report here

Gringo
  • 0

#18
bobzab

bobzab

    Member

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Hi Gringo, here is the output from the ESET scan. I used HiJack This to remove the items you noted. Thanks.

C:\Documents and Settings\All\AppData\Local\Google\Chrome\User Data\Default\Default\aadagfdagdggdhgbdgdfdcdadedagfde\background.js Win32/TrojanDownloader.Tracur.V trojan
C:\Documents and Settings\All\Desktop\Old Firefox Data\user.js JS/SecurityDisabler.A.Gen application
C:\Documents and Settings\All2\Downloads\7zip_installer_d793026.exe probably a variant of Win32/InstallIQ application
C:\Documents and Settings\matthew\Downloads\7zipap_718.exe a variant of Win32/InstallIQ application
C:\Documents and Settings\matthew\Downloads\digitaldj(2).exe a variant of Win32/InstallIQ application
C:\Documents and Settings\matthew\Downloads\digitaldj.exe a variant of Win32/InstallIQ application
C:\Documents and Settings\olivia\AppData\Local\Google\Chrome\User Data\Default\Default\aadggfdedidddfgdgggegfdfdegggfgd\background.html Win32/BHO.OEI trojan
C:\Documents and Settings\olivia\AppData\Local\Google\Chrome\User Data\Default\Default\aadggfdedidddfgdgggegfdfdegggfgd\ContentScript.js Win32/BHO.OEI trojan
C:\Documents and Settings\olivia\Downloads\Brothersoft_downloader_For_Pokemon_Leaf_Green_Version_for_GBA(1).exe a variant of Win32/BSDownloader application
C:\Documents and Settings\olivia\Downloads\Brothersoft_downloader_For_Pokemon_Leaf_Green_Version_for_GBA.exe a variant of Win32/BSDownloader application
C:\Users\All\AppData\Local\Google\Chrome\User Data\Default\Default\aadagfdagdggdhgbdgdfdcdadedagfde\background.js Win32/TrojanDownloader.Tracur.V trojan
C:\Users\All\Desktop\Old Firefox Data\user.js JS/SecurityDisabler.A.Gen application
C:\Users\All2\Downloads\7zip_installer_d793026.exe probably a variant of Win32/InstallIQ application
C:\Users\matthew\Downloads\7zipap_718.exe a variant of Win32/InstallIQ application
C:\Users\matthew\Downloads\digitaldj(2).exe a variant of Win32/InstallIQ application
C:\Users\matthew\Downloads\digitaldj.exe a variant of Win32/InstallIQ application
C:\Users\olivia\AppData\Local\Google\Chrome\User Data\Default\Default\aadggfdedidddfgdgggegfdfdegggfgd\background.html Win32/BHO.OEI trojan
C:\Users\olivia\AppData\Local\Google\Chrome\User Data\Default\Default\aadggfdedidddfgdgggegfdfdegggfgd\ContentScript.js Win32/BHO.OEI trojan
C:\Users\olivia\Downloads\Brothersoft_downloader_For_Pokemon_Leaf_Green_Version_for_GBA(1).exe a variant of Win32/BSDownloader application
C:\Users\olivia\Downloads\Brothersoft_downloader_For_Pokemon_Leaf_Green_Version_for_GBA.exe a variant of Win32/BSDownloader application
  • 0

#19
gringo_pr

gringo_pr

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  • 7,251 posts
Hello bobzab

There are some minor things in your online scan that should be removed.


