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Chitka malware infection [Solved]


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#16
lkaz

lkaz

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I can not get Eset to work. It prompts for the add-on to be installed but just sits on this page: http://www.eset.com/...-scanner-popup/ with a blue screen and a small image in the left hand corner. I went to internet Options and turned off the pop-up blocker but it did not help.

Also - Neither Revo or Control Panel showed the Best Buy pc app so I could not remove it. Any suggestions?

Thanks so much Gringo.
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#17
gringo_pr

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Hello lkaz

Also - Neither Revo or Control Panel showed the Best Buy pc app so I could not remove it. Any suggestions? - if it does not show up then just leave it alone - it is not bad just unneeded

Make sure you are running IE as admin - http://www.ehow.com/...inistrator.html

Try resetting IE - go here and scroll down and click on show all and click on the fix-it button - http://windows.micro...orer-8-settings

If that does not work then try this one

F-Secure Online Scan

You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Please go HERE to run an online scan from F-Secure
  • Click on Start scanning
  • This will open a new window

    In Interner Explorer
  • It will require an activex control, please install it
  • Click Accept

  • In Firefox
  • It will require an Add-on to be installed, please install it
  • Order to install the Add-on Firefox needs to be restarted, please do so
[*]Click Full System Scan
[*]It will now download the scanner this may take a while please be patient
[*]It will then start scanning wait for the scan to finish
[*]Click [b]Automatic cleaning (recommended)

[*]Wait for it finish the cleaning process
[*]Click show report
[*]This will open up a window with the results of the scan copy and paste those results as a reply to this topic[/list]
[b]Gringo

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#18
lkaz

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F-Secure Online Scanner requires this:

The latest version of Java is required to run F-Secure Online Scanner. You can download it from http://java.sun.com or by clicking the download button. After installing Java Runtime Environment, you can continue the launching process of F-Secure Online Scanner.

Should I do this - didn't I just delete this?
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#19
gringo_pr

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About Java


During the cleaning process if I found that Java was installed I asked for it to be uninstalled, Many home users will not miss it. If you use OpenOffice, play online games or use business applications which require Java, Then you need to install the latest version and make sure to disable it in your web browsers.

If an application or website requires it, you should receive a notification indicating that when you attempt to launch that application or access that website.

Link to download latest version. - install Java

How to disable java in your web browsers - Disable Java

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#20
gringo_pr

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Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
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#21
lkaz

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Hi Gringo.

I have been having alot of trouble getting online - keep getting this error: HTTP ERROR: 504 Gateway Timeout

I researched the error and it is supposed to be related to specific websites but it happens to almost every website I try to access. Perhaps I should contact my ISP, which is Verizon.
I will download Java and try to proceed with F-Secure Online - if the website will eventually load.

Edited by lkaz, 16 March 2013 - 09:18 AM.

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#22
gringo_pr

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Hello lkaz

Lets get a deeper look into the system and lets see if something shows up.

Download and run OTL

Download OTL by Old Timer and save it to your Desktop.
  • Double click on OTL.exe to run it.
  • Under Output, ensure that Minimal Output is selected.
  • Under Extra Registry section, select Use SafeList.
  • Click the Scan All Users checkbox.
  • Click on Run Scan at the top left hand corner.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened and the that I need posted back here
    • Extra.txt <-- Will be minimized - save this one on your desktop in case I ask for it later
  • Please post the contents of OTL.txt in your next reply.

Gringo
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#23
lkaz

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Hi Gringo - thanks - here are the logfiles:


OTL Extras logfile created on: 3/16/2013 2:16:18 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Linda\Desktop
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.75 Gb Total Physical Memory | 1.25 Gb Available Physical Memory | 33.49% Memory free
7.49 Gb Paging File | 4.68 Gb Available in Paging File | 62.50% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 453.42 Gb Total Space | 400.89 Gb Free Space | 88.41% Space Free | Partition Type: NTFS
Drive D: | 191.04 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS
Drive G: | 1.87 Gb Total Space | 0.46 Gb Free Space | 24.65% Space Free | Partition Type: FAT

Computer Name: LINDA-PC | User Name: Linda | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.html[@ = ChromeHTML] -- C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google Inc.)
.url[@ = InternetShortcut] -- C:\windows\SysNative\rundll32.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\windows\SysWow64\control.exe (Microsoft Corporation)
.html [@ = ChromeHTML] -- C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google Inc.)

[HKEY_USERS\S-1-5-21-1095528271-3612652570-1581237243-1000\SOFTWARE\Classes\<extension>]
.html [@ = ChromeHTML] -- Reg Error: Key error. File not found

========== Shell Spawning ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htmlfile [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
htmlfile [opennew] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
htmlfile [print] -- rundll32.exe %SystemRoot%\system32\mshtml.dll,PrintHTML "%1" (Microsoft Corporation)
http [open] -- "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.)
https [open] -- "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation)
InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S

**************************************************************************************************************************************************

OTL logfile created on: 3/16/2013 2:16:12 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Linda\Desktop
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.75 Gb Total Physical Memory | 1.25 Gb Available Physical Memory | 33.49% Memory free
7.49 Gb Paging File | 4.68 Gb Available in Paging File | 62.50% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 453.42 Gb Total Space | 400.89 Gb Free Space | 88.41% Space Free | Partition Type: NTFS
Drive D: | 191.04 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS
Drive G: | 1.87 Gb Total Space | 0.46 Gb Free Space | 24.65% Space Free | Partition Type: FAT

