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AdAwareSE will not complete


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#1
ddl_wesdep

ddl_wesdep

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I had been running AdAware6.0, just upgraded to SE. Never had any problems running before. Many threats identified, quarantined and removed.
Now with SE, many more threats are identified and quarantined, but when it tries to remove the items, the computer just hangs and won't complete the task.
I have many issues to resolve, the most irritating being Ceres.dll and Buddy.exe. I am trying to follow the suggestions on the 'Malware Start Here' page, but this is as far as I've gotten so far. I've run Cleanup, and I think I have all the AdAware options setup as suggested there. Any other suggestions from the experts?

Update: On advice in a similar thread I tried removing threats individually. Got rid of all but those associated with VX2 (54 objects). If I select those for removal, the task hangs and won't complete.

Edited by ddl_wesdep, 06 June 2005 - 10:33 PM.

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#2
Guest_Andy_veal_*

Guest_Andy_veal_*
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Hello and Welcome

There are a number of options we can use in this situation. Firstly, please make sure you have the latest definition file: SE1R49 31.05.2005

We highly suggest doing a Disk Defragmentation and follow it with a thorough Check or Scan Disk, depending upon your version of Windows.

You could try scanning in: Safe mode

Another option is to try a command line:
1. Click "Start" > select "Run" > type the text shown in bold below (including the quotation marks and with the same spacing as shown)

"C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" +procnuke

Click OK.

Please note that the path above is of the default installion location for Ad-aware SE, if this is different, please adjust it to the location that you have installed it to.

2. When the scan has completed, select Next.
3. In the Scanning Results window, select the "Scan Summary" tab.
4. Check the box next to each "target family" you wish to remove.
5. Click next, Click OK.

If you still have a problem, cancel BEFORE the scan reaches the point of stalling -- say after 20 objects are detected. Then click cancel and click on the logfile. Remove any objects you choose and rescan. Again stop the scan before it reaches the point of stalling and remove any additional objects. Then try a full scan without stopping it.

Please let us know how you make out and which option worked.

All the best

Andy
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