[johnde]

Acer ,aspire computer, windows 7 vista, Turning on computer as all tasks finish, all icons disappear, then background disappears to a white screen, Then computer shuts down, Ive checked power, Fans, and tried to use safe mode nothing works. I cant stay on comp long enough to do any scans, / When I do central alt del the screen comes up to choose but will not open Task Mang in reg mode, It does open in safe mode but clicking anything shuts down comp. When I Cent alt del and choose to shut down or restart all icons and background briefly comes back before shutting down

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Hello and welcome to Geeks to Go. I am sorry that you are having troubles with your computer and will try my best to help you. I know that being infected is very frustrating, but I will be here to help you through the whole process of cleaning. Removing malware can be difficult and complicated and will most likely take many steps, so please stick with me until I have declared your computer clean. I always recommend printing my instructions before following them in case you cannot keep this webpage open. Please be sure to alway follow all steps exactly as they are written and let me know what happens each time. Stop and ask if something unexpected happens or if you are unsure of how to proceed.

Please respect my volunteered time and stay with me until I declare your computer clean. If you are going to be delayed for a while, please let me know.

Please note that I am currently in training as a GeekU Senior. My posts must be reviewed by an instructor, so there may be a slight delay.

Do you have Windows 7 or Vista? Do you know if your computer is 64-bit or 32-bit?

[Buddierdl]

Hello and welcome to Geeks to Go. I am sorry that you are having troubles with your computer and will try my best to help you. I know that being infected is very frustrating, but I will be here to help you through the whole process of cleaning. Removing malware can be difficult and complicated and will most likely take many steps, so please stick with me until I have declared your computer clean. I always recommend printing my instructions before following them in case you cannot keep this webpage open. Please be sure to alway follow all steps exactly as they are written and let me know what happens each time. Stop and ask if something unexpected happens or if you are unsure of how to proceed.

Please respect my volunteered time and stay with me until I declare your computer clean. If you are going to be delayed for a while, please let me know.

Please note that I am currently in training as a GeekU Senior. My posts must be reviewed by an instructor, so there may be a slight delay.

Do you have Windows 7 or Vista? Do you know if your computer is 64-bit or 32-bit?

[Essexboy]

Due to lack of feedback, this topic has been closed.

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