[ChrisKeo]

Hello Everyone/Anyone, I'm new to the forum and I'm having issues with my laptop. I recently added a 4gb stick of RAM (Patriot DDR3 PC3 1333mhz CL9) bringing my laptop to 8gb total. I did not change any BIOS settings or alter anything before a BSOD showed with Bad Pool Header. Then I went online and TRIED to resolve the issue and got my computer stuck in restore mode. I tried to resolve it by an old restore point but that did not work. Now it wont get out of it, just keeps going in circles with no success. I need some help. Has anyone experienced this before? Thanks for any input...


Samsung RF511 laptop Windows 7 64bit
BIOS version 10HX American Megatrends
Samsung Elec. BIOS Team u5.4 c2.10.1208

Chris K.

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Hello

I am assuming you matched the extra ram to what you had...Take out the added 4 sticks of ram.. restart/re-boot...Does it still give you a BSOD?

[Veeg]

Hello

I am assuming you matched the extra ram to what you had...Take out the added 4 sticks of ram.. restart/re-boot...Does it still give you a BSOD?

[ChrisKeo]

Hello

I am assuming you matched the extra ram to what you had...Take out the added 4 sticks of ram.. restart/re-boot...Does it still give you a BSOD?

YES. I tried that.
It's out now but it still cycles through restore point menus and it never finishes. I cannot access my Win 7 anymore. Just keeps going in circles.

[phillpower2]

ChrisKeo

Sorry to hear that you are having problems with your notebook.

Do you have any data on the HDD that you would like to try and secure before we proceed, this is a precautionary measuer in case of HDD failure or a corrupt/damaged OS preventing a normal boot.

[ChrisKeo]

ChrisKeo

Sorry to hear that you are having problems with your notebook.

Do you have any data on the HDD that you would like to try and secure before we proceed, this is a precautionary measuer in case of HDD failure or a corrupt/damaged OS preventing a normal boot.

I do have a lot of stuff I need. Is this going to end up losing all my stuff? Is there a way to save stuff before proceding? What is the first step to try and keep all of my stuff? What is the issue with my HDD?

CK...

[phillpower2]

I do have a lot of stuff I need. Is this going to end up losing all my stuff? Is there a way to save stuff before proceding? What is the first step to try and keep all of my stuff?

Yes, details below.

What is the issue with my HDD?

I did not say that your HDD had issues, what I did say was "this is a precautionary measuer in case of HDD failure or a corrupt/damaged OS preventing a normal boot."

Better to be safe than sorry do you not think.


===================
***Required Hardware***
CD Burner (CDRW) Drive,
Blank CD,
Extra Storage Device (USB Flash Drive, External Hard Drive)
===================

1. Save these files to your Desktop/Burn Your Live CD:

• Download Latest Puppy Linux ISO (i.e.: lupu-520.iso)
  Download BurnCDCC ISO Burning Software
  
  
• Open BurnCDCC with Windows Explorer
• Extract All files to a location you can remember
• Double Click BurnCDCC
• Click Browse and navigate to the Puppy Linux ISO file you just downloaded
• Open/Double Click that file
  IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x
• Click Start
• Your CD Burner Tray will open automatically
• Insert a blank CD and close the tray
• Click OK

Puppy Linux Live CD will now be created
2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second

• Start the computer/press the power button
• Immediately start tapping the appropriate key to enter the BIOS, aka "Setup"
  (Usually shown during the "Dell" screen, or "Gateway" Screen)
• Once in the BIOS, under Advanced BIOS Options change boot priority to:
  CD-ROM 1st, Hard Drive 2nd
• Open your ROM drive and insert the disk
• Press F10 to save and exit
• Agree with "Y" to continue
• Your computer will restart and boot from the Puppy Linux Live CD
  
  

3. Recover Your Data

• Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM). You will see a fully functioning Graphical User Interface similar to what you normally call "your computer". Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning. Also, double clicking is not needed in Puppy. To expand, or open folders/icons, just click once. Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to. This is normal. Ready? Let's get started.
  
  3a. Mount Drives[list]
• Click the Mount Icon located at the top left of your desktop.
• A Window will open. By default, the "drive" tab will be forward/highlighted. Click on Mount for your hard drive.
• Assuming you only have one hard drive and/or partition, there may be only one selection to mount.
• USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted.
• If using an external hard drive for the data recovery, do this under the "drive" tab. Mount it now.

3b. Transfer Files.

• At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon.
• Open your old hard drive i.e. sda1
• Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1
• If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows)
• From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window.

For The Novice: The common path to your pictures, music, video, and documents folders is: Documents and Settings >> All Users (or each idividual name of each user. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos.