Computer Name: LINDA-PC | User Name: Linda | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - C:\Users\Linda\Desktop\OTL.exe (OldTimer Tools)
PRC - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe (Adobe Systems Incorporated)
PRC - C:\Program Files (x86)\e-Sword\e-Sword.exe (Rick Meyers)
PRC - C:\Program Files (x86)\Verizon Wireless\VZAccess Manager\VZAccess Manager.exe (Smith Micro Software, Inc.)
PRC - C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe (TOSHIBA CORPORATION)


========== Modules (No Company Name) ==========

MOD - C:\Windows\SysWOW64\vsspell6.ocx ()
MOD - C:\Windows\SysWOW64\vsthes6.ocx ()


========== Services (SafeList) ==========

SRV:64bit: - (NisSrv) -- c:\Program Files\Microsoft Security Client\NisSrv.exe (Microsoft Corporation)
SRV:64bit: - (MsMpSvc) -- c:\Program Files\Microsoft Security Client\MsMpEng.exe (Microsoft Corporation)
SRV:64bit: - (LBTServ) -- C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe (Logitech, Inc.)
SRV:64bit: - (TOSHIBA eco Utility Service) -- C:\Program Files\TOSHIBA\TECO\TecoService.exe (TOSHIBA Corporation)
SRV:64bit: - (AMD External Events Utility) -- C:\Windows\SysNative\atiesrxx.exe (AMD)
SRV:64bit: - (TPCHSrv) -- C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe (TOSHIBA Corporation)
SRV:64bit: - (TOSHIBA HDD SSD Alert Service) -- C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe (TOSHIBA Corporation)
SRV:64bit: - (TosCoSrv) -- C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe (TOSHIBA Corporation)
SRV:64bit: - (TODDSrv) -- C:\Windows\SysNative\TODDSrv.exe (TOSHIBA Corporation)
SRV:64bit: - (WinDefend) -- C:\Program Files\Windows Defender\MpSvc.dll (Microsoft Corporation)
SRV - (AdobeARMservice) -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe (Adobe Systems Incorporated)
SRV - (TMachInfo) -- C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe (TOSHIBA Corporation)
SRV - (NWVZHelper) -- C:\Program Files (x86)\Novatel Wireless\Verizon\Drivers\NWHelper_001.exe (Novatel Wireless Inc.)
SRV - (clr_optimization_v4.0.30319_32) -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe (Microsoft Corporation)
SRV - (clr_optimization_v2.0.50727_32) -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe (Microsoft Corporation)


========== Driver Services (SafeList) ==========

DRV:64bit: - (NisDrv) -- C:\Windows\SysNative\drivers\NisDrvWFP.sys (Microsoft Corporation)
DRV:64bit: - (Fs_Rec) -- C:\windows\SysNative\drivers\fs_rec.sys (Microsoft Corporation)
DRV:64bit: - (LMouFilt) -- C:\Windows\SysNative\drivers\LMouFilt.Sys (Logitech, Inc.)
DRV:64bit: - (LHidFilt) -- C:\Windows\SysNative\drivers\LHidFilt.Sys (Logitech, Inc.)
DRV:64bit: - (hitmanpro35) -- C:\Windows\SysNative\drivers\hitmanpro35.sys ()
DRV:64bit: - (HpSAMD) -- C:\Windows\SysNative\drivers\HpSAMD.sys (Hewlett-Packard Company)
DRV:64bit: - (TsUsbFlt) -- C:\Windows\SysNative\drivers\TsUsbFlt.sys (Microsoft Corporation)
DRV:64bit: - (NWADI) -- C:\Windows\SysNative\drivers\NWADIenum.sys (Novatel Wireless Inc)
DRV:64bit: - (NWUSBPort2_000) -- C:\Windows\SysNative\drivers\nwusbser2_000.sys (Novatel Wireless Inc.)
DRV:64bit: - (NWUSBPort_000) -- C:\Windows\SysNative\drivers\nwusbser_000.sys (Novatel Wireless Inc.)
DRV:64bit: - (NWUSBModem_000) -- C:\Windows\SysNative\drivers\nwusbmdm_000.sys (Novatel Wireless Inc.)
DRV:64bit: - (NWUSBCDFIL64) -- C:\Windows\SysNative\drivers\NwUsbCdFil64.sys (Novatel Wireless Inc.)
DRV:64bit: - (RTL8192Ce) -- C:\Windows\SysNative\drivers\rtl8192ce.sys (Realtek Semiconductor Corporation )
DRV:64bit: - (amdkmdag) -- C:\Windows\SysNative\drivers\atipmdag.sys (ATI Technologies Inc.)
DRV:64bit: - (amdkmdap) -- C:\Windows\SysNative\drivers\atikmpag.sys (Advanced Micro Devices, Inc.)
DRV:64bit: - (SynTP) -- C:\Windows\SysNative\drivers\SynTP.sys (Synaptics Incorporated)
DRV:64bit: - (RTL8167) -- C:\Windows\SysNative\drivers\Rt64win7.sys (Realtek )
DRV:64bit: - (RSUSBSTOR) -- C:\Windows\SysNative\drivers\RtsUStor.sys (Realtek Semiconductor Corp.)
DRV:64bit: - (RTHDMIAzAudService) -- C:\Windows\SysNative\drivers\RtHDMIVX.sys (Realtek Semiconductor Corp.)
DRV:64bit: - (amdsata) -- C:\Windows\SysNative\drivers\amdsata.sys (Advanced Micro Devices)
DRV:64bit: - (amdxata) -- C:\Windows\SysNative\drivers\amdxata.sys (Advanced Micro Devices)
DRV:64bit: - (LPCFilter) -- C:\Windows\SysNative\drivers\LPCFilter.sys (COMPAL ELECTRONIC INC.)
DRV:64bit: - (tdcmdpst) -- C:\Windows\SysNative\drivers\tdcmdpst.sys (TOSHIBA Corporation.)
DRV:64bit: - (TVALZ) -- C:\Windows\SysNative\drivers\TVALZ_O.SYS (TOSHIBA Corporation)
DRV:64bit: - (amdsbs) -- C:\Windows\SysNative\drivers\amdsbs.sys (AMD Technologies Inc.)
DRV:64bit: - (LSI_SAS2) -- C:\Windows\SysNative\drivers\lsi_sas2.sys (LSI Corporation)
DRV:64bit: - (stexstor) -- C:\Windows\SysNative\drivers\stexstor.sys (Promise Technology)
DRV:64bit: - (PGEffect) -- C:\Windows\SysNative\drivers\PGEffect.sys (TOSHIBA Corporation)
DRV:64bit: - (TVALZFL) -- C:\Windows\SysNative\drivers\TVALZFL.sys (TOSHIBA Corporation)
DRV:64bit: - (AgereSoftModem) -- C:\Windows\SysNative\drivers\agrsm64.sys (LSI Corp)
DRV:64bit: - (ebdrv) -- C:\Windows\SysNative\drivers\evbda.sys (Broadcom Corporation)
DRV:64bit: - (b06bdrv) -- C:\Windows\SysNative\drivers\bxvbda.sys (Broadcom Corporation)
DRV:64bit: - (b57nd60a) -- C:\Windows\SysNative\drivers\b57nd60a.sys (Broadcom Corporation)
DRV:64bit: - (hcw85cir) -- C:\Windows\SysNative\drivers\hcw85cir.sys (Hauppauge Computer Works, Inc.)
DRV:64bit: - (AtiPcie) -- C:\Windows\SysNative\drivers\AtiPcie.sys (Advanced Micro Devices Inc.)
DRV - (WIMMount) -- C:\Windows\SysWOW64\drivers\wimmount.sys (Microsoft Corporation)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\..\SearchScopes,DefaultScope =
IE:64bit: - HKLM\..\SearchScopes\{F54E4074-01E8-428E-8FCB-E770A33C87F7}: "URL" = http://www.google.co...ng}&rlz=1I7TSND
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co...=TSND&bmod=TSND
IE - HKLM\..\SearchScopes,DefaultScope =
IE - HKLM\..\SearchScopes\{CFB40E2B-F19C-493F-8394-7CC4968F006D}: "URL" = http://www.google.co...ng}&rlz=1I7TSND


IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-19\..\SearchScopes,DefaultScope =

IE - HKU\S-1-5-20\..\SearchScopes,DefaultScope =

IE - HKU\S-1-5-21-1095528271-3612652570-1581237243-1000\SOFTWARE\Microsoft\Internet Explorer\Main,SearchDefaultBranded = 1
IE - HKU\S-1-5-21-1095528271-3612652570-1581237243-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://forecast.weat...d2=-81.9642&e=0
IE - HKU\S-1-5-21-1095528271-3612652570-1581237243-1000\..\SearchScopes,DefaultScope = {CFB40E2B-F19C-493F-8394-7CC4968F006D}
IE - HKU\S-1-5-21-1095528271-3612652570-1581237243-1000\..\SearchScopes\{53EFF90F-3B3E-40E3-AB6C-4FBDB27B09CD}: "URL" = http://www.google.co...ng}&rlz=1I7TSND
IE - HKU\S-1-5-21-1095528271-3612652570-1581237243-1000\..\SearchScopes\{CFB40E2B-F19C-493F-8394-7CC4968F006D}: "URL" = http://www.google.co...ND_enUS400US400
IE - HKU\S-1-5-21-1095528271-3612652570-1581237243-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKU\S-1-5-21-1095528271-3612652570-1581237243-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = <local>


========== FireFox ==========

FF:64bit: - HKLM\Software\MozillaPlugins\@java.com/DTPlugin,version=10.6.2: C:\windows\system32\npDeployJava1.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.20125.0\npctrl.dll ( Microsoft Corporation)
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\windows\SysWOW64\Macromed\Flash\NPSWF32.dll ()
FF - HKLM\Software\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\windows\SysWOW64\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~2\MICROS~4\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~4\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=14.0.8117.0416: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.21.135\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.21.135\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{5D3F3872-91E9-4d59-AD9F-AA174A3145DD}: C:\Program Files\Logitech\ScrollApp\LogiSmoothFirefoxExt [2011/11/15 10:58:59 | 000,000,000 | ---D | M]


========== Chrome ==========

CHR - homepage: http://www.google.com/
CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?q={searchTerms}&{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}{google:assistedQueryStats}{google:searchFieldtrialParameter}sourceid=chrome&ie={inputEncoding}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client=chrome&hl={language}&q={searchTerms}
CHR - homepage: http://www.google.com/
CHR - plugin: Shockwave Flash (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\22.0.1229.95\PepperFlash\pepflashplayer.dll
CHR - plugin: Shockwave Flash (Enabled) = C:\windows\SysWOW64\Macromed\Flash\NPSWF32.dll
CHR - plugin: Chrome Remote Desktop Viewer (Enabled) = internal-remoting-viewer
CHR - plugin: Native Client (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\22.0.1229.95\ppGoogleNaClPluginChrome.dll
CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Program Files (x86)\Google\Chrome\Application\22.0.1229.95\pdf.dll
CHR - plugin: Adobe Acrobat (Enabled) = C:\Program Files (x86)\Adobe\Reader 11.0\Reader\Browser\nppdf32.dll
CHR - plugin: Microsoft Office 2010 (Enabled) = C:\PROGRA~2\MICROS~4\Office14\NPAUTHZ.DLL
CHR - plugin: Microsoft Office 2010 (Enabled) = C:\PROGRA~2\MICROS~4\Office14\NPSPWRAP.DLL
CHR - plugin: Google Update (Enabled) = C:\Program Files (x86)\Google\Update\1.3.21.135\npGoogleUpdate3.dll
CHR - plugin: Windows Live\u00AE Photo Gallery (Enabled) = C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
CHR - plugin: Shockwave for Director (Enabled) = C:\windows\SysWOW64\Adobe\Director\np32dsw.dll
CHR - plugin: Silverlight Plug-In (Enabled) = c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrl.dll
CHR - Extension: YouTube = C:\Users\Linda\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.5_0\
CHR - Extension: Google Search = C:\Users\Linda\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.19_0\
CHR - Extension: Gmail = C:\Users\Linda\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_0\

