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medfos.ak, I think. [Solved]

Started by nlalum , Apr 01 2013 07:41 PM

This topic is locked

#16
nlalum

Posted 06 April 2013 - 07:12 PM

Member

Topic Starter
Member
15 posts

Update for Microsoft Office 2007 (KB2508958)
32 Bit HP CIO Components Installer
4500_G510nz_Help
4500G510nz
4500G510nz_Software_Min
7-Zip 9.20
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.6)
Amazon Cloud Drive
Amazon Music Importer
Apple Application Support
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Apple Software Update
Bing Rewards Client Installer
Bonjour
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Cisco EAP-FAST Module
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Corel Home Office - Templates1
Destinations
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Google Chrome
GoToMeeting 5.2.0.952
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Hewlett-Packard ACLM.NET v1.2.1.1
HP Advisor
HP Customer Experience Enhancements
HP Customer Participation Program 13.0
HP Document Manager 2.0
HP Documentation
HP ESU for Microsoft Windows 7
HP HotKey Support
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HP Officejet 4500 G510n-z
HP Officejet Pro 8500 A910 Basic Device Software
HP Officejet Pro 8500 A910 Help
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HP SoftPaq Download Manager
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HP Update
HP Web Camera
HP Webcam
HP Webcam Driver
HP Wireless Assistant
HPProductAssistant
HPSSupply
HTC BMP USB Driver
HTC Driver Installer
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I.R.I.S. OCR
IDT Audio
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
iTunes
Java 7 Update 17
Java Auto Updater
LightScribe System Software
Malwarebytes Anti-Malware version 1.70.0.1100
MarketResearch
Marketsplash Shortcuts
McAfee Browser Protection Service
McAfee Firewall Protection Service
McAfee Security Scan Plus
McAfee SiteAdvisor Enterprise Plus
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Mouse and Keyboard Center
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
MobileMe Control Panel
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB2721691)
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Network
Norton Online Backup
OCR Software by I.R.I.S. 13.0
PDF Complete Special Edition
QuickTime
Realtek Ethernet Controller All-In-One Windows Driver
REALTEK Wireless LAN Software
Roxio Activation Module
Roxio Creator Audio
Roxio Creator Business
Roxio Creator Business v10
Roxio Creator Copy
Roxio Creator Data
Roxio Creator Tools
Roxio Express Labeler 3
Scan
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
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Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
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Update for 2007 Microsoft Office System (KB967642)
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Update for Microsoft Office 2007 Help for Common Features (KB963673)
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Visual C++ 8.0 x86 Runtime Setup Package
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#17
gringo_pr

Posted 06 April 2013 - 07:20 PM

Trusted Helper

Malware Removal
7,268 posts

Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

Programs to remove

Adobe Reader X (10.1.6)
Java 7 Update 17
McAfee Security Scan Plus

[/list]

Please download and install Revo Uninstaller Free
Double click Revo Uninstaller to run it.
From the list of programs double click on The Program to remove
When prompted if you want to uninstall click Yes.
Be sure the Moderate option is selected then click Next.
The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.
Once the program has searched for leftovers click Next.
Check/tick the bolded items only on the list then click Delete
when prompted click on Yes and then on next.
put a check on any folders that are found and select delete
when prompted select yes then on next
Once done click Finish.

.

Update Adobe reader

Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com.../readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be careful not to install anything to do with AskBar.
[/list]

Clean Out Temp Files

This small application you may want to keep and use once a week to keep the computer clean.

Download CCleaner from here http://www.ccleaner.com/
Run the installer to install the application.
When it gives you the option to install Yahoo toolbar uncheck the box next to it.
Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
Click Run Cleaner.
Close CCleaner.

: Malwarebytes' Anti-Malware :

I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now

Double-click mbam icon
go to the update tab at the top
click on check for updates
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
When completed, a log will open in Notepad. please copy and paste the log into your next reply
If you accidentally close it, the log file is saved here and will be named like this:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

Go Here to download HijackThis program
Save HijackThis to your desktop.
Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
copy and paste hijackthis report into the topic

"information and logs"

In your next post I need the following

Log From MBAM
report from Hijackthis
let me know of any problems you may have had
How is the computer doing now?

Gringo

#18
gringo_pr

Posted 10 April 2013 - 11:55 AM

Trusted Helper

Malware Removal
7,268 posts

Greetings

I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

Gringo

#19
nlalum

Posted 10 April 2013 - 09:27 PM

Member

Topic Starter
Member
15 posts

#20
gringo_pr

Posted 11 April 2013 - 07:15 AM

Trusted Helper

Malware Removal
7,268 posts

Please download and install Revo Uninstaller Free
Double click Revo Uninstaller to run it.
From the list of programs double click on The Program to remove
When prompted if you want to uninstall click Yes.
Be sure the Moderate option is selected then click Next.
The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.
Once the program has searched for leftovers click Next.
Check/tick the bolded items only on the list then click Delete
when prompted click on Yes and then on next.
put a check on any folders that are found and select delete
when prompted select yes then on next
Once done click Finish.

