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mp 800 scanner not working

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pixma mp800

Cannot scan for these reasons:
- The original may not be set correctly
- The Protective Sheet may be put in place
- The lamp may not be warmed up
(It needs a few minutes for adjusting lamp on a low temperature.)

Scanner driver will be closed

Code error - 2,178,0

This appears when I use the MP Navigator. On the screen I see "Scanner is not operating properly. Got a bunch of multicolored dots on a white background intermittently before it quit. Have uninstalled and reinstalled software, disconnected from computer and power, rebooted, etc. Is my pixma dead? Prints fine by the way.
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