Hosts file not found
O2:64bit: - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O2:64bit: - BHO: (Logitech Scroll App) - {E11DB59D-5008-42ff-9069-535843BC0BE1} - C:\Program Files\Logitech\ScrollApp\LogiSmooth.dll (Logitech, Inc.)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
O2 - BHO: (Logitech Scroll App) - {E11DB59D-5008-42ff-9069-535843BC0BE1} - C:\Program Files\Logitech\ScrollApp\32-bit\LogiSmooth.dll (Logitech, Inc.)
O2 - BHO: (TOSHIBA Media Controller Plug-in) - {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll (<TOSHIBA>)
O3:64bit: - HKLM\..\Toolbar: (Google Toolbar) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3:64bit: - HKU\S-1-5-21-1095528271-3612652570-1581237243-1000\..\Toolbar\WebBrowser: (Google Toolbar) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O4:64bit: - HKLM..\Run: [00TCrdMain] C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [EvtMgr6] C:\Program Files\Logitech\SetPointP\SetPoint.exe (Logitech, Inc.)
O4:64bit: - HKLM..\Run: [HSON] C:\Program Files\TOSHIBA\TBS\HSON.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [LogiScrollApp] C:\Program Files\Logitech\ScrollApp\KhalScroll.exe (Logitech, Inc.)
O4:64bit: - HKLM..\Run: [MSC] c:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation)
O4:64bit: - HKLM..\Run: [RtHDVBg] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe (Realtek Semiconductor)
O4:64bit: - HKLM..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe (Realtek Semiconductor)
O4:64bit: - HKLM..\Run: [SmartFaceVWatcher] C:\Program Files\TOSHIBA\SmartFaceV\SmartFaceVWatcher.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [SmoothView] C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [Teco] C:\Program Files\TOSHIBA\TECO\Teco.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TosNC] C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TosReelTimeMonitor] C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TosVolRegulator] C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TosWaitSrv] C:\Program Files\TOSHIBA\TPHM\TosWaitSrv.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TPwrMain] C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe (TOSHIBA Corporation)
O4 - HKLM..\Run: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe (TOSHIBA CORPORATION)
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O7 - HKU\.DEFAULT\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-18\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-19\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-20\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-21-1095528271-3612652570-1581237243-1000\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-21-1095528271-3612652570-1581237243-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O16:64bit: - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} http://fpdownload.ma...director/sw.cab (Reg Error: Key error.)
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} http://download.macr...director/sw.cab (Shockwave ActiveX Control)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{333FE1E2-FE16-4C2B-96ED-00E7DC87BA0F}: DhcpNameServer = 100.100.0.101
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{4DD15D8A-DF70-47F2-BA5B-0C680BCBF063}: DhcpNameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{4DD15D8A-DF70-47F2-BA5B-0C680BCBF063}: NameServer = 208.67.222.222,208.67.220.220
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18 - Protocol\Handler\gopher - No CLSID value found
O20:64bit: - HKLM Winlogon: Shell - (Explorer.exe) - C:\windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\windows\system32\userinit.exe) - C:\Windows\SysWOW64\userinit.exe (Microsoft Corporation)
O20:64bit: - Winlogon\Notify\LBTWlgn: DllName - (c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll) - c:\Program Files\Common Files\Logishrd\Bluetooth\LBTWLgn.dll (Logitech, Inc.)
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [1999/12/22 15:24:34 | 000,000,766 | R--- | M] () - D:\AUTORUN.ico -- [ CDFS ]
O32 - AutoRun File - [2002/03/07 13:36:04 | 000,000,043 | R--- | M] () - D:\AUTORUN.INF -- [ CDFS ]
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = ComFile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = ComFile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========