delete files

  • Copy all text in the code box (below)...to Notepad.
    @echo off
    del /f /s /q "C:\Documents and Settings\All\AppData\Local\Google\Chrome\User Data\Default\Default\aadagfdagdggdhgbdgdfdcdadedagfde\background.js"
    del /f /s /q "C:\Documents and Settings\All\Desktop\Old Firefox Data\user.js"
    del /f /s /q "C:\Documents and Settings\All2\Downloads\7zip_installer_d793026.exe"
    del /f /s /q "C:\Documents and Settings\matthew\Downloads\7zipap_718.exe"
    del /f /s /q "C:\Documents and Settings\matthew\Downloads\digitaldj(2).exe"
    del /f /s /q "C:\Documents and Settings\matthew\Downloads\digitaldj.exe"
    del /f /s /q "C:\Documents and Settings\olivia\AppData\Local\Google\Chrome\User Data\Default\Default\aadggfdedidddfgdgggegfdfdegggfgd\background.html"
    del /f /s /q "C:\Documents and Settings\olivia\AppData\Local\Google\Chrome\User Data\Default\Default\aadggfdedidddfgdgggegfdfdegggfgd\ContentScript.js"
    del /f /s /q "C:\Documents and Settings\olivia\Downloads\Brothersoft_downloader_For_Pokemon_Leaf_Green_Version_for_GBA(1).exe"
    del /f /s /q "C:\Documents and Settings\olivia\Downloads\Brothersoft_downloader_For_Pokemon_Leaf_Green_Version_for_GBA.exe"
    del /f /s /q "C:\Users\All\AppData\Local\Google\Chrome\User Data\Default\Default\aadagfdagdggdhgbdgdfdcdadedagfde\background.js"
    del /f /s /q "C:\Users\All\Desktop\Old Firefox Data\user.js"
    del /f /s /q "C:\Users\All2\Downloads\7zip_installer_d793026.exe"
    del /f /s /q "C:\Users\matthew\Downloads\7zipap_718.exe"
    del /f /s /q "C:\Users\matthew\Downloads\digitaldj(2).exe"
    del /f /s /q "C:\Users\matthew\Downloads\digitaldj.exe"
    del /f /s /q "C:\Users\olivia\AppData\Local\Google\Chrome\User Data\Default\Default\aadggfdedidddfgdgggegfdfdegggfgd\background.html"
    del /f /s /q "C:\Users\olivia\AppData\Local\Google\Chrome\User Data\Default\Default\aadggfdedidddfgdgggegfdfdegggfgd\ContentScript.js"
    del /f /s /q "C:\Users\olivia\Downloads\Brothersoft_downloader_For_Pokemon_Leaf_Green_Version_for_GBA(1).exe"
    del /f /s /q "C:\Users\olivia\Downloads\Brothersoft_downloader_For_Pokemon_Leaf_Green_Version_for_GBA.exe"
    del %0
  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
    It should look like this: Posted Image<--XPPosted Image<--vista
  • Double click on delfile.bat to execute it.
    A black CMD window will flash, then disappear...this is normal.
  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.


The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.




Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


:Why we need to remove some of our tools:

Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK.
Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

About Java


During the cleaning process if I found that Java was installed I asked for it to be uninstalled, Many home users will not miss it. If you use OpenOffice, play online games or use business applications which require Java, Then you need to install the latest version and make sure to disable it in your web browsers.

If an application or website requires it, you should receive a notification indicating that when you attempt to launch that application or access that website.

Link to download latest version. - install Java

How to disable java in your web browsers - Disable Java



:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)


    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:


It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them
Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.


The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety

Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum

COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.


I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

Gringo
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#20
bobzab

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Hello Gringo, thanks again for all of your help. I really do appreciate it. I have read all of your last post fully, completed running the batch file and will take your recommendations. My system is running fine, no more pop ups, but I did encounter one thing that I want to mention\ask about. When I launched FF today it again mentioned that it was not set as the default browser which I believe is a after effect of running CCleaner. Previously I had just closed the dialogue box but today check to set it as my default browser. A few minutes later I them got a dialogue Stating that Storage Value On-line Backup was having trouble connecting to a server. I'm alarmed because I don't know what Storage Vault is and have never installed it. Is this possibly a remnant of one of the tools I've used? I suspect not. I'm concerned that I didn't see it listed under program files and running Revo Uninstaller did not show the app either. I don't think this is related to selecting FF as my default browser but wanted to mention that part anyways. Any thoughts?

Thanks

Bob
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#21
gringo_pr

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Hello


No it is nothing to do with any of my tools - I see it in the list of installed programs - restart the computer and recheck in add/remove
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#22
bobzab

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Hello Gringo, it's been a couple of days and no issues to date. My system is running great so I think you can close this thread. Once again thanks for all of your help really do appreciate it. I'm happy to make a small donation as a token of my thanks. Thanks again.

Bob
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#23
gringo_pr

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Thank you and you are more than welcome - Glad I was able to help



gringo
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#24
gringo_pr

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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