This small application you may want to keep and use once a week to keep the computer clean.

Download CCleaner from here http://www.ccleaner.com/
Run the installer to install the application.
When it gives you the option to install Yahoo toolbar uncheck the box next to it.
Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
Click Run Cleaner.
Close CCleaner.

: Malwarebytes' Anti-Malware :

I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now

Double-click mbam icon
go to the update tab at the top
click on check for updates
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
When completed, a log will open in Notepad. please copy and paste the log into your next reply
If you accidentally close it, the log file is saved here and will be named like this:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Go Here to download HijackThis program
Save HijackThis to your desktop.
Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
copy and paste hijackthis report into the topic

"information and logs"

In your next post I need the following

Log From MBAM
report from Hijackthis
let me know of any problems you may have had
How is the computer doing now?

Gringo

#21
gringo_pr

Posted 14 April 2013 - 08:24 PM

Trusted Helper

Malware Removal
7,268 posts

#22
nlalum

Posted 14 April 2013 - 08:36 PM

Member

Topic Starter
Member
15 posts

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.04.15.01

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 9.0.8112.16421
Nicole :: NICOLE-HP [administrator]

4/14/2013 9:18:31 PM
mbam-log-2013-04-14 (21-18-31).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 239736
Time elapsed: 11 minute(s), 5 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:35:31 PM, on 4/14/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16476)
Boot mode: Normal

Running processes:
C:\windows\system32\taskhost.exe
C:\windows\system32\Dwm.exe
C:\windows\system32\taskeng.exe
C:\windows\Explorer.EXE
c:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
c:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
C:\Program Files\TeamViewer\Version7\TeamViewer.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\McAfee\Managed VirusScan\DesktopUI\XTray.exe
C:\windows\system32\igfxsrvc.exe
C:\Program Files\HTC\HTC Sync 3.0\htcUPCTLoader.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Users\Nicole\AppData\Local\Amazon\Cloud Drive\AmazonCloudDrive.exe
C:\Users\Nicole\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Users\Nicole\AppData\Local\Amazon\Cloud Drive\jre\bin\javaw.exe
C:\Program Files\Hewlett-Packard\Shared\hpqToaster.exe
C:\Users\Nicole\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Nicole\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Nicole\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Nicole\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPCOM/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPCOM/1
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20101221111019.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - C:\Program Files\McAfee\SiteAdvisor Enterprise\McIEPlg.dll
O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - C:\Program Files\McAfee\SiteAdvisor Enterprise\McIEPlg.dll
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [WirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [IgfxTray] C:\windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [MVS Splash] "C:\Program Files\McAfee\Managed VirusScan\DesktopUI\XTray.exe"
O4 - HKLM\..\Run: [HTC Sync Loader] "C:\Program Files\HTC\HTC Sync 3.0\htcUPCTLoader.exe" -startup
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [Amazon Cloud Drive] C:\Users\Nicole\AppData\Local\Amazon\Cloud Drive\AmazonCloudDrive.exe
O4 - Startup: Dropbox.lnk = Nicole\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Global Startup: McAfee Security Scan Plus.lnk = C:\Program Files\McAfee Security Scan\3.0.285\SSScheduler.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: @C:\Program Files\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: http://*.mcafee.com (HKLM)
O15 - Trusted Zone: http://betavscan.mcafeeasap.com (HKLM)
O15 - Trusted Zone: http://vs.mcafeeasap.com (HKLM)
O15 - Trusted Zone: http://www.mcafeeasap.com (HKLM)
O15 - Trusted Zone: http://www.siteadvisor.com (HKLM)
O15 - ESC Trusted Zone: http://*.mcafee.com (HKLM)
O15 - ESC Trusted Zone: http://betavscan.mcafeeasap.com (HKLM)
O15 - ESC Trusted Zone: http://vs.mcafeeasap.com (HKLM)
O15 - ESC Trusted Zone: http://www.mcafeeasap.com (HKLM)
O15 - ESC Trusted Zone: http://www.siteadvisor.com (HKLM)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.ad...Plus/1.6/gp.cab
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - C:\Program Files\McAfee\SiteAdvisor Enterprise\McIEPlg.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - C:\Program Files\McAfee\SiteAdvisor Enterprise\McIEPlg.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Program Files\IDT\WDM\aestsrv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Support Framework\hpsa_service.exe
O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\Shared\HPDrvMntSvc.exe
O23 - Service: HP Hotkey Monitor (hpHotkeyMonitor) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP HotKey Support\hpHotkeyMonitor.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: McAfee SiteAdvisor Enterprise Service - McAfee, Inc. - C:\Program Files\McAfee\SiteAdvisor Enterprise\McSACore.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\3.0.285\McCHSvc.exe
O23 - Service: McShield - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Virus and Spyware Protection Service (myAgtSvc) - McAfee, Inc. - C:\Program Files\McAfee\Managed VirusScan\Agent\myAgtSvc.Exe
O23 - Service: Norton Online Backup (NOBU) - Symantec Corporation - C:\Program Files\Symantec\Norton Online Backup\NOBuAgent.exe
O23 - Service: Internet Pass-Through Service (PassThru Service) - Unknown owner - C:\Program Files\HTC\Internet Pass-Through\PassThruSvr.exe
O23 - Service: PDF Document Manager (pdfcDispatcher) - PDF Complete Inc - C:\Program Files\PDF Complete\pdfsvc.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\stlang.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: TeamViewer 7 (TeamViewer7) - TeamViewer GmbH - C:\Program Files\TeamViewer\Version7\TeamViewer_Service.exe