[2013/03/16 14:11:58 | 000,602,112 | ---- | C] (OldTimer Tools) -- C:\Users\Linda\Desktop\OTL.exe
[2013/03/14 19:59:44 | 000,096,768 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\mshtmled.dll
[2013/03/14 19:59:44 | 000,073,216 | ---- | C] (Microsoft Corporation) -- C:\windows\SysWow64\mshtmled.dll
[2013/03/14 19:59:43 | 000,248,320 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\ieui.dll
[2013/03/14 19:59:43 | 000,176,640 | ---- | C] (Microsoft Corporation) -- C:\windows\SysWow64\ieui.dll
[2013/03/14 19:59:43 | 000,173,056 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\ieUnatt.exe
[2013/03/14 19:59:43 | 000,142,848 | ---- | C] (Microsoft Corporation) -- C:\windows\SysWow64\ieUnatt.exe
[2013/03/14 19:59:42 | 001,427,968 | ---- | C] (Microsoft Corporation) -- C:\windows\SysWow64\inetcpl.cpl
[2013/03/14 19:59:42 | 000,237,056 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\url.dll
[2013/03/14 19:59:42 | 000,231,936 | ---- | C] (Microsoft Corporation) -- C:\windows\SysWow64\url.dll
[2013/03/14 19:59:41 | 002,312,704 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\jscript9.dll
[2013/03/14 19:59:41 | 001,494,528 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\inetcpl.cpl
[2013/03/14 19:59:40 | 000,729,088 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\msfeeds.dll
[2013/03/14 19:59:39 | 000,717,824 | ---- | C] (Microsoft Corporation) -- C:\windows\SysWow64\jscript.dll
[2013/03/14 19:59:39 | 000,599,040 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\vbscript.dll
[2013/03/14 19:59:38 | 000,816,640 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\jscript.dll
[2013/03/14 19:59:30 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Silverlight
[2013/03/14 19:58:28 | 000,000,000 | ---D | C] -- C:\Program Files\Microsoft Silverlight
[2013/03/14 19:58:28 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Microsoft Silverlight
[2013/03/13 11:01:34 | 000,388,608 | ---- | C] (Trend Micro Inc.) -- C:\Users\Linda\Desktop\HijackThis.exe
[2013/03/13 10:50:10 | 000,000,000 | ---D | C] -- C:\Users\Linda\Desktop\Games
[2013/03/13 10:48:34 | 000,000,000 | ---D | C] -- C:\Users\Linda\Desktop\Malware Removal March 2013
[2013/03/13 10:09:31 | 000,000,000 | -HSD | C] -- C:\$RECYCLE.BIN
[2013/03/13 10:05:17 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CCleaner
[2013/03/13 10:05:15 | 000,000,000 | ---D | C] -- C:\Program Files\CCleaner
[2013/03/13 09:59:47 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome
[2013/03/13 09:58:34 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Common Files\Adobe
[2013/03/13 09:58:34 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Adobe
[2013/03/13 09:32:46 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\VS Revo Group
[2013/03/13 09:32:46 | 000,000,000 | ---D | C] -- C:\Users\Linda\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Revo Uninstaller
[2013/03/12 18:41:47 | 000,000,000 | ---D | C] -- C:\windows\temp
[2013/03/12 18:36:46 | 000,000,000 | ---D | C] -- C:\ComboFix
[2013/03/12 17:40:29 | 000,518,144 | ---- | C] (SteelWerX) -- C:\windows\SWREG.exe
[2013/03/12 17:40:29 | 000,406,528 | ---- | C] (SteelWerX) -- C:\windows\SWSC.exe
[2013/03/12 17:40:29 | 000,060,416 | ---- | C] (NirSoft) -- C:\windows\NIRCMD.exe
[2013/03/12 17:40:24 | 000,000,000 | ---D | C] -- C:\Qoobox
[2013/03/12 17:39:40 | 005,037,889 | R--- | C] (Swearware) -- C:\Users\Linda\Desktop\ComboFix.exe
[2013/03/12 10:08:13 | 000,000,000 | ---D | C] -- C:\Users\Linda\AppData\Local\Programs
[2013/02/21 20:00:59 | 005,553,512 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\ntoskrnl.exe
[2013/02/21 20:00:58 | 003,967,848 | ---- | C] (Microsoft Corporation) -- C:\windows\SysWow64\ntkrnlpa.exe
[2013/02/21 20:00:57 | 003,913,064 | ---- | C] (Microsoft Corporation) -- C:\windows\SysWow64\ntoskrnl.exe
[2013/02/21 20:00:40 | 000,215,040 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\winsrv.dll
[2013/02/21 20:00:34 | 000,025,600 | ---- | C] (Microsoft Corporation) -- C:\windows\SysWow64\setup16.exe
[2013/02/21 20:00:34 | 000,014,336 | ---- | C] (Microsoft Corporation) -- C:\windows\SysWow64\ntvdm64.dll
[2013/02/21 20:00:33 | 000,007,680 | ---- | C] (Microsoft Corporation) -- C:\windows\SysWow64\instnm.exe
[2013/02/21 20:00:33 | 000,005,120 | ---- | C] (Microsoft Corporation) -- C:\windows\SysWow64\wow32.dll
[2013/02/21 20:00:29 | 000,002,048 | ---- | C] (Microsoft Corporation) -- C:\windows\SysWow64\user.exe
[2013/02/21 20:00:15 | 000,288,088 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\drivers\FWPKCLNT.SYS

