[PanzerDude92]

When I turn the PC off and the back on, it starts to boot, but then I get a black screen with "press ctrl+f to enter raid option rom utility". Pressing ctrl+f does nothing and the computer is stuck in a rebooting loop! Please help!

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Any help at all is much appreciated. My Nanny (grandmother) just passed away not too long ago...there were some great, happy pictures of her on that pc and oh my gosh I'm going to die a little inside if I can't ever look at them again. Please help

[PanzerDude92]

Any help at all is much appreciated. My Nanny (grandmother) just passed away not too long ago...there were some great, happy pictures of her on that pc and oh my gosh I'm going to die a little inside if I can't ever look at them again. Please help

[phillpower2]

PanzerDude92

Please provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) providing these details will enable us to better assist you.

Once we have the requested information we can attempt to secure the data on the HDD.

As an asides PanzerDude92, we understand that computer problems can be stressful and especially when important data is at risk of being lost but please do not bump your topic as it will appear to others that can help you that you are already receiving assistance as the board will show that your OP has received a reply and your request for help may then get overlooked.

[PanzerDude92]

Thanks a lot for the help, truly appreciated! And sorry about the double post, I didn't mean to. Anyways...my PC is a:

-Desktop Computer
Brand: HP Pavillion
Model: p6531p
Serial: 4CE0221T7V
OS: Windows 7 Home Premium 64-bit

if you would at any point like me to provide screenshots of anything that's going on I most certainly can

[phillpower2]

Thanks for the computer details

Restart the computer then follow the steps from #2 onwards http://windows.micro...d-configuration

If no joy try restoring the MBs default settings in case of a bad setting, restart the computer and press the F1, F10, or F11 key to enter the BIOS (different computers use different keys) some HP computers may allow access to the BIOS using the F2 or Esc keys, once in the BIOS look for the option to restore the default settings, save and exit and see if the computer will boot.

Going offline now as it has gone midnight here in the UK and I have work in a few hours, I will check back asap but someone else may chime in meanwhile.