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aspire running windows 7 won't connect to internet or open various


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#16
RKinner

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64 bit systems keep 64 and 32 bit programs in separate program file folders so that's OK.

Can you attach the file: C:\Windows\MEMORY.DMP ? You will need to rename it to MEMORY.txt or zip it up or the forum will not allow it.
Click on Control Panel then (if you do not see the individual categories then View By: change to Large Icons), System, Advanced System Settings, Startup and Recovery then make sure it looks like the attached picture:


My guess is the BlueScreen is a bad video driver. It appears you got a new one fairly recently so I would: right click on Computer and select Manage (continue) then Device Manager. Find Display Adapter and click on the arrow in front of it. Right click on the adapter that shows up under Display Adapter and select Properties then Driver. If Rollback Driver is enabled then press it. Once it finishes it will need to reboot.

Your error logs are showing problems with Windows Live, Skype Updater, Yahoo Updater and E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E. The first three should be uninstalled. (After you uninstall check that there are no associated tasks remaining in c:\windows\tasks\ You can always redownload and reinstall them later if you need them. The last one is associated with the video driver.
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#17
honeybear2002

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When I rolled back the video driver, it made my screen resolution go all out of whack, i.e., all the words/icons were enormous, as if in Safe Mode, so I updated to the newest driver and left it that way. Please advise if I need to roll it back again and leave it and what settings will work best. The Minidump folder has a closed lock symbol over the folder and when I open it, it is empty. Then it shows that there are previous versions of the folder but when I try to open and/or restore the previous versions, the system gives me an error stating that I do not have permission to open the file. When I went into the Startup and Recovery tab in control panel, it was NOT set up as you demonstrated - instead, it had "kernel memory dump" where you have "small memory dump". I changed that setting, uninstalled yahoo updater, yahoo toolbar, skype, and windows live. It appears that my uncle uses Skype regularly, so I will tell him to reinstall it if he needs it. When I uninstalled Skype, Avast gave me a warning dialog saying that there was a rootkit found called skype updater...I had avast delete the file and rebooted the system. Is there anything else you need me to do? THANK YOU! You're awesome! :thumbsup:
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#18
RKinner

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If you get any more blue screens then I think Bluescreenview should work if you made it look like mine.

I guess we just let it run for a while and see if anything shows up. We can start the cleanup process:




You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix, copy the next line:

"%userprofile%\Desktop\combofix.exe" /Uninstall

Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.
then right click, Paste, then hit Enter.

OTL has a cleanup tab but DO NOT USE IT!. There are reports that it leaves the PC unbootable. Instead just delete OTL.exe and the folder c:\_OTL.

To hide hidden files again:

Vista or Win7

# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.
Seems to work best if Firefox is the default browser. You can also try Secunia PSI http://secunia.com/v...l/download_psi/ Same kind of info. You don't need both.
If you use Firefox then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: http://simple-adblock.com/
The free version only blocks 200 ads a day so another reason to use Firefox or Chrome.

If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . You can run it any time that Firefox seems slow.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.


If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

Special note on Java. Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
http://www.java.com/...lugin_cache.xml
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 9 or better. These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE. Get the latest version from Java.com. They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download. Just uncheck the garbage before the download (or install) starts. If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it. IF that is the case then you should install No-Script (Firefox) or Script-No add-ons (Chrome) and only use Firefox or Chrome to visit the site. You will need to tell No-Script/Script-No that the site is allowed to run Java.

Make sure Windows Updates is turned and that it works. Go to Control panel, Windows Updates and see if it works. http://support.microsoft.com/kb/294871

If you are feeling especially paranoid you can install the free firewall called Online Armor:
http://www.online-armor.com/


My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's a local environmental organization that I volunteer with: http://www.kwiaht.org/donate.htm
(The name means something like "clean place" in one of the local native-American dialects)

Ron
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#19
honeybear2002

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I deleted/uninstalled all the spyware removal programs per your instructions and rebooted the system. Now when I boot up, Internet Explorer will not stay open - when it is clicked, it opens briefly, does not load any pages, then closes. It does this whether I open it directly from the .exe file on the system, the shortcut, or click a link in another program that opens an explorer window. I was going to uninstall IE and re-install it, but when I pull up the programs list in control panel, IE isn't even listed...Could it possibly have something to do with uninstalling Windows Live? I tried to re-install windows live essentials 2012 but I get an error message that says "Couldn't install messenger, Error 0x80070641, Source crt110-i386", and "couldn't install mail, messenger, family safety, photogallery and movie maker, writer, Error 0x80070705, Source dotNet40". Also, when I try to run windows updates, it starts the downloads but then give me error code 641. When I tried to re-install IE 9 for Windows 7 64bit, it says it is already installed. I also noticed that the Explorer Icon on the taskbar changed from the normal IE symbol to a "broken link" type of symbol - a small page symbol with some blue marks on it. When trying to install all of the above mentioned programs, I turn Avast off, so I don't think that is causing a conflict, but I don't know. Now I am totally lost as to what the problem could be and am replying from a different computer completely. I am able to save files to a flash drive and transfer them to the computer that way, but since IE does not stay open or load pages, I cannot install anything directly until this is resolved. So sorry this is becoming a nightmare! You are so helpful and I really appreciate your input! Thank you!
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#20
RKinner