========== Files - Modified Within 30 Days ==========

[2013/03/16 14:14:01 | 000,000,912 | ---- | M] () -- C:\windows\tasks\GoogleUpdateTaskMachineUA.job
[2013/03/16 14:14:00 | 000,000,908 | ---- | M] () -- C:\windows\tasks\GoogleUpdateTaskMachineCore.job
[2013/03/16 14:12:14 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Linda\Desktop\OTL.exe
[2013/03/16 08:50:09 | 000,067,584 | --S- | M] () -- C:\windows\bootstat.dat
[2013/03/15 09:31:24 | 000,016,304 | -H-- | M] () -- C:\windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2013/03/15 09:31:24 | 000,016,304 | -H-- | M] () -- C:\windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2013/03/15 09:28:28 | 000,726,444 | ---- | M] () -- C:\windows\SysNative\PerfStringBackup.INI
[2013/03/15 09:28:28 | 000,624,412 | ---- | M] () -- C:\windows\SysNative\perfh009.dat
[2013/03/15 09:28:28 | 000,106,756 | ---- | M] () -- C:\windows\SysNative\perfc009.dat
[2013/03/15 09:24:33 | 000,002,294 | ---- | M] () -- C:\Users\Linda\Application Data\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk
[2013/03/15 09:23:46 | 3016,503,296 | -HS- | M] () -- C:\hiberfil.sys
[2013/03/13 11:01:38 | 000,388,608 | ---- | M] (Trend Micro Inc.) -- C:\Users\Linda\Desktop\HijackThis.exe
[2013/03/13 10:05:17 | 000,000,833 | ---- | M] () -- C:\Users\Public\Desktop\CCleaner.lnk
[2013/03/13 09:59:01 | 000,002,030 | ---- | M] () -- C:\Users\Public\Desktop\Adobe Reader XI.lnk
[2013/03/12 17:39:59 | 005,037,889 | R--- | M] (Swearware) -- C:\Users\Linda\Desktop\ComboFix.exe
[2013/03/12 13:50:45 | 000,000,000 | ---- | M] () -- C:\Users\Linda\defogger_reenable
[2013/02/26 17:17:44 | 000,001,945 | ---- | M] () -- C:\windows\epplauncher.mif
[2013/02/24 21:30:22 | 000,417,496 | ---- | M] () -- C:\windows\SysNative\FNTCACHE.DAT
[2013/02/21 15:01:57 | 000,000,173 | ---- | M] () -- C:\Users\Linda\AppData\Local\msmathematics.qat.Linda

========== Files Created - No Company Name ==========

[2013/03/13 10:05:17 | 000,000,833 | ---- | C] () -- C:\Users\Public\Desktop\CCleaner.lnk
[2013/03/13 09:59:47 | 000,002,294 | ---- | C] () -- C:\Users\Linda\Application Data\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk
[2013/03/13 09:59:01 | 000,002,441 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Reader XI.lnk
[2013/03/13 09:59:01 | 000,002,030 | ---- | C] () -- C:\Users\Public\Desktop\Adobe Reader XI.lnk
[2013/03/12 17:40:29 | 000,256,000 | ---- | C] () -- C:\windows\PEV.exe
[2013/03/12 17:40:29 | 000,208,896 | ---- | C] () -- C:\windows\MBR.exe
[2013/03/12 17:40:29 | 000,098,816 | ---- | C] () -- C:\windows\sed.exe
[2013/03/12 17:40:29 | 000,080,412 | ---- | C] () -- C:\windows\grep.exe
[2013/03/12 17:40:29 | 000,068,096 | ---- | C] () -- C:\windows\zip.exe
[2013/03/12 13:50:45 | 000,000,000 | ---- | C] () -- C:\Users\Linda\defogger_reenable
[2011/11/14 13:03:21 | 000,000,275 | ---- | C] () -- C:\Users\Linda\AppData\Local\HamsterVideoConverterSettings.cfg
[2011/10/06 11:55:30 | 000,004,608 | ---- | C] () -- C:\Users\Linda\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2011/08/29 13:11:14 | 000,007,601 | ---- | C] () -- C:\Users\Linda\AppData\Local\Resmon.ResmonCfg
[2011/07/24 14:33:04 | 000,000,173 | ---- | C] () -- C:\Users\Linda\AppData\Local\msmathematics.qat.Linda
[2011/07/08 11:21:42 | 000,744,030 | ---- | C] () -- C:\windows\SysWow64\PerfStringBackup.INI

========== ZeroAccess Check ==========

[2009/07/14 00:55:00 | 000,000,227 | RHS- | M] () -- C:\windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll -- [2012/06/09 01:43:10 | 014,172,672 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2012/06/09 00:41:00 | 012,873,728 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/13 21:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/20 08:19:02 | 000,606,208 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/13 21:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]

========== Alternate Data Streams ==========

@Alternate Data Stream - 95 bytes -> C:\ProgramData\TEMP:5C321E34
@Alternate Data Stream - 144 bytes -> C:\ProgramData\TEMP:8CE646EE
@Alternate Data Stream - 114 bytes -> C:\ProgramData\TEMP:E428B9D4

< End of report >
  • 0

#24
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Hello lkaz

I would like you to run this custom script for me now and when it is complete please give me the report and a status update for the computer.

Run OTL Script

  • Double-click OTL.exe to start the program.
  • Copy and Paste the following code into the Posted Image text box.
    :OTL
    FF:64bit: - HKLM\Software\MozillaPlugins\@java.com/DTPlugin,version=10.6.2: C:\windows\system32\npDeployJava1.dll File not found
    FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
    FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
    O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
    O16:64bit: - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} http://fpdownload.ma...director/sw.cab (Reg Error: Key error.)
    O18:64bit: - Protocol\Handler\livecall - No CLSID value found
    O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
    O18:64bit: - Protocol\Handler\msnim - No CLSID value found
    O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
    O18 - Protocol\Handler\gopher - No CLSID value found
    @Alternate Data Stream - 144 bytes -> C:\ProgramData\TEMP:8CE646EE
    @Alternate Data Stream - 114 bytes -> C:\ProgramData\TEMP:E428B9D4  
    
    :Files
    ipconfig /flushdns /c
    
    :Commands
    [PURITY]
    [emptyjava]
    [EMPTYFLASH]
    [reboot]
    
  • Then click the Run Fix button at the top.
  • Click Posted Image.
  • OTL may ask to reboot the machine. Please do so if asked.
  • The report should appear in Notepad after the reboot.Copy and Paste that report in your next reply.

    Note** if the report does not popup after the computer reboots you can find it here in this folder - C:\_OTL\MovedFiles

    It will be named - mmddyyyy_hhmmss.log

    Where mmddyyyy_hhmmss - are numbers representing the date and time the fix was run.