--
End of file - 10872 bytes

#23
nlalum

Posted 14 April 2013 - 08:42 PM

Member

Topic Starter
Member
15 posts

It's funny, I was working on everything at the same time that you sent the reminder. Everything seems to be working better. Let me know what's next! Please say we're almost good to go?!

#24
gringo_pr

Posted 14 April 2013 - 09:04 PM

Trusted Helper

Malware Removal
7,268 posts

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

Run HijackThis (rightclick and run as admin)
Click on the Scan button
Put a check beside all of the items listed below (if present):
- O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
  O4 - HKLM\..\Run: [IgfxTray] C:\windows\system32\igfxtray.exe
  O4 - HKLM\..\Run: [HTC Sync Loader] "C:\Program Files\HTC\HTC Sync 3.0\htcUPCTLoader.exe" -startup
  O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
  O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
  O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
  O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
  O4 - HKCU\..\Run: [Amazon Cloud Drive] C:\Users\Nicole\AppData\Local\Amazon\Cloud Drive\AmazonCloudDrive.exe
  O4 - Startup: Dropbox.lnk = Nicole\AppData\Roaming\Dropbox\bin\Dropbox.exe
  O4 - Global Startup: McAfee Security Scan Plus.lnk = C:\Program Files\McAfee Security Scan\3.0.285\SSScheduler.exe
Close all open windows and browsers/email, etc...
Click on the "Fix Checked" button
When completed, close the application.

NOTE**You can research each of those lines >here< and see if you want to keep them or not
just copy the name between the brackets and paste into the search space
O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

Turn off the real time scanner of any existing antivirus program while performing the online scan
click on the Run ESET Online Scanner button
Tick the box next to YES, I accept the Terms of Use.
- Click Start
When asked, allow the add/on to be installed
- Click Start
Make sure that the option Remove found threats is unticked
Click on Advanced Settings, ensure the options
Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
Click Scan
wait for the virus definitions to be downloaded
Wait for the scan to finish

When the scan is complete

If no threats were found
put a checkmark in "Uninstall application on close"
close program
report to me that nothing was found

If threats were found
click on "list of threats found"
click on "export to text file" and save it as ESET SCAN and save to the desktop
Click on back
put a checkmark in "Uninstall application on close"
click on finish
close program
copy and paste the report here

Gringo

#25
nlalum

Posted 15 April 2013 - 02:00 PM

Member

Topic Starter
Member
15 posts

I haven't had a chance to do this last bit. But... NOW, I think my email has been hacked to spam people. I keep getting bouncebacks and it didn't start until just last night after I ran through everything on the previous list. Help??!!!

#26
gringo_pr

Posted 15 April 2013 - 08:12 PM

Trusted Helper

Malware Removal
7,268 posts

change the password on the account

#27
nlalum

Posted 16 April 2013 - 07:45 AM

Member

Topic Starter
Member
15 posts

Thank you, going to do the rest of it this evening!

#28
gringo_pr

Posted 16 April 2013 - 10:43 AM

Trusted Helper

Malware Removal
7,268 posts

you are more than welcome

gringo

#29
gringo_pr

Posted 19 April 2013 - 08:42 PM

Trusted Helper

Malware Removal
7,268 posts

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.