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First try:


Copy the next line:

"%ProgramFiles(x86)%\Internet Explorer\iexplore.exe" -extoff

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Right click and Paste or Edit then Paste and the copied line should appear.
Hit Enter.

Does IE work? If not:

Let's see if you can install another browser:


You might try downloading Opera via FTP:

Start, All Programs, Accessories then Command Prompt. (Win 7 and Vista must Right click on Command Prompt and Run As Admin.)
Bold text is what you type with an Enter after each line. Regular text is the expected response. Text in parentheses are my comments.


ftp ftp.opera.com
Connected to get2.opera.com.
220 (vsFTPd 2.0.7)
User (get2.opera.com:(none)): anonymous
331 Please specify the password.
Password: any
230 Login successful.

ftp> cd pub/opera/win/1151/us
250 Directory successfully changed.

ftp> ls
(That's actually L S. Here you may get a windows prompt that it has blocked the program. Tell it to unblock)
Opera_1151_int_Setup.exe

ftp> binary
200 Switching to Binary mode.

ftp> get Opera_1151_int_Setup.exe
200 PORT command successful. Consider using PASV.
150 Opening BINARY mode data connection for Opera_1151_int_Setup.exe (10307952 b
ytes).

(It will take it some time to download the file. There is no indication that anything is happening but if you go to Task Manager and look at the network traffic you will see that it is working.)

226 File send OK.
ftp: 10307952 bytes received in 119.73Seconds 86.09Kbytes/sec.
ftp> bye
221 Goodbye.

Now is the tricky part. Have to find where it got stored. Do a search of the C:\ for Opera and it should show up.
Usually it stores the file in C:\users\YourLoginName\ (Win 7 or Vista) or in XP at C:\Documents and Settings\YourLoginName\
Right click on it and Open File Location then run the file in XP by doubleclicking. (Win 7 or Vista => right click on the the file and Run As Administrator). It installs very quickly. See if it will go anywhere like to att.com
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#21
honeybear2002

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I got opera to install, also installed Firefox, which is my preferred browser. IE still will not work though, so I'm not sure what the problem is. Should I try to install IE 10 since 9 is not working? I will await your response before doing anything. Thanks!
Melissa :blink:
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#22
RKinner

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If you have the IE icon on your desktop (not a shortcut) and you right click on it and select Properties then you get the Internet Options menu. Select Advanced then at the bottom is a Reset button. Sometimes that will fix it.

If you have IE9 you can uninstall it and it should revert back to IE8. Sometimes that will fix it. Installing IE10 is another option.
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#23
honeybear2002

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I clicked reset under the Advanced Internet Options Menu and rebooted to no avail - same problems - IE will not open. I cannot uninstall IE because it is not listed in the programs list. I installed IE10 but it still won't open. Is there a way to uninstall it that does not utilize the conventional uninstall option?
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#24
RKinner

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the Free revo uninstaller might help:

http://www.revounins...e_download.html
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#25
honeybear2002

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Here is what I have tried and consequently found. Revo uninstaller did not help with the removal of IE. I went through and uninstalled all the recent Windows system updates, then rebooted the system - everything worked perfectly as before! I then ran the Windows Updates service and reinstalled critical updates one at a time until I found the one that was causing problems; the problem is always when trying to install:

Microsoft .NET Framework 4 Client Profile for Windows 7 x64-based Systems (KB982670)

Installation date: ‎04/‎21/‎13 4:34 AM

Installation status: Failed

Error details: Code 641

Knowing this information, are there any steps I can now take to rectify this situation? Thanks!!!
Melissa
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#26
RKinner

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What you usually have to do with .net is uninstall all versions, run the cleanup tool:

http://blogs.msdn.co.../30/611355.aspx

and then reinstall them all over again starting with the lowest numbered ones. That usually fixes the problem but takes a lot of time.

Alternatively you can just not install any of them after you uninstall. I doubt you will miss .net
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