Let me know How things are doing

Gringo
  • 0

#25
lkaz

lkaz

    Member

  • Topic Starter
  • Member
  • PipPip
  • 43 posts
OK Gringo - can you please tell me how this helped? The error seems to be gone...

Here is the logfile:

========== OTL ==========
64bit-Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@java.com/DTPlugin,version=10.6.2\ deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@microsoft.com/GENUINE\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@microsoft.com/GENUINE\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{5C255C8A-E604-49b4-9D64-90988571CECB}\ not found.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\Locked deleted successfully.
Starting removal of ActiveX control {166B1BCA-3F9C-11CF-8075-444553540000}
C:\Windows\Downloaded Program Files\swdir.inf moved successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{166B1BCA-3F9C-11CF-8075-444553540000}\ deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{166B1BCA-3F9C-11CF-8075-444553540000}\ not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{166B1BCA-3F9C-11CF-8075-444553540000}\ not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{166B1BCA-3F9C-11CF-8075-444553540000}\ not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\livecall\ deleted successfully.
File Protocol\Handler\livecall - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\ms-help\ deleted successfully.
File Protocol\Handler\ms-help - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\msnim\ deleted successfully.
File Protocol\Handler\msnim - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\wlmailhtml\ deleted successfully.
File Protocol\Handler\wlmailhtml - No CLSID value found not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\gopher\ deleted successfully.
File Protocol\Handler\gopher - No CLSID value found not found.
ADS C:\ProgramData\TEMP:8CE646EE deleted successfully.
ADS C:\ProgramData\TEMP:E428B9D4 deleted successfully.
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Users\Linda\Desktop\cmd.bat deleted successfully.
C:\Users\Linda\Desktop\cmd.txt deleted successfully.
========== COMMANDS ==========

[EMPTYJAVA]

User: Administrator

User: All Users

User: Default

User: Default User

User: Linda
->Java cache emptied: 0 bytes

User: Public

Total Java Files Cleaned = 0.00 mb


[EMPTYFLASH]

User: Administrator

User: All Users

User: Default

User: Default User

User: Linda
->Flash cache emptied: 734 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 03162013_145744
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#26
gringo_pr

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the main thing it did was flush the DNS


Have you started the online scan?


gringo
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#27
lkaz

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Doing it now.

Will let you know the results ASAP.

Thanks again Gringo,
Linda
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#28
gringo_pr

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No problem
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#29
lkaz

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Scanning Report
Saturday, March 16, 2013 16:17:16 - 17:03:12
Computer name: LINDA-PC
Scanning type: Scan system for malware, spyware and rootkits
Target: C:\


--------------------------------------------------------------------------------

4 malware found
Trojan.Generic.8720981 (virus)
C:\PROGRAMDATA\MICROSOFT\MICROSOFT ANTIMALWARE\LOCALCOPY\{A88D8DBE-EE0B-3C95-D17B-AB12EB7D0EDC}-148596833.EXE (Renamed)
Trojan.Generic.8720981 (virus)
C:\PROGRAMDATA\MICROSOFT\MICROSOFT ANTIMALWARE\LOCALCOPY\{C5EBC21E-D222-25D0-F5D1-428A12E3187A}-148596833.EXE (Renamed)
Trojan.Generic.KD.875692 (virus)
C:\PROGRAMDATA\MICROSOFT\MICROSOFT ANTIMALWARE\LOCALCOPY\{9F4752FF-4561-669B-7E1C-126663E92FF8}-148600452.EXE (Renamed)
Trojan.Generic.KD.875692 (virus)
C:\PROGRAMDATA\MICROSOFT\MICROSOFT ANTIMALWARE\LOCALCOPY\{32911D87-CABE-C869-0BB9-16A2BB26A2FA}-148600452.EXE (Renamed)

