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spam being sent from my e-mail address


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#1
mushrooms

mushrooms

    Member

  • Member
  • PipPip
  • 22 posts
hello

i have a yahoo e-mail account that started sending out spam e-mails yesterday, to anybody i've ever sent an e-mail to, not just people in my contacts. i did a scan with super anti-spyware which found a few things, and malware bytes anti-malware, which found nothing. the log-in record says someone logged in from OH,USA (not me). I changed my password but its still sending stuff out. the stuff that is sent does not appear in my "sent" folder, but i keep getting e-mails saying failure notice, email not sent.

is there anything i can do?

any help you give me will be appreciated

thank-you
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#2
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,000 posts
Hello mushrooms

I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Additional guidance;

1: Do not create a topic on the malware forum unless you have a malware issue that you cannot resolve yourself.
2: If you do need to start a topic there provide a link to this thread so that steps that may have already been taken can be checked.
3: As the Malware Techs are extremely busy you may not receive an instant reply, if you have waited for three days then post in the Waiting Room http://www.geekstogo...e-waiting-room/ be sure to identify the issue as malware related and provide a link to your malware topic.

Good luck.
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