Remember to only click once! No double clicking! Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy. Choose COPY each time you drag and drop.

YOU ARE DONE!!! Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer. Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations!

Note that there might be some other Puppy distros on the page (such as Slacko Puppy), but you need Lucid Puppy (lupu), the Ubuntu-based one. Always make sure you start downloading a file that starts with "lupu"!

[ChrisKeo]

I do have a lot of stuff I need. Is this going to end up losing all my stuff? Is there a way to save stuff before proceding? What is the first step to try and keep all of my stuff?

Yes, details below.

What is the issue with my HDD?

I did not say that your HDD had issues, what I did say was "this is a precautionary measuer in case of HDD failure or a corrupt/damaged OS preventing a normal boot."

Better to be safe than sorry do you not think.


===================
***Required Hardware***
CD Burner (CDRW) Drive,
Blank CD,
Extra Storage Device (USB Flash Drive, External Hard Drive)
===================

1. Save these files to your Desktop/Burn Your Live CD:

• Download Latest Puppy Linux ISO (i.e.: lupu-520.iso)
  Download BurnCDCC ISO Burning Software
  
  
• Open BurnCDCC with Windows Explorer
• Extract All files to a location you can remember
• Double Click BurnCDCC
• Click Browse and navigate to the Puppy Linux ISO file you just downloaded
• Open/Double Click that file
  IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x
• Click Start
• Your CD Burner Tray will open automatically
• Insert a blank CD and close the tray
• Click OK

Puppy Linux Live CD will now be created
2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second

• Start the computer/press the power button
• Immediately start tapping the appropriate key to enter the BIOS, aka "Setup"
  (Usually shown during the "Dell" screen, or "Gateway" Screen)
• Once in the BIOS, under Advanced BIOS Options change boot priority to:
  CD-ROM 1st, Hard Drive 2nd
• Open your ROM drive and insert the disk
• Press F10 to save and exit
• Agree with "Y" to continue
• Your computer will restart and boot from the Puppy Linux Live CD
  
  

3. Recover Your Data

• Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM). You will see a fully functioning Graphical User Interface similar to what you normally call "your computer". Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning. Also, double clicking is not needed in Puppy. To expand, or open folders/icons, just click once. Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to. This is normal. Ready? Let's get started.
  
  3a. Mount Drives[list]
• Click the Mount Icon located at the top left of your desktop.
• A Window will open. By default, the "drive" tab will be forward/highlighted. Click on Mount for your hard drive.
• Assuming you only have one hard drive and/or partition, there may be only one selection to mount.
• USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted.
• If using an external hard drive for the data recovery, do this under the "drive" tab. Mount it now.

3b. Transfer Files.

• At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon.
• Open your old hard drive i.e. sda1
• Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1
• If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows)
• From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window.

For The Novice: The common path to your pictures, music, video, and documents folders is: Documents and Settings >> All Users (or each idividual name of each user. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos.

Remember to only click once! No double clicking! Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy. Choose COPY each time you drag and drop.

YOU ARE DONE!!! Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer. Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations!

Note that there might be some other Puppy distros on the page (such as Slacko Puppy), but you need Lucid Puppy (lupu), the Ubuntu-based one. Always make sure you start downloading a file that starts with "lupu"!

OK. Lemme get this done and I'll repost my results. Thanks for your Help!

CK...

[phillpower2]

No problem I will be around for a good few hours yet + the best part of all day tomorrow UK time.

Quick question before you go, has the HDD ever been completely formatted as I an hoping that you have a recovery partition which will save you a lot of time and trouble.

[ChrisKeo]

No the HDD has never been formatted. This is the first issue Ive had with this laptop.
The system restore will not allow the CD rom to work, it just keeps going into system repair tools. Is there a way to get my cpu to skip launching into start up repairs? Or maybe a command prompt keystroke to help it bypass the startup menus?

CK...

[phillpower2]

Once your data is secured I would like you to restart the notebook while keeping the F4 key pressed down, this should get you into the recovery partition which should get you to the OS.

[ChrisKeo]

It wont work. I cant restore any of my items. After the startup it just turns off. CD rom wont work. Just goes in circles and turns off. What now??

CK.

[phillpower2]

Have you tried booting into safe mode by tapping the F8 key while the computer is trying to boot up, keep tapping the F8 key as it can be tricky to catch sometimes.

[ChrisKeo]

I've tried, I'll try again...

[phillpower2]

[ChrisKeo]

OK, I've tried f8 safe mode but no luck. Just goes right back into startup repair and never finishes. Same circle. I tried startup repair and restore mode and debugging all with no success. What now?

CK...