--------------------------------------------------------------------------------

Statistics
Scanned:
Files: 83124
System: 6275
Not scanned: 42
Actions:
Disinfected: 0
Renamed: 4
Deleted: 0
Not cleaned: 0
Submitted: 0
Files not scanned:
C:\HIBERFIL.SYS
C:\PAGEFILE.SYS
C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT
C:\WINDOWS\SYSTEM32\CONFIG\SECURITY
C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM
C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE
C:\WINDOWS\SYSTEM32\CONFIG\SAM
C:\WINDOWS\SYSTEM32\CONFIG\REGBACK\DEFAULT
C:\WINDOWS\SYSTEM32\CONFIG\REGBACK\SAM
C:\WINDOWS\SYSTEM32\CONFIG\REGBACK\SECURITY
C:\WINDOWS\SYSTEM32\CONFIG\REGBACK\SOFTWARE
C:\WINDOWS\SYSTEM32\CONFIG\REGBACK\SYSTEM
C:\WINDOWS\SYSTEM32\CATROOT2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\CATDB
C:\WINDOWS\SYSTEM32\CATROOT2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\CATDB
C:\USERS\LINDA\APPDATA\LOCAL\TEMP\~DF371897C4FA925F83.TMP
C:\USERS\LINDA\APPDATA\LOCAL\TEMP\~DF3FB5A04D84389D71.TMP
C:\USERS\LINDA\APPDATA\LOCAL\TEMP\~DFE6DD92430A9F08E4.TMP
C:\USERS\LINDA\APPDATA\LOCAL\TEMP\~DFFF49898BE04E10CE.TMP
C:\USERS\LINDA\APPDATA\LOCAL\TEMP\LOW\HSPERFDATA_LINDA\2268
C:\SYSTEM VOLUME INFORMATION\{13CAB756-8BF0-11E2-B2B8-88AE1D5A8347}{3808876B-C176-4E48-B7AE-04046E6CC752}
C:\SYSTEM VOLUME INFORMATION\{3808876B-C176-4E48-B7AE-04046E6CC752}
C:\SYSTEM VOLUME INFORMATION\{47E49F19-8B3C-11E2-B420-88AE1D5A8347}{3808876B-C176-4E48-B7AE-04046E6CC752}
C:\SYSTEM VOLUME INFORMATION\{B4531BC7-8B1E-11E2-AA46-88AE1D5A8347}{3808876B-C176-4E48-B7AE-04046E6CC752}
C:\SYSTEM VOLUME INFORMATION\{BA6EBB1A-8E6B-11E2-AC37-88AE1D5A8347}{3808876B-C176-4E48-B7AE-04046E6CC752}
C:\SYSTEM VOLUME INFORMATION\{D0334B03-7EEA-11E2-8F09-88AE1D5A8347}{3808876B-C176-4E48-B7AE-04046E6CC752}
C:\SYSTEM VOLUME INFORMATION\{D0334BC9-7EEA-11E2-8F09-88AE1D5A8347}{3808876B-C176-4E48-B7AE-04046E6CC752}
C:\SYSTEM VOLUME INFORMATION\{D0334CCF-7EEA-11E2-8F09-88AE1D5A8347}{3808876B-C176-4E48-B7AE-04046E6CC752}
C:\SYSTEM VOLUME INFORMATION\{D06E3A59-8B52-11E2-8DFE-88AE1D5A8347}{3808876B-C176-4E48-B7AE-04046E6CC752}
C:\SYSTEM VOLUME INFORMATION\{D06E3A5D-8B52-11E2-8DFE-88AE1D5A8347}{3808876B-C176-4E48-B7AE-04046E6CC752}
C:\SYSTEM VOLUME INFORMATION\{D06E3A61-8B52-11E2-8DFE-88AE1D5A8347}{3808876B-C176-4E48-B7AE-04046E6CC752}
C:\SYSTEM VOLUME INFORMATION\{D06E3A65-8B52-11E2-8DFE-88AE1D5A8347}{3808876B-C176-4E48-B7AE-04046E6CC752}
C:\SYSTEM VOLUME INFORMATION\{D06E3A69-8B52-11E2-8DFE-88AE1D5A8347}{3808876B-C176-4E48-B7AE-04046E6CC752}
C:\SYSTEM VOLUME INFORMATION\{D06E3A75-8B52-11E2-8DFE-88AE1D5A8347}{3808876B-C176-4E48-B7AE-04046E6CC752}
C:\QOOBOX\BACKENV\VIKPEV00
C:\QOOBOX\BACKENV\SETPATH.BAT
C:\PROGRAMDATA\MICROSOFT\MICROSOFT ANTIMALWARE\SCANS\MPDIAG.BIN
C:\PROGRAMDATA\MICROSOFT\MICROSOFT ANTIMALWARE\SCANS\HISTORY\CACHEMANAGER\MPSCANCACHE-1.BIN
C:\PROGRAMDATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\0C9E3061F846C23498EC08F78E2FA16B_5DB4D318-03E5-45A2-AC6A-C1DAB2003F25
C:\PROGRAMDATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\1FF6D753F0A35D0033221DB3A951B4BE_5DB4D318-03E5-45A2-AC6A-C1DAB2003F25
C:\PROGRAMDATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\45507A1C52B0DD30763F0BD1FBD2CDD2_5DB4D318-03E5-45A2-AC6A-C1DAB2003F25
C:\PROGRAMDATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\6486F5CCC5AF8DE4D2023ECDCA29CF27_5DB4D318-03E5-45A2-AC6A-C1DAB2003F25
C:\PROGRAMDATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\9E5BA89B9386A6D5785B8F74D0A44953_5DB4D318-03E5-45A2-AC6A-C1DAB2003F25

--------------------------------------------------------------------------------

Options
Scanning engines:
Scanning options:
Scan defined files: COM EXE SYS OV? BIN SCR DLL SHS HTM HTML HTT VBS JS INF VXD DO? XL? RTF CPL WIZ HTA PP? PWZ P?T MSO PIF . ACM ASP AX CNV CSC DRV INI MDB MPD MPP MPT OBD OBT OCX PCI TLB TSP WBK WBT WPC WSH VWP WML BOO HLP TD0 TT6 MSG ASD JSE VBE WSC CHM EML PRC SHB LNK WSF {* PDF ZL? XML XXX ANI AVB BAT CMD JOB LSP MAP MHT MIF PHP POT SWF WMF NWS TAR TMP
Use advanced heuristics

--------------------------------------------------------------------------------

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#30
gringo_pr

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Hello lkaz

The Online scan looks very good!! It is only reporting backups created during the course of this fix!!



Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


:Why we need to remove some of our tools:

Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wrong time can make the computer an expensive paper weight.
They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK.
Your Emulation drivers are now re-enabled.
:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

About Java


During the cleaning process if I found that Java was installed I asked for it to be uninstalled, Many home users will not miss it. If you use OpenOffice, play online games or use business applications which require Java, Then you need to install the latest version and make sure to disable it in your web browsers.

If an application or website requires it, you should receive a notification indicating that when you attempt to launch that application or access that website.

Link to download latest version. - install Java

How to disable java in your web browsers - Disable Java


:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

Malwarebytes' Anti-Malware The Gold standard today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.


  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)

    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:


It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them
Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.


The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety

Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum

COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.


I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

